Hi Friends,
I am sharing a PPT on Customer Service with you all. I believe this will help you in developing a good CS training program for your organization. If you find it helpful, please feel free to reply and provide feedback to help me improve my future PPTs.
Regards,
Himanshu
From India, Mumbai
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29I am sharing a PPT on Customer Service with you all. I believe this will help you in developing a good CS training program for your organization. If you find it helpful, please feel free to reply and provide feedback to help me improve my future PPTs.
Regards,
Himanshu
From India, Mumbai
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Hi Himanshu,
I have just downloaded the presentation. I haven't gone through it in detail, but it appears to be pretty comprehensive at first glance. Let's see if I can add any value. With your permission, may I add to your presentation if I find something that I have and upload the same?
Regards,
Ajay
From India, New Delhi
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I have just downloaded the presentation. I haven't gone through it in detail, but it appears to be pretty comprehensive at first glance. Let's see if I can add any value. With your permission, may I add to your presentation if I find something that I have and upload the same?
Regards,
Ajay
From India, New Delhi
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Hi Ajay,
I have just downloaded the presentation. I haven't gone through it in detail, but it appears to be pretty comprehensive at first glance. Let's see if I can add any value. With your permission, may I add to your presentation if I find something with me and upload the same?
Regards,
Ajay
Hey Ajay,
All yours... nice to see that people are really professional and courteous enough to ask permission. You can add and update it... it's a kind of share which should grow with each download.
Regards,
Himanshu
From India, Mumbai
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I have just downloaded the presentation. I haven't gone through it in detail, but it appears to be pretty comprehensive at first glance. Let's see if I can add any value. With your permission, may I add to your presentation if I find something with me and upload the same?
Regards,
Ajay
Hey Ajay,
All yours... nice to see that people are really professional and courteous enough to ask permission. You can add and update it... it's a kind of share which should grow with each download.
Regards,
Himanshu
From India, Mumbai
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Hi,
I downloaded your presentation; it is very comprehensive and contains good content. Would you mind if I end up using it for some very basic level training workshops? I might also add some material to it. With your permission, may I upload the same here for your review?
Richa
From India, Mumbai
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I downloaded your presentation; it is very comprehensive and contains good content. Would you mind if I end up using it for some very basic level training workshops? I might also add some material to it. With your permission, may I upload the same here for your review?
Richa
From India, Mumbai
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Hi Himanshu, To let you know that I have not yet downloaded the ppt. of course ill do it right away, but first will say thanx to you for posting it. Reason- Your message Regards, Pooja
From India, Delhi
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From India, Delhi
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Hi Himanshu,
Thanks for sharing this with us. It was a good presentation on customer service. One suggestion I have is that you may consider adding tips on how to handle difficult customers while also ensuring they understand what the other side is intending to say, without spoiling the relationship.
Thank you very much.
Regards,
Thresia
From United States, Sylmar
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Thanks for sharing this with us. It was a good presentation on customer service. One suggestion I have is that you may consider adding tips on how to handle difficult customers while also ensuring they understand what the other side is intending to say, without spoiling the relationship.
Thank you very much.
Regards,
Thresia
From United States, Sylmar
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Hey Richa, The presentation is shared for the above mentioned purpose only.. i.e. for you guys to use it customize it and add to it at your will.. Thanks for asking anyways Rgds Himanshu
From India, Mumbai
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From India, Mumbai
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Hi Himanshu,
I really appreciate your content, especially the customer turnover statistics. However, if you could add some pictures that are relevant to your content, it may have a big impact on your PPT.
Regards, Rangarajan Human Resource
From India
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I really appreciate your content, especially the customer turnover statistics. However, if you could add some pictures that are relevant to your content, it may have a big impact on your PPT.
Regards, Rangarajan Human Resource
From India
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Dear Friends,
I acknowledge the comments and appreciation from all of you. Thank you very much. Your comments and appreciation have really motivated me a lot, and I will keep up the good work. I have started the momentum, and now it's all of our job to keep it going and not let it stop.
To add to the kinetic energy of the ball, I have shared another PPT on email etiquettes via email. Please let me know your thoughts on it. (The PPT is titled "PPT - Email Etiquettes" in the Training Forum.)
Regards,
Himanshu
From India, Mumbai
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I acknowledge the comments and appreciation from all of you. Thank you very much. Your comments and appreciation have really motivated me a lot, and I will keep up the good work. I have started the momentum, and now it's all of our job to keep it going and not let it stop.
To add to the kinetic energy of the ball, I have shared another PPT on email etiquettes via email. Please let me know your thoughts on it. (The PPT is titled "PPT - Email Etiquettes" in the Training Forum.)
Regards,
Himanshu
From India, Mumbai
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Hello Mr. Himanshu,
The PowerPoint presentation on the topic of customer service was a nice extract. A customer is very important for us, and we are dependent on him. The presentation is crucial during the training phase so that they can realize the "importance of the customer and his role for a company."
