Hi All,
Words have the power to build up or to tear down. The way managers and team leaders communicate within organizations has a massive impact on the people within the business and, by knock-on effect, on the customers with whom they communicate. I have identified a series of the most common damaging phrases I have overheard in centers. These language patterns are toxic and cause psychological discomfort to colleagues, and to their customers if they are transmitted through infection. So, what are some of these damaging language patterns? I am enclosing the attachment of 5 such phrases.
Regards,
Kaushal Kishore
From India, Delhi
Acknowledge(0)
Amend(0)
9Words have the power to build up or to tear down. The way managers and team leaders communicate within organizations has a massive impact on the people within the business and, by knock-on effect, on the customers with whom they communicate. I have identified a series of the most common damaging phrases I have overheard in centers. These language patterns are toxic and cause psychological discomfort to colleagues, and to their customers if they are transmitted through infection. So, what are some of these damaging language patterns? I am enclosing the attachment of 5 such phrases.
Regards,
Kaushal Kishore
From India, Delhi
Acknowledge(0)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
DEVELOPING EFFECTIVE COMMUNICATION SKILLS - SEEMA.ppt
The Importance of Effective Communication.d oc
NLP - Hypnotic Language Patterns.pdf