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Dear all, I want to know how I can improve quality in my company (an IT company). I am new in my company and during a conversation with my boss, he mentioned a quality problem. How can I tackle this issue using the best HR strategy?

Thanks & Regards,
Sneha Joshi.

From India, Pune
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TK
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Though the question is quite generic, I am tempted to offer my two cents' worth on strategy. My assumption is that it is a startup or a small enterprise. However, you can start off with ISO-9001 to streamline your processes. Later, begin implementing ISO-27001, CMM, P-CMM, BSC, benchmarking, COPC, etc., based on your specific requirements. These models will thoroughly train you to cope with variations within the processes, understand systemic gaps, and establish a solid framework for continual improvement.
From India, Bellary
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