Please come up with good articles with the same spirit.
- Manikumar
From India, Vijayawada
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The PowerPoint presentation on the topic of customer service was a nice extract. A customer is very important for us, and we are dependent on him. The presentation is crucial during the training phase so that they can realize the "importance of the customer and his role for a company."
Please come up with good articles with the same spirit.
- Manikumar
From India, Vijayawada
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Dear Himanshu,
I could download your ppt just now. I found it interesting and a good piece of work. It is sufficient for upgrading service skills in employees working in any service organization. Keep it up.
Regards,
Anil Kaushik
From India, Delhi
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I could download your ppt just now. I found it interesting and a good piece of work. It is sufficient for upgrading service skills in employees working in any service organization. Keep it up.
Regards,
Anil Kaushik
From India, Delhi
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Dear Himanshu,
It was really nice going through your PowerPoint presentation. I shall re-read it and get back to you with some additions so that the manufacturing industry is also addressed.
Warm regards and keep up the good work! 😊
Madan
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It was really nice going through your PowerPoint presentation. I shall re-read it and get back to you with some additions so that the manufacturing industry is also addressed.
Warm regards and keep up the good work! 😊
Madan
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Hi, The presentation was good, should be more specific. Thanx for your work. Regards karthik
From India, Madras
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From India, Madras
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Hi Himanshu, Just viewed toyour PPT..some of it too congested. Add some quotable quotes to add zest to it. With regards, Coach Randawa
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Dear Himanshu,
Hi! I have seen your presentation, and I think it is good - a very clear message. Some suggestions: how about using fewer words and incorporating a few pictures to make the message more effective? Think about it.
By the way, I am a vocational trainer by profession. I am, therefore, very interested in presentations, and I am informally conducting a survey to find out what makes presentations effective.
Thanks.
Regards,
Radha
From Oman, Muscat
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Hi! I have seen your presentation, and I think it is good - a very clear message. Some suggestions: how about using fewer words and incorporating a few pictures to make the message more effective? Think about it.
By the way, I am a vocational trainer by profession. I am, therefore, very interested in presentations, and I am informally conducting a survey to find out what makes presentations effective.
Thanks.
Regards,
Radha
From Oman, Muscat
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Hi Himanshu,
I have been irregular on this site. This was one of those days when I managed to go through your ppt. First look very interesting and well-laid-out ppt. Thanks for helping me refresh some of my memories. Your effort seems to tell me why customer service is important and how internal customer orientation might help exceed external customer requirements.
On the other hand, I thought we could have added some aspects on behavior-related stuff such as interpersonal negotiation to overcome internal barriers/conflicts in the interest of customer service. I thought there was some scope for examples as well. Trust my perspectives help.
Regards,
Sairamesh
From India, Bangalore
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I have been irregular on this site. This was one of those days when I managed to go through your ppt. First look very interesting and well-laid-out ppt. Thanks for helping me refresh some of my memories. Your effort seems to tell me why customer service is important and how internal customer orientation might help exceed external customer requirements.
On the other hand, I thought we could have added some aspects on behavior-related stuff such as interpersonal negotiation to overcome internal barriers/conflicts in the interest of customer service. I thought there was some scope for examples as well. Trust my perspectives help.
Regards,
Sairamesh
From India, Bangalore
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Wonderful presentation, very exhaustive and self-explanatory. I felt that the content on some of the slides is a bit too dense for the audience's comfort. Perhaps we could consider splitting up some slides into smaller content clusters. Overall, the presentation is a great compilation that can be easily used even by a novice trainer in the customer service industry! Cheers, keep up the good work! - Bhaskar.
From India, Bangalore
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From India, Bangalore
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Dear Himanhu, Very good PPT. Please add advantage / disadvantage of communication or customer handling. Regards, Kiran Rane.
From India, Mumbai
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From India, Mumbai
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Hi,
As I am developing a C/S framework for my new hospital, I discovered your slides while browsing through C/S-related topics. I could use this off the shelf when I decide to train new staff and am time-challenged to develop a deck of my own. You had put in a lot of effort to put it together, and it is a commendable effort.
My little reservation and concern: I had organized/attended vendor programs which included similar concepts during my 10-year stint in the local and regional HRD Department in my previous organization. I am still working with at least two of these vendors. I would like to avoid them thinking that I had taken anything out from their program design as many C/S concepts are similar.
We all recognize that we have our capabilities in developing a C/S program, and it is hard to avoid making it seem like we had adopted from somewhere, even if it was from our understanding/experience/creativity/research and knowledge.
I would like to use most of your slides and build on from there when I am ready to deploy our C/S programs.
Many thanks.
