Hi I’m Balachandar, doing my final year MSW HR project at Airport Authority of India. I choose project title is Total Quality Management. Is it possible in airport
From India, Devakottai
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From India, Devakottai
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Why Not? Exploring Total Quality Management in Airports
What is so special about airports? Go ahead and do some literature survey on TQM in general to start with, then narrow it down to services, and then further into services where the customer base is very large and varying; and then finally home in on airport services. However, a note of caution: as it is a Master's dissertation rather than a doctoral thesis, it is better to narrow the field down and pick a particular aspect of airport operation. Otherwise, you may be taking on too wide a project for comfort.
Have a lovely day.
Regards,
Simhan Learning and Teaching Fellow (Retd.) The University of Bolton, UK. Brief profile in "About us" at
From United Kingdom
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1639What is so special about airports? Go ahead and do some literature survey on TQM in general to start with, then narrow it down to services, and then further into services where the customer base is very large and varying; and then finally home in on airport services. However, a note of caution: as it is a Master's dissertation rather than a doctoral thesis, it is better to narrow the field down and pick a particular aspect of airport operation. Otherwise, you may be taking on too wide a project for comfort.
Have a lovely day.
Regards,
Simhan Learning and Teaching Fellow (Retd.) The University of Bolton, UK. Brief profile in "About us" at
From United Kingdom
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Total Quality Human Resource Management[1].p df
TOTAL QUALITY MANAGEMENT.ppt