Hi all,
If we say a person is 3 out of 5 in communication skills, what do we exactly mean by 3? Can anyone send me the definition of 1 to 5, i.e., what does 1 mean and what does 5 mean, with 5 meaning the highest and 1 being the lowest?
Regards,
Falguni
From India, Hyderabad
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5If we say a person is 3 out of 5 in communication skills, what do we exactly mean by 3? Can anyone send me the definition of 1 to 5, i.e., what does 1 mean and what does 5 mean, with 5 meaning the highest and 1 being the lowest?
Regards,
Falguni
From India, Hyderabad
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Hey Falguni,
I guess 1 stands for having no communication skills. This means a person doesn't know how to really talk, express, etc. On the other hand, 2 can be someone who knows how to communicate but fails to do so when required.
You fall under category 3, being a better communicator than 1 and 2, which means you can do better. Category 4 represents reaching the top but still struggling a bit to please the authority with great talks.
Category 5 signifies excellence where a person is well-equipped with all the necessary skills, including verbal (written and oral), non-verbal (facial expressions, etc.), possessing great interpersonal skills, keeping everyone happy, being well-informed, and knowing how to get seemingly impossible work done from others with the help of communication skills.
From India, Mumbai
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I guess 1 stands for having no communication skills. This means a person doesn't know how to really talk, express, etc. On the other hand, 2 can be someone who knows how to communicate but fails to do so when required.
You fall under category 3, being a better communicator than 1 and 2, which means you can do better. Category 4 represents reaching the top but still struggling a bit to please the authority with great talks.
Category 5 signifies excellence where a person is well-equipped with all the necessary skills, including verbal (written and oral), non-verbal (facial expressions, etc.), possessing great interpersonal skills, keeping everyone happy, being well-informed, and knowing how to get seemingly impossible work done from others with the help of communication skills.
From India, Mumbai
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Hi Khushi,
Thank you for your reply. What I wanted to know is how to be more specific in the definitions of ratings from 1 to 5. This means that when we assign a rating of 1, there are predefined rules that are common to all individuals participating in the interview process.
From India, Hyderabad
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Thank you for your reply. What I wanted to know is how to be more specific in the definitions of ratings from 1 to 5. This means that when we assign a rating of 1, there are predefined rules that are common to all individuals participating in the interview process.
From India, Hyderabad
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Hi!
First, I'd like to understand your query better. You would like to understand the 1-5 point rating of Communication Skills for the purpose of interviewing candidates for your organization?
If that's the case:
1. We need to understand what is meant by Communication Skills in detail. By itself, it is too vast; it's beyond the simplistic notion of speaking-listening-body language.
2. Different positions (or job profiles) require different aspects of Communication Skills. For example, the communication skills required for a tele-caller are totally different from those for a software technician or a receptionist, etc. Also, the higher the position in the organizational hierarchy, the more complex the requirements for Communication skills. For example, between an entry-level position versus a team leader; or a Vice President or CEO.
3. List down and then rate the areas of Communication Skills required for that position. Possible competencies could be effective speaking, active listening, empathy, body language- eye contact, voice- pitch/modulation/tone/inflections, gestures, postures, use of silence, etc.; persuasion, negotiation, ability to handle difficult customers, ability to say "no", ability to disagree without negative aggression, use of assertiveness, ability to handle ambiguity/ask and answer questions/clarify doubts/explain point of view; logical reasoning/analytical ability; communicate bad or unpleasant news...
The list is exhaustive; it depends on the position and its criticality in the organization.
4. Once the parameters are clearly defined; only then can the rating be given; whether it's on a 5-point scale or otherwise. I would advise that all these issues are carefully thought out and discussed, before ratings are finalized. Also equally important is that all the interviewers (or assessors) in your organization must then be trained to understand and implement that rating on a consistent basis. Otherwise, the effort is useless and a good candidate can be missed; or a bad one may get in.
5. There is no set standard or benchmark for a 5-point rating on Communication skills. It varies depending on the business needs.
Hope this has helped a bit.
Have a great day!
Suchitra
Acknowledge(0)Amend(0)
First, I'd like to understand your query better. You would like to understand the 1-5 point rating of Communication Skills for the purpose of interviewing candidates for your organization?
If that's the case:
1. We need to understand what is meant by Communication Skills in detail. By itself, it is too vast; it's beyond the simplistic notion of speaking-listening-body language.
2. Different positions (or job profiles) require different aspects of Communication Skills. For example, the communication skills required for a tele-caller are totally different from those for a software technician or a receptionist, etc. Also, the higher the position in the organizational hierarchy, the more complex the requirements for Communication skills. For example, between an entry-level position versus a team leader; or a Vice President or CEO.
3. List down and then rate the areas of Communication Skills required for that position. Possible competencies could be effective speaking, active listening, empathy, body language- eye contact, voice- pitch/modulation/tone/inflections, gestures, postures, use of silence, etc.; persuasion, negotiation, ability to handle difficult customers, ability to say "no", ability to disagree without negative aggression, use of assertiveness, ability to handle ambiguity/ask and answer questions/clarify doubts/explain point of view; logical reasoning/analytical ability; communicate bad or unpleasant news...
The list is exhaustive; it depends on the position and its criticality in the organization.
4. Once the parameters are clearly defined; only then can the rating be given; whether it's on a 5-point scale or otherwise. I would advise that all these issues are carefully thought out and discussed, before ratings are finalized. Also equally important is that all the interviewers (or assessors) in your organization must then be trained to understand and implement that rating on a consistent basis. Otherwise, the effort is useless and a good candidate can be missed; or a bad one may get in.
5. There is no set standard or benchmark for a 5-point rating on Communication skills. It varies depending on the business needs.
Hope this has helped a bit.
Have a great day!
Suchitra
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