From Malaysia, Kuala Lumpur
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As I am developing a C/S framework for my new hospital, I discovered your slides while browsing through C/S-related topics. I could use this off the shelf when I decide to train new staff and am time-challenged to develop a deck of my own. You had put in a lot of effort to put it together, and it is a commendable effort.
My little reservation and concern: I had organized/attended vendor programs which included similar concepts during my 10-year stint in the local and regional HRD Department in my previous organization. I am still working with at least two of these vendors. I would like to avoid them thinking that I had taken anything out from their program design as many C/S concepts are similar.
We all recognize that we have our capabilities in developing a C/S program, and it is hard to avoid making it seem like we had adopted from somewhere, even if it was from our understanding/experience/creativity/research and knowledge.
I would like to use most of your slides and build on from there when I am ready to deploy our C/S programs.
Many thanks.
From Malaysia, Kuala Lumpur
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Dear Himanshu,
That was a really good presentation on Customer Service, which provides details on how to identify customers. Good job.
Sure, it will be useful for most of the members of this forum. Thanks for sharing this.
Regards,
Mohammed Azmath
From India, Tiruchchirappalli
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That was a really good presentation on Customer Service, which provides details on how to identify customers. Good job.
Sure, it will be useful for most of the members of this forum. Thanks for sharing this.
Regards,
Mohammed Azmath
From India, Tiruchchirappalli
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Hi Himanshu,
Good inputs on Customer Service, and I appreciate you sharing them with everyone. I feel that adding more examples or simple case scenarios can make it more interactive as well.
Good work!
Regards,
Roy
From India, Bangalore
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Good inputs on Customer Service, and I appreciate you sharing them with everyone. I feel that adding more examples or simple case scenarios can make it more interactive as well.
Good work!
Regards,
Roy
From India, Bangalore
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Hi Himanshu, I recently joined this group and yours was the first PPT i downloaded. I was looking for something like this to help me out in my training. I guess i owe a Thanks. Regards, Nazia
From India, Bangalore
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From India, Bangalore
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Hi Himanshu,
I appreciate your effort in putting your thoughts together to make a wonderful presentation and sharing it with fellow members. I have gone through the PPT and am impressed with the way it is made. We are working on a program for Retail professionals focusing on Customer Service Excellence, and I really liked some of the slides. With your permission, I would like to use them in my presentation and lecture. I would appreciate it if you could share any more PPTs or insights along these lines.
You can reply to my Yahoo ID: manthassv@yahoo.com. Let's stay in touch.
Thanks and Regards,
Shyam S Mantha
9949 610033
From India, Hyderabad
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I appreciate your effort in putting your thoughts together to make a wonderful presentation and sharing it with fellow members. I have gone through the PPT and am impressed with the way it is made. We are working on a program for Retail professionals focusing on Customer Service Excellence, and I really liked some of the slides. With your permission, I would like to use them in my presentation and lecture. I would appreciate it if you could share any more PPTs or insights along these lines.
You can reply to my Yahoo ID: manthassv@yahoo.com. Let's stay in touch.
Thanks and Regards,
Shyam S Mantha
9949 610033
From India, Hyderabad
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Hi Himanshu,
Your presentation has some really interesting stats that can help establish interest and need in an audience. I would suggest placing that slide right at the start of the presentation for maximum impact - just a thought.
- Nita
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Your presentation has some really interesting stats that can help establish interest and need in an audience. I would suggest placing that slide right at the start of the presentation for maximum impact - just a thought.
- Nita
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Hi Himanshu, Good Presentation. The issueof internal and external customers often confuse me. Am sure its gonna help me out. Regards, Santosh Verma.
From India, Bangalore
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From India, Bangalore
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Hi there,
Great PPT. The content and the flow are great. Some quick suggestions: Add some visual images/effects to the text (helps in breaking the monotony). Add a source of data (makes it more credible). For example, Slide 22 - Surprised. The data is based on research conducted by Michael LeBoeuf for writing "How to Win Customers and Keep Them for Life".
All in all, very engaging. Keep up the good work!
Thanks!
V
From India, New Delhi
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Great PPT. The content and the flow are great. Some quick suggestions: Add some visual images/effects to the text (helps in breaking the monotony). Add a source of data (makes it more credible). For example, Slide 22 - Surprised. The data is based on research conducted by Michael LeBoeuf for writing "How to Win Customers and Keep Them for Life".
All in all, very engaging. Keep up the good work!
Thanks!
V
From India, New Delhi
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Dear Himanshu,
The presentation slides are informative; however, I have a suggestion regarding the flow of slides/program. The presentation flow should be based on the design.
Some suggestions are slides on Business/Market Trends, Branding, Customer Retention/Brand Loyalty statistics to generate discussions that will ultimately focus on the Customer. Looking at expectations from Shared Services is another aspect of culling out Internal Customer benchmarks. The inputs could then be channeled to customer service, customer care, customer delight, and customer lifetime value.
