Hi
As an HR professional, we always conduct counseling for those who violate standards and act willfully, etc.
I have read a beautiful article on counseling in the workplace that may be useful to all. Counseling involves interviewing the person being counseled and helping to solve their problems through a human approach of sharing and guidance. It entails sitting down in a private setting for an open discussion with an employee. Sometimes it is to pay a sincere compliment, sometimes it is to solve a problem that is hurting productivity or effectiveness, and sometimes it is because an employee violated your discipline line and you need to talk about improving their behavior. It is a one-on-one communication in private, focusing on interviewing in a two-way dialogue rather than one-way sermonizing or advising. The goal is to encourage the other person to talk about themselves so that the problem and its reasons emerge clearly, and solutions can be worked out. One of the most important counseling skills is being a good listener. In an organization, counseling can be conducted by the team leader, supervisor, manager, or with the expertise and assistance of an in-house or external professional counselor.
Situations that Call for Counseling in an Organization:
- When an employee violates your standards.
- When an employee is consistently late or absent.
- When an employee's productivity is down.
- When one employee's behavior negatively affects the productivity of others.
- When two employees have a conflict that is becoming public and affecting work.
- When you want to compliment an individual.
- When you want to delegate a new task.
Situations that Do Not Call for Counseling:
- When you disagree with an employee's lifestyle.
- When you are upset.
- When you dislike the personality of an employee.
Preparation for the Counseling Interview:
- Choose an appropriate, quiet, and private location.
- Ensure you are not disturbed during the counseling session.
- Allow sufficient time for the person you are counseling, ensuring they are not rushed into it.
Objectives of the Interview:
The counselor should help the person being counseled to:
- Tell their story.
- Look for new perspectives.
- Clarify the issues.
- Identify areas for change.
- Set goals.
- Develop an action plan.
- Review progress.
Counseling Skills:
- Listen carefully.
- Demonstrate empathy.
- Avoid making judgments.
- Understand the emotions/feelings behind the story of the person being counseled.
- Question with care.
- Ask open-ended questions.
- Reflect back, summarize, and paraphrase for correct and complete understanding.
- Use appropriate body language.
- Avoid showing superiority or patronage.
Techniques of Counseling (Based on Rogers, Carkheff, and Patterson's model):
- Structure
- Listen actively and empathically
- Be silent when required
- Respond
- Reflect
- Question
- Interpret
Limitations/Constraints in Counseling:
- Lack of trust in the counselor (usually their superior) or the organization by the person being counseled.
- Suspicion regarding the level of confidentiality.
- Organizational constraints on using resources, time, and efforts.
- Lack of counselor skills.
Benefits of Counseling:
- Helps the person being counseled understand themselves.
- Enables the individual to help themselves.
- Assists in understanding situations more objectively.
- Facilitates looking at situations with a new perspective.
- Develops a positive outlook.
- Motivates to search for alternate solutions to problems.
- Aids in superior decision-making.
- Prepares the person to cope with the situation and related stresses.
From India, Noida
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12As an HR professional, we always conduct counseling for those who violate standards and act willfully, etc.
I have read a beautiful article on counseling in the workplace that may be useful to all. Counseling involves interviewing the person being counseled and helping to solve their problems through a human approach of sharing and guidance. It entails sitting down in a private setting for an open discussion with an employee. Sometimes it is to pay a sincere compliment, sometimes it is to solve a problem that is hurting productivity or effectiveness, and sometimes it is because an employee violated your discipline line and you need to talk about improving their behavior. It is a one-on-one communication in private, focusing on interviewing in a two-way dialogue rather than one-way sermonizing or advising. The goal is to encourage the other person to talk about themselves so that the problem and its reasons emerge clearly, and solutions can be worked out. One of the most important counseling skills is being a good listener. In an organization, counseling can be conducted by the team leader, supervisor, manager, or with the expertise and assistance of an in-house or external professional counselor.
Situations that Call for Counseling in an Organization:
- When an employee violates your standards.
- When an employee is consistently late or absent.
- When an employee's productivity is down.
- When one employee's behavior negatively affects the productivity of others.
- When two employees have a conflict that is becoming public and affecting work.
- When you want to compliment an individual.
- When you want to delegate a new task.
Situations that Do Not Call for Counseling:
- When you disagree with an employee's lifestyle.
- When you are upset.
- When you dislike the personality of an employee.
Preparation for the Counseling Interview:
- Choose an appropriate, quiet, and private location.
- Ensure you are not disturbed during the counseling session.
- Allow sufficient time for the person you are counseling, ensuring they are not rushed into it.
Objectives of the Interview:
The counselor should help the person being counseled to:
- Tell their story.
- Look for new perspectives.
- Clarify the issues.
- Identify areas for change.
- Set goals.
- Develop an action plan.
- Review progress.
Counseling Skills:
- Listen carefully.
- Demonstrate empathy.
- Avoid making judgments.
- Understand the emotions/feelings behind the story of the person being counseled.
- Question with care.
- Ask open-ended questions.
- Reflect back, summarize, and paraphrase for correct and complete understanding.
- Use appropriate body language.
- Avoid showing superiority or patronage.
Techniques of Counseling (Based on Rogers, Carkheff, and Patterson's model):
- Structure
- Listen actively and empathically
- Be silent when required
- Respond
- Reflect
- Question
- Interpret
Limitations/Constraints in Counseling:
- Lack of trust in the counselor (usually their superior) or the organization by the person being counseled.
- Suspicion regarding the level of confidentiality.
- Organizational constraints on using resources, time, and efforts.
- Lack of counselor skills.
Benefits of Counseling:
- Helps the person being counseled understand themselves.
- Enables the individual to help themselves.
- Assists in understanding situations more objectively.
- Facilitates looking at situations with a new perspective.
- Develops a positive outlook.
- Motivates to search for alternate solutions to problems.
- Aids in superior decision-making.
- Prepares the person to cope with the situation and related stresses.
From India, Noida
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