tonyjames
1

I need help to create a customer engagement model in a health insurance TPA. If you can share any presentations or ideas it would be highly appreciated.
From India, Mumbai
Dinesh Divekar
7879

Dear Tony,
Customer Engagement Model has to be derived from your business model and also from your operations. Therefore, no suggestions can be given unless we know both.
The only thing that we can suggest is to improve the process turnaround time of the processes that are related to the customers. Second suggestion would be to improve the communication with the customers. Be proactive. However, being proactive does not mean just bombard the customer till he/she pays annual premium for his/her policy.
Thanks,
Dinesh Divekar

From India, Bangalore
Community Support and Knowledge-base on business, career and organisational prospects and issues - Register and Log In to CiteHR and post your query, download formats and be part of a fostered community of professionals.





Contact Us Privacy Policy Disclaimer Terms Of Service

All rights reserved @ 2024 CiteHR ®

All Copyright And Trademarks in Posts Held By Respective Owners.