The customer charter of rights or the concept of SLAs, and case studies on how mystery shopping statistics have revealed the impact of customers or after-sales service could also be highlighted.
From United Arab Emirates, Sharjah
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The presentation slides are informative; however, I have a suggestion regarding the flow of slides/program. The presentation flow should be based on the design.
Some suggestions are slides on Business/Market Trends, Branding, Customer Retention/Brand Loyalty statistics to generate discussions that will ultimately focus on the Customer. Looking at expectations from Shared Services is another aspect of culling out Internal Customer benchmarks. The inputs could then be channeled to customer service, customer care, customer delight, and customer lifetime value.
The customer charter of rights or the concept of SLAs, and case studies on how mystery shopping statistics have revealed the impact of customers or after-sales service could also be highlighted.
From United Arab Emirates, Sharjah
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your presentation is complete in terms of text but add few animations to it .good job meghna
From India, Chandigarh
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From India, Chandigarh
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Hi Himanshu, Good ppt. But bit lengthy. Very informative and thought provoking Regards, Priya
From India, Delhi
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From India, Delhi
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Dear Himangshu,
It's a good one. I'm in the multiplex industry, so I'm using a few parts in my presentation from our business angle. I hope I can get your permission for the same.
Regards,
Debamita
meetdebmita@yahoo.co.in
From India, Pune
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It's a good one. I'm in the multiplex industry, so I'm using a few parts in my presentation from our business angle. I hope I can get your permission for the same.
Regards,
Debamita
meetdebmita@yahoo.co.in
From India, Pune
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Hi,
It's wonderful work from you, and your effort is commendable. Let it be helpful to all.
I request everyone to at least give feedback about the material you download, as it will be of great help for the person posting it to make necessary changes if required for future postings.
Regards,
Jay
Chennai
9444939043
From India, Madras
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It's wonderful work from you, and your effort is commendable. Let it be helpful to all.
I request everyone to at least give feedback about the material you download, as it will be of great help for the person posting it to make necessary changes if required for future postings.
Regards,
Jay
Chennai
9444939043
From India, Madras
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hi HImanshu The ppt is very good. Do you have any format for a questionnaire on Know Your Customer??? Rgrds, Sandhya.
From India, Mumbai
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From India, Mumbai
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Hey, excellent pres, thanks a lot for it, wanted to start some cust servc initiative in my organization, and this pres seems to be the perfect start :) Regards, Kanhaiya
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Kind words of thanks to all of you who have found this PowerPoint presentation useful and have shared your important feedback in the form of thanks, comments, criticisms, and motivation. I will soon be posting some equally good material once I get settled with my own tasks. Thanks once again.
Regards,
Himanshu
From India, Mumbai
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Regards,
Himanshu
From India, Mumbai
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Hey Radha, It’s indeed a good suggestion.. you will see this reflecting in my new material.. and I would definately quote you as a motivator.. ha ha ha Thanks and regards, Himanshu
From India, Mumbai
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From India, Mumbai
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Hey Himanshu.. just downloaded the ppt.. seems to hav stuff ..let em got through it anyway..thanx Sumana
From India, Bangalore
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From India, Bangalore
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Hi Bima,
I'm a trainer, and your PowerPoint presentation is good. You probably need to add some pictures and include more information on personality traits and handling difficult customers to enhance your presentation. Good work!
Ciao,
Leela
From Malaysia, Melaka
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I'm a trainer, and your PowerPoint presentation is good. You probably need to add some pictures and include more information on personality traits and handling difficult customers to enhance your presentation. Good work!
Ciao,
Leela
From Malaysia, Melaka
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Hi Himanshu,
Thank you for sharing this very comprehensive presentation. I appreciate many of the elements you have included, and I intend to leverage your insights on how customer delight can be achieved in HR.
Thanks and regards,
June
From Belgium, Brussels
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Thank you for sharing this very comprehensive presentation. I appreciate many of the elements you have included, and I intend to leverage your insights on how customer delight can be achieved in HR.
Thanks and regards,
June
From Belgium, Brussels
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Hi Himanshu I have just downloaded the PPT. It is great and comprehensive. Does anybody have Customer Care tailored to Banking needs? Appreciate your feedback !!! Habib
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Hi Himanshu, I have downloaded your ppt however not gone through the same.............will certainly share inputs once i through.
From India, New Delhi
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From India, New Delhi
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Hi Friends,
Sharing a PPT on Customer Service with you guys. Thought this will help you in building a good CS training program for your organization. If you like it, kindly add replies and give feedback to improve my future PPTs.
Regards,
Himanshu
Hi,
Your PPT on Customer Care delighted me. I would like to suggest you to get some backups to support the statistical reports like 4% of Customer, 80% Attitude. By backups, I mean to say the facts or assumptions made by research bodies or R&D bodies.
