IBM Daksh Review
Upside:
• People in non-voice jobs have a little peace in their lives compared to those on calls.
• The food court offers average-rated food.
• You get your final settlement on time after quitting.
• Good backup (wheelchairs & ambulance) in case of medical emergencies, especially when overtime causes stress attacks.
Flipside
• You're lucky if you live close to the office because there are perpetual cab-driver strikes.
• Every day is firefighting as soon as you reach work. Chaos is IBM's signature style.
• The HR is very deceptive about your salary breakup. They have the gall to lie on paper!
• Peers will stoop to any level to put you down, even if it means hiding your stationery and MoMs out of sight. They won't even let you use the office phone if they are sitting near it!
• There's not much time you can afford to spend with your team because of loads of redundant paperwork. Their technology, systems, applications, and procedures are all deliberately complex (like working around your head just to touch your nose).
• Team managers get no decision-making powers or feeling of ownership. You are just a mute watcher when your team really needs you.
• Unrealistic expectations and deadlines (You'll be 3 months behind schedule on your first day). No exceptions will be made unless you bootlick. (Ass-lickers will be given 1st preference.)
• Team managers must also double up as peons and sometimes even as housekeeping laborers because you will not only maintain three files of nondescripts for each team member but will also be clearing up the paper cups & candy wrappers from their desks after work hours. This is compliance. No kidding!
• Team managers will also act as carpenters in case their desk drawers are broken or vandalized (this is a daily affair) and fix up the damaged furniture because, after all, it's compliance, you see.
• And yes, nobody gives a damn if you can't spend time in team development or coaching. They still expect you to do the same amount of 'documented call-monitoring and feedback' that a regular QA analyst is supposed to. This is part of your KRI, so NEVER mess it up. Still wondering if you are a manager or an analyst? Ever heard of the term “gadha”?
• So you thought you were done for the day? Well, we have daily meetings that last up to 4 hours, and they always start when the last team is about to log off.
• Don't even dare to plan for the weekend. You are expected to be at work for no specific requirement.
• And no, please don't portray yourself as confident and energetic. The management will only tolerate people who like to get yelled at and hang their heads in shame while they are still wondering what went wrong.
Note to the management:
• Treat us like humans. It'll help you reduce attrition.
• Greed is not good. Employees will work overtime only when you pay them for it as promised.
• Making employees sign warning letters cannot be called a “Performance Improvement Plan.” Nobody likes to work with a gun to their head. One mistake and... BANG!
• We can't plan when we'll fall sick or when our near ones will die, just like how you can't do the same.
Regards
From India, Bangalore
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Upside:
• People in non-voice jobs have a little peace in their lives compared to those on calls.
• The food court offers average-rated food.
• You get your final settlement on time after quitting.
• Good backup (wheelchairs & ambulance) in case of medical emergencies, especially when overtime causes stress attacks.
Flipside
• You're lucky if you live close to the office because there are perpetual cab-driver strikes.
• Every day is firefighting as soon as you reach work. Chaos is IBM's signature style.
• The HR is very deceptive about your salary breakup. They have the gall to lie on paper!
• Peers will stoop to any level to put you down, even if it means hiding your stationery and MoMs out of sight. They won't even let you use the office phone if they are sitting near it!
• There's not much time you can afford to spend with your team because of loads of redundant paperwork. Their technology, systems, applications, and procedures are all deliberately complex (like working around your head just to touch your nose).
• Team managers get no decision-making powers or feeling of ownership. You are just a mute watcher when your team really needs you.
• Unrealistic expectations and deadlines (You'll be 3 months behind schedule on your first day). No exceptions will be made unless you bootlick. (Ass-lickers will be given 1st preference.)
• Team managers must also double up as peons and sometimes even as housekeeping laborers because you will not only maintain three files of nondescripts for each team member but will also be clearing up the paper cups & candy wrappers from their desks after work hours. This is compliance. No kidding!
• Team managers will also act as carpenters in case their desk drawers are broken or vandalized (this is a daily affair) and fix up the damaged furniture because, after all, it's compliance, you see.
• And yes, nobody gives a damn if you can't spend time in team development or coaching. They still expect you to do the same amount of 'documented call-monitoring and feedback' that a regular QA analyst is supposed to. This is part of your KRI, so NEVER mess it up. Still wondering if you are a manager or an analyst? Ever heard of the term “gadha”?
• So you thought you were done for the day? Well, we have daily meetings that last up to 4 hours, and they always start when the last team is about to log off.
• Don't even dare to plan for the weekend. You are expected to be at work for no specific requirement.
• And no, please don't portray yourself as confident and energetic. The management will only tolerate people who like to get yelled at and hang their heads in shame while they are still wondering what went wrong.
Note to the management:
• Treat us like humans. It'll help you reduce attrition.
• Greed is not good. Employees will work overtime only when you pay them for it as promised.
• Making employees sign warning letters cannot be called a “Performance Improvement Plan.” Nobody likes to work with a gun to their head. One mistake and... BANG!
• We can't plan when we'll fall sick or when our near ones will die, just like how you can't do the same.
Regards
From India, Bangalore
Acknowledge(0)Amend(0)
Definitely IBM Daksh Bangalore. No Idea on how it is in Pune. But considering their reputation I don’t think it would be any different.
From India, Bangalore
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From India, Bangalore
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By seeing this thread and its following comments, I think I have dodged a bullet. I had planned to join the BPO industry after leaving the Armed Forces. Thank God I did not go through with it and instead found an opportunity to work in the Construction Industry. This field is somewhat similar but more manageable and within my tolerance level.
Regards
From India, Kumbakonam
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1189Regards
From India, Kumbakonam
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