Hi, I am looking for an Employee Leaves and Benefits policy for a 24x7, 5-day-a-week BPO servicing a US client from Hyderabad. I would appreciate it if anyone could share the documents/policies. Does anyone have a template for shift planning/roster?
From India, Hyderabad
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Shift Planning and Manpower Requirement
This has to be done based on manpower required against each operation, staggered day off, shift rotation, etc., considering there is no ready-made shift roster available.
Basically, for every 5 employees to manage the off-cover, 7 employees will be required. 5 employees will provide 5 x 5 = 25 man-days, whereas the organization needs 5 x 7 = 35 man-days for 24 x 7 operations. Therefore, there is a shortfall of 35 - 25 = 10 man-days. 1 person equals 5 man-days in a week, and 10 man-days equal 10/5 = 2 extra persons will be required.
Moreover, there will be a need for leave cover that has to be considered.
Regards, S K Bandyopadhyay (WB, Howrah) CEO-USD HR Solutions [Phone Number Removed For Privacy-Reasons] [Email Removed For Privacy Reasons] USD HR Solutions – To Strive towards excellence with effort and integrity
From India, New Delhi
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367This has to be done based on manpower required against each operation, staggered day off, shift rotation, etc., considering there is no ready-made shift roster available.
Basically, for every 5 employees to manage the off-cover, 7 employees will be required. 5 employees will provide 5 x 5 = 25 man-days, whereas the organization needs 5 x 7 = 35 man-days for 24 x 7 operations. Therefore, there is a shortfall of 35 - 25 = 10 man-days. 1 person equals 5 man-days in a week, and 10 man-days equal 10/5 = 2 extra persons will be required.
Moreover, there will be a need for leave cover that has to be considered.
Regards, S K Bandyopadhyay (WB, Howrah) CEO-USD HR Solutions [Phone Number Removed For Privacy-Reasons] [Email Removed For Privacy Reasons] USD HR Solutions – To Strive towards excellence with effort and integrity
From India, New Delhi
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Employee reference policy.doc