Regards,
Sanjay Das
From India, Bhubaneswar
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Sharing a PPT on Customer Service with you guys. Thought this will help you in building a good CS training program for your organization. If you like it, kindly add replies and give feedback to improve my future PPTs.
Regards,
Himanshu
Hi,
Your PPT on Customer Care delighted me. I would like to suggest you to get some backups to support the statistical reports like 4% of Customer, 80% Attitude. By backups, I mean to say the facts or assumptions made by research bodies or R&D bodies.
Regards,
Sanjay Das
From India, Bhubaneswar
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hey himanshu, i just downloaded ur ppt..have just browsed thrugh....looks to be an interesting one... will definately go thrugh it and again reply for the same... thank you regards, deesha
From India, Madras
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From India, Madras
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Hey guys.. i downloaded this PPT but it wont open up....the error is "no text converter is installed for this file type". can some1 help??? Tx
From India, Gurgaon
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From India, Gurgaon
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Hey Himanshu, The pitch has been well designed.However, I feel we can close it differently after explaining the interdependancy between the 3P’s. Good Work! Cheers! Jeet
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Dear Himanshu,
It seems to be a well-prepared PPT on Customer Service. I believe it can be used to educate and enlighten our sales and service personnel to perform better than they are currently doing. Thanks again for sharing such a good presentation.
Debashis
From India, Lucknow
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It seems to be a well-prepared PPT on Customer Service. I believe it can be used to educate and enlighten our sales and service personnel to perform better than they are currently doing. Thanks again for sharing such a good presentation.
Debashis
From India, Lucknow
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Dear Himanshu A comprehensive ppt on CS. A bit familiar to TMI’s 'Putting People First' . You could make it into smaller topics, because its too vast to cover in one module. Regards Lisa
From India, Madras
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From India, Madras
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Hi Himanshu,
Thanks. The presentations are clear. However, please ensure that you include a bibliography or references where you have taken information, for example, survey results that you quote.
Best wishes,
Narasimhan
From United Kingdom
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Thanks. The presentations are clear. However, please ensure that you include a bibliography or references where you have taken information, for example, survey results that you quote.
Best wishes,
Narasimhan
From United Kingdom
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dear Himansu thanx a lot for the PPT. It’s good though there is always scope for improvment. thanx for sharing. regarads murthy-hyderabad 09346796414
From India, Hyderabad
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From India, Hyderabad
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Hi Himanshui just dowmloaded the presentation . It is too good thanks a ton. I’am working as a process trainer for Firstsource. I’am sure this would be really helpfull
From India, Mumbai
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From India, Mumbai
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Good attempt...
If u r using it somewhere ... it's more of gyaan...
Why not add some exercises / role plays / examples of good & bad customer service... Cos. which are known for good or bad customer service e.g. wal Mart, FedEx, Virgin Airlines, SAS, Kingfisher / Jet Airways / Dominos Pizza etc.
From India, Mumbai
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If u r using it somewhere ... it's more of gyaan...
Why not add some exercises / role plays / examples of good & bad customer service... Cos. which are known for good or bad customer service e.g. wal Mart, FedEx, Virgin Airlines, SAS, Kingfisher / Jet Airways / Dominos Pizza etc.
Customer
“There is only one boss, and whether a person shines shoes for a living or heads up
the biggest corporation in the world, the boss remains the same. It is the customer!
The customer is the person who pays everyone's salary and who decides whether a
business is going to succeed or fail. In fact, the customer can fire everybody in the
company from the chairman (CEO) on down, and he can do it simply by spending his
money somewhere else.
Literally everything we do, every concept perceived, every technology developed and
associate employed, is directed with this one objective clearly in mind – pleasing the
customer.”
-- Sam M. Walton, CEO Wal-Mart
“There is only one boss, and whether a person shines shoes for a living or heads up
the biggest corporation in the world, the boss remains the same. It is the customer!
The customer is the person who pays everyone's salary and who decides whether a
business is going to succeed or fail. In fact, the customer can fire everybody in the
company from the chairman (CEO) on down, and he can do it simply by spending his
money somewhere else.
Literally everything we do, every concept perceived, every technology developed and
associate employed, is directed with this one objective clearly in mind – pleasing the
customer.”
-- Sam M. Walton, CEO Wal-Mart
From India, Mumbai
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Dear Himanshu, A good presentation,but in slide 29 is it types because i could not figure out what tapes means. Ajay Kalyan
From India, Hyderabad
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From India, Hyderabad
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Dear Himanshu,
Good PPT. Thanks. I would appreciate inputs from you. I have to develop a Customer (Patient) Sensitization program for front-line hospital staff. Would appreciate any suggestions.
