Dear friends,:) Please find attached an example of Gap Analysis through Metrics...:-P Hope you will like it...:icon1: Take Care......
From China
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151From China
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Dear Deepak,
Thank you for the post. Initially, I believed that Gap Analysis referred to the gap between perceptions and expectations (similar to the SERVQUAL tool). However, I now realize it represents the gaps between the targets set and what is achieved for the various metrics used when a Balanced Scorecard type of Performance Management System is implemented.
Have a nice day.
Narasimhan
From United Kingdom
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Thank you for the post. Initially, I believed that Gap Analysis referred to the gap between perceptions and expectations (similar to the SERVQUAL tool). However, I now realize it represents the gaps between the targets set and what is achieved for the various metrics used when a Balanced Scorecard type of Performance Management System is implemented.
Have a nice day.
Narasimhan
From United Kingdom
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