PL FIND HEREWITH FEW PPT RELATED TO QUALITY CIRCLE & 7 QC TOOLS. REGDS, VIKRAM SINGH
From India, Delhi
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File Type: ppt 7_tools_898.ppt (269.0 KB, 3570 views)
File Type: ppt quality_circles_263.ppt (75.5 KB, 4339 views)
File Type: ppt 7_tools_898.ppt (269.0 KB, 1157 views)
File Type: ppt quality_tools_booklet_108.ppt (153.5 KB, 2179 views)
File Type: ppt organizing_for_quality_170.ppt (205.5 KB, 1815 views)
File Type: ppt quality_tools_booklet_108.ppt (153.5 KB, 1126 views)
File Type: ppt quality_management_177.ppt (253.5 KB, 2049 views)
File Type: ppt quality_management_177.ppt (253.5 KB, 1148 views)

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Hi Prasanth,

I have a lot of information about Root Cause Analysis for the Service Industry. Earlier, I had posted service industry RCA details on this blog in 2007; unfortunately, someone deleted it. Anyhow, I am sending customized root cause analysis categories.

We usually do RCA with categories of man, material, machines, viz 5M's. This may not be suitable for all industries. For your service industry, as you are not dealing with any machines or materials, you can customize in the following way:

- Lack of standards - work instructions
- Lack of procedures
- Lack of training skills
- Lack of competencies
- Lack of specified formats/templates/documents
- Lack of processes - sequential operations
- Lack of systems - relevant IT tools/packages
- Resource constraints
- No checkpoints - milestones/major operation reviews, etc.

"It's very simple - based on your organization type - you can customize RCA categories."

If you need any assistance, email me at onlyfriend98450@yahoo.co.in.

All the best,
Friend

From India, Madras
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