Thanks, Christine
From India, Delhi
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Good PPT. Thanks. I would appreciate inputs from you. I have to develop a Customer (Patient) Sensitization program for front-line hospital staff. Would appreciate any suggestions.
Thanks, Christine
From India, Delhi
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Hi Himanshu,
The PPT really helped me a lot. In customer service, can you suggest any games, role plays, or any site where I can find the same? I want to make my session interactive. My target audiences will be the Store Managers/Supervisors at a Retail outlet. Kindly suggest.
Regards
From India
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The PPT really helped me a lot. In customer service, can you suggest any games, role plays, or any site where I can find the same? I want to make my session interactive. My target audiences will be the Store Managers/Supervisors at a Retail outlet. Kindly suggest.
Regards
From India
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Hi, Himanshu, I work in a call centre. The customer service ppt definitely will be helpful. May I have your permission to share this with my colleagues? thanks so much!
From Malaysia, Kuala Lumpur
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From Malaysia, Kuala Lumpur
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Hi,
Very nice presentation. Kaizen: the last slide can be added under the title "A Final Thought," and you can quote some of the management experts' views on customer service under the title.
Expect more PPTs from you.
Thanks,
Sukumar
From India, Madras
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Very nice presentation. Kaizen: the last slide can be added under the title "A Final Thought," and you can quote some of the management experts' views on customer service under the title.
Expect more PPTs from you.
Thanks,
Sukumar
From India, Madras
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Hi Friends,
Sharing a PPT on Customer Service with you all. I thought this would help in developing a good CS training program for your organization. If you find it useful, please share your thoughts and provide feedback to help me enhance my future PPTs.
Regards,
Himanshu
---
This is really good. It looks absolutely professional. Thanks for such a good PPT.
Regards,
KSS
From Kuwait, Kuwait
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Sharing a PPT on Customer Service with you all. I thought this would help in developing a good CS training program for your organization. If you find it useful, please share your thoughts and provide feedback to help me enhance my future PPTs.
Regards,
Himanshu
---
This is really good. It looks absolutely professional. Thanks for such a good PPT.
Regards,
KSS
From Kuwait, Kuwait
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Hi Himanshu,
Just joined the forum... Your PowerPoint presentation was really good and included almost everything. Good job done! However, maybe if you could help me with a few more tips on how to build client relationships, it would be great!!!
Thanks
From India, Pune
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Just joined the forum... Your PowerPoint presentation was really good and included almost everything. Good job done! However, maybe if you could help me with a few more tips on how to build client relationships, it would be great!!!
Thanks
From India, Pune
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Dear Himanshu, It is a very informative PPT. But as I am not from the "Customer Service" background finding it difficult to understand slide # 5 Regards, Prajakta
From India, Pune
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From India, Pune
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Hi Himanshu, I’m a soft skills trainer and I found it very informative, simple, easy to follow and create the "ahhh" & "oohh" impact on delivering it. Thanks for this
From Malaysia, Kuala Lumpur
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From Malaysia, Kuala Lumpur
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It is good and useful. Thank you, buddy.
Naveen :icon1:
Sharing a PPT on Customer Service with you guys. Thought this will help you in building a good CS training program for your organization. If you like it, kindly add replies and give feedback to improve my further PPTs.
Regards,
Himanshu
From Bahrain, Manama
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Naveen :icon1:
Sharing a PPT on Customer Service with you guys. Thought this will help you in building a good CS training program for your organization. If you like it, kindly add replies and give feedback to improve my further PPTs.
Regards,
Himanshu
From Bahrain, Manama
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Hi Himanshu,
I joined the firm recently and would like to request a PowerPoint presentation on CRM as I am unable to retrieve it from the site. I am a trainer and would like to stay in touch with you. Please let me know if you are looking for any particular area. You can reach me via email at raju.p@adecco.co.in or on my mobile at 0-9885090067.
Thank you,
Raju PVL
From India, Bangalore
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I joined the firm recently and would like to request a PowerPoint presentation on CRM as I am unable to retrieve it from the site. I am a trainer and would like to stay in touch with you. Please let me know if you are looking for any particular area. You can reach me via email at raju.p@adecco.co.in or on my mobile at 0-9885090067.
Thank you,
Raju PVL
From India, Bangalore
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Hi Himanshu,
Thanks for the presentation deck; however, it seems pretty dry. While I appreciate your effort on this, it could have been better with a few hands-on exercises and facilitator notes. Currently, it is more at the 'Knowledge' level and may not even reach the 'Understanding' level of Bloom's taxonomy. I hope this candid feedback will be taken constructively.
Regards,
Pankaj
From India, Delhi
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Thanks for the presentation deck; however, it seems pretty dry. While I appreciate your effort on this, it could have been better with a few hands-on exercises and facilitator notes. Currently, it is more at the 'Knowledge' level and may not even reach the 'Understanding' level of Bloom's taxonomy. I hope this candid feedback will be taken constructively.
