Assessment Questions for Business Etiquette & Professionalism
Select the best response.
1. To other people, we are perceived:
A. As who we really are
B. By what they believe to be true
C. To be acceptable or not the same throughout the world
D. As honest if what we say is valid
2. Customers who experience poor etiquette in dealing with your organization:
A. Usually do not complain
B. Usually desert your business
C. Will tell others of their bad experience
D. All of the above
E. A and C
3. That formal etiquette is being replaced by commonsense etiquette can be shown by these accepted rules:
A. Men should always open doors for women.
B. A man should assist a woman into a car any time they travel together.
C. You should give up your train seat to a pregnant or handicapped rider.
D. A and C
E. All of the above
4. Impeccable work behavior means:
A. That communication is more important than job knowledge
B. You should dress for your job – not for the job you'd like to have.
C. Solving your own problems
D. Advancing as quickly as possible
7. When you receive guests for your manager:
A. Always ask directly for a business card
B. Never ask directly for a business card
8. When shaking hands with a visitor:
A. Pump the right hand once or twice
B. Never pump the hand
C. Avoid making eye contact
D. Realize that a handshake is optional
9. When introducing a company executive to a client:
A. Use the executive's name first
B. Use the client's name first
10. If you are not introduced when others are, you should take the initiative and say who you are.
A. True
B. False
11. When answering your phone, you should:
A. Reach for the pad and pen before reaching for the phone
B. Answer by the third ring
C. Identify yourself immediately
D. All of the above
E. B and C
12. If a caller never seems to get to the point, you could say:
A. "How exactly may I help you?"
B. "I'm sorry but you are not getting to a point."
C. "Let me transfer you to another office."
D. "I will have to call you back."
13. To explain to a caller that an employee is not able to talk on the phone, you could say:
A. "Mr. Long is taking a break right now."
B. "I'm sorry, John is out of town."
C. "May I take your name and number so she can call you?"
D. "He's a little late getting in today."
14. If you are disconnected from a call you placed, the responsibility for calling back is:
A. Yours
B. The other person's
17. With e-mail, avoid:
A. Using uppercase letters only
B. Answering without careful thought
C. Always choosing it over writing a letter
D. All of the above
E. A and C
18. If you are kept waiting for a meeting or appointment, you should feel free to leave after about:
A. Five minutes
B. Ten minutes
C. Fifteen minutes
D. Twenty minutes
19. When meeting with only one person, it is best to sit:
A. Directly opposite each other
B. On the person's right side
C. Between three and five feet away
D. A and C
E. B and C
24. Select the correct way to address someone in an invitation:
A. Ms. Sally Sieger/Mr. Eric LaVerne
B. Mr. Eric LaVerne and Ms. Sally Sieger
C. Professor Malcolm Sergy, Ph.D.
D. A and C
E. B and C
25. Which of the following statements are generally true?
A. Mediterraneans are comfortable with closer spaces between people than Americans or Asians are.
B. Eye contact is important in any culture.
C. Asians are comfortable with personal touching in business.
D. All of the above
E. A and B
From India
Acknowledge(1)
Amend(0)
2Select the best response.
1. To other people, we are perceived:
A. As who we really are
B. By what they believe to be true
C. To be acceptable or not the same throughout the world
D. As honest if what we say is valid
2. Customers who experience poor etiquette in dealing with your organization:
A. Usually do not complain
B. Usually desert your business
C. Will tell others of their bad experience
D. All of the above
E. A and C
3. That formal etiquette is being replaced by commonsense etiquette can be shown by these accepted rules:
A. Men should always open doors for women.
B. A man should assist a woman into a car any time they travel together.
C. You should give up your train seat to a pregnant or handicapped rider.
D. A and C
E. All of the above
4. Impeccable work behavior means:
A. That communication is more important than job knowledge
B. You should dress for your job – not for the job you'd like to have.
C. Solving your own problems
D. Advancing as quickly as possible
7. When you receive guests for your manager:
A. Always ask directly for a business card
B. Never ask directly for a business card
8. When shaking hands with a visitor:
A. Pump the right hand once or twice
B. Never pump the hand
C. Avoid making eye contact
D. Realize that a handshake is optional
9. When introducing a company executive to a client:
A. Use the executive's name first
B. Use the client's name first
10. If you are not introduced when others are, you should take the initiative and say who you are.
A. True
B. False
11. When answering your phone, you should:
A. Reach for the pad and pen before reaching for the phone
B. Answer by the third ring
C. Identify yourself immediately
D. All of the above
E. B and C
12. If a caller never seems to get to the point, you could say:
A. "How exactly may I help you?"
B. "I'm sorry but you are not getting to a point."
C. "Let me transfer you to another office."
D. "I will have to call you back."
13. To explain to a caller that an employee is not able to talk on the phone, you could say:
A. "Mr. Long is taking a break right now."
B. "I'm sorry, John is out of town."
C. "May I take your name and number so she can call you?"
D. "He's a little late getting in today."
14. If you are disconnected from a call you placed, the responsibility for calling back is:
A. Yours
B. The other person's
17. With e-mail, avoid:
A. Using uppercase letters only
B. Answering without careful thought
C. Always choosing it over writing a letter
D. All of the above
E. A and C
18. If you are kept waiting for a meeting or appointment, you should feel free to leave after about:
A. Five minutes
B. Ten minutes
C. Fifteen minutes
D. Twenty minutes
19. When meeting with only one person, it is best to sit:
A. Directly opposite each other
B. On the person's right side
C. Between three and five feet away
D. A and C
E. B and C
24. Select the correct way to address someone in an invitation:
A. Ms. Sally Sieger/Mr. Eric LaVerne
B. Mr. Eric LaVerne and Ms. Sally Sieger
C. Professor Malcolm Sergy, Ph.D.
D. A and C
E. B and C
25. Which of the following statements are generally true?
A. Mediterraneans are comfortable with closer spaces between people than Americans or Asians are.
B. Eye contact is important in any culture.
C. Asians are comfortable with personal touching in business.
D. All of the above
E. A and B
From India
Acknowledge(1)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
WORK LIFE BALANCE.ppt
Work Life Balance.pdf
Questionnaire on work life balance.doc