Regards,
Pankaj
From India, Delhi
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Dear Himanshu! Brilliant efforts & very well organised pppt on customer service. Regards Ishrat:-P
From India, Nagpur
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From India, Nagpur
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Hi,
I just downloaded the PPT. Upon a quick review, it is evident that this presentation depicts how to take care of the roots/pillars of the basic needs of a "customer." The PPT is both simple and detailed, serving as a strong foundation for training, especially for novice trainers.
Regards,
Tania
From India, Delhi
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I just downloaded the PPT. Upon a quick review, it is evident that this presentation depicts how to take care of the roots/pillars of the basic needs of a "customer." The PPT is both simple and detailed, serving as a strong foundation for training, especially for novice trainers.
Regards,
Tania
From India, Delhi
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I became a member only two days ago and already I have found a wealth of relevant info and powerpoints. Thank you for sharing such good materials.
The cust svc PowerPoint is excellent and just what I needed for a different sector of employees at our office.
From United States, Greensboro
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The cust svc PowerPoint is excellent and just what I needed for a different sector of employees at our office.
From United States, Greensboro
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Dear Himanshu,
An interesting presentation on Customer Service - I am confident that a lot of hard work and time were put into it. Himanshu, I am working on one myself and would like to use a few pointers from your work with your permission. On the other hand, have you already delivered sessions with this .ppt aid? If yes, what was the duration and who was your industry target audience?
Himanshu, how about incorporating some activities to complement this presentation? I am searching the internet for engaging activities to enhance the lessons from the PowerPoint. I invite you to reach out to me and get to know you personally.
With warm regards,
Uday
From India, Delhi
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An interesting presentation on Customer Service - I am confident that a lot of hard work and time were put into it. Himanshu, I am working on one myself and would like to use a few pointers from your work with your permission. On the other hand, have you already delivered sessions with this .ppt aid? If yes, what was the duration and who was your industry target audience?
Himanshu, how about incorporating some activities to complement this presentation? I am searching the internet for engaging activities to enhance the lessons from the PowerPoint. I invite you to reach out to me and get to know you personally.
With warm regards,
Uday
From India, Delhi
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Hello dear Himanshu The PPT is quite informative. But just think of if you can add any examples to each concept so that the presentation would be interesting too.
From India, Hyderabad
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From India, Hyderabad
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A very helpful PPT Himanshu I also believe body language when interacting with customers plays an important role but it is often neglected. Thank you again for sharing this information:-) Chelsea
From United Kingdom, Plymouth
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From United Kingdom, Plymouth
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Hi Himanshu,
The presentation is really comprehensive. This presentation would seem more practical if backed up by numbers. For example, what we did for our participants in the marketing department when we made a similar presentation was presenting to them data from their own findings, along with a small survey we initiated with a few customers. This provided them with a larger focus on the generic topic of Customer Service. I hope this feedback is useful for making further incorporations. Thanks for sharing. :)
From India, Bangalore
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The presentation is really comprehensive. This presentation would seem more practical if backed up by numbers. For example, what we did for our participants in the marketing department when we made a similar presentation was presenting to them data from their own findings, along with a small survey we initiated with a few customers. This provided them with a larger focus on the generic topic of Customer Service. I hope this feedback is useful for making further incorporations. Thanks for sharing. :)
From India, Bangalore
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Your PPTs are result of careful work done. I am willing to appreciate again if you will attach the module of training too.
From India, Delhi
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From India, Delhi
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This is very thorough with some excellent content. I liked the "Don't" section and all the sections on statistics; only 4% of customers complain, etc. It brought customer care to life.
If I were in the audience, I reckon that I would benefit from more visuals, pictures, and diagrams. Would an audience be able to read the points on the slides and listen to the presenter at the same time? Something would be missed. The "thinking positive" slide would benefit from a good motivational picture. For example, I think that the "3 P" slide might benefit from a slow build on each of the P elements, giving you, the presenter, the chance to explore each in detail.
Good one.
Andrew
From United Kingdom, Bristol
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If I were in the audience, I reckon that I would benefit from more visuals, pictures, and diagrams. Would an audience be able to read the points on the slides and listen to the presenter at the same time? Something would be missed. The "thinking positive" slide would benefit from a good motivational picture. For example, I think that the "3 P" slide might benefit from a slow build on each of the P elements, giving you, the presenter, the chance to explore each in detail.
Good one.
Andrew
From United Kingdom, Bristol
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Hi Himanshu,
I have received your presentation after a long search on the internet. Thank you very much for the help. With your permission, can I download and use it for my trainings? It would be awesome if you could share some more presentations that you have.
Thank you once again.
Thank you,
Sridhar
From India, Bangalore
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I have received your presentation after a long search on the internet. Thank you very much for the help. With your permission, can I download and use it for my trainings? It would be awesome if you could share some more presentations that you have.
Thank you once again.
Thank you,
Sridhar
From India, Bangalore
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Dear Himanshu,
Very good presentation. I just wanted to know the validity of the statistics that you mentioned (surprise/startling statistics) and also if it is a general idea for any trade or if it has a particular reference?
Regards
From India, Delhi
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Very good presentation. I just wanted to know the validity of the statistics that you mentioned (surprise/startling statistics) and also if it is a general idea for any trade or if it has a particular reference?
Regards
From India, Delhi
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Hi,
Thank you for the very good presentation. If you have any more presentations, kindly forward them to my email id padmavathi@bombaystore.com. Since I am in retail, this would be helpful to me.
Regards,
Padmavathi
From India, Bangalore
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Thank you for the very good presentation. If you have any more presentations, kindly forward them to my email id padmavathi@bombaystore.com. Since I am in retail, this would be helpful to me.
Regards,
Padmavathi
From India, Bangalore
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Hello Himanshu, I was looking for some material about training for a friend in India and came across your ppt. It is very comprehensive and has put me in the right direction. Thanks a lot, Lakshmy
From United Kingdom, Middlesbrough
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From United Kingdom, Middlesbrough
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Hello dear, The PPT was awasome and its very useful. thanks for sharing and hope to see such informative PPT in future. Thanking you in Advance. Regards, Rehan.
From India, Hyderabad
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From India, Hyderabad
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Mr. Himanshu,
This portal is dedicated to knowledge sharing on HR-related issues. I appreciate your efforts in sharing the knowledge you possess despite your hectic schedule. It is a service you provide to the HR community.
While I understand your sentiments, it's important to note that when rendering a service, expecting courtesies diminishes the meaning of the service itself. Over time, if you don't receive the courtesy you expect, it may lead to a shift towards self-centeredness, which is not something I wish for you.
Continue serving mankind for as long as you can.
From United States, Cambridge
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This portal is dedicated to knowledge sharing on HR-related issues. I appreciate your efforts in sharing the knowledge you possess despite your hectic schedule. It is a service you provide to the HR community.
While I understand your sentiments, it's important to note that when rendering a service, expecting courtesies diminishes the meaning of the service itself. Over time, if you don't receive the courtesy you expect, it may lead to a shift towards self-centeredness, which is not something I wish for you.
Continue serving mankind for as long as you can.
From United States, Cambridge
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Good day All, Kindly assist with Sustainability startegies for maintaining Customer Service Excellence in an organization. thanks in anticipation of responses. Lagos, Nigeria!
From Nigeria, Lagos
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From Nigeria, Lagos
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Very reasonable and realistic expectation. We appreciate that. We will go through the PPT and get back with the comment if any.
In any case, you deserve to be appreciated for spreading knowledge.
Regards,
Team Member,
HRD Professionals
From India, Ghaziabad
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In any case, you deserve to be appreciated for spreading knowledge.
Regards,
Team Member,
HRD Professionals
From India, Ghaziabad
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Dear Himanshu,
Excellent material! It is very useful, and I fully agree with the CS content on 'Internal' and 'External' aspects, not just the traditional CS needs. CS is also required between departments and involves communication attitude. With the right CS attitude, it improves teamwork within the organization.
May I have your permission to use and modify it for my upcoming Company Teambuilding Program as one of the topics? I hope to receive your reply via email at theonlyway2fly@gmail.com.
If anyone has any better suggestions for me, please advise.
Thank you. Have a wonderful day and everyday.
Cheers,
FH
From Singapore, Singapore
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Excellent material! It is very useful, and I fully agree with the CS content on 'Internal' and 'External' aspects, not just the traditional CS needs. CS is also required between departments and involves communication attitude. With the right CS attitude, it improves teamwork within the organization.
May I have your permission to use and modify it for my upcoming Company Teambuilding Program as one of the topics? I hope to receive your reply via email at theonlyway2fly@gmail.com.
If anyone has any better suggestions for me, please advise.
Thank you. Have a wonderful day and everyday.
Cheers,
FH
From Singapore, Singapore
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Thank you very much. The document was very useful, but I will require improvement strategies after such training has been completed. This is to ensure that effective service is sustained.
I would appreciate your response.
Thank you,
Yusuf
From Nigeria, Lagos
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I would appreciate your response.
Thank you,
Yusuf
From Nigeria, Lagos
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Hi Himanshu, PPT is really good. Just wanted to check if I can modify and use it in my org? I have to present on the same topics. Thanks for sharing such fantastic presentations. Regards, Karishma
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Hi Himanshu,
I just downloaded your PPT, and well, being a trainer myself, it is certainly going to be very helpful. I went through it and found a lot of information that I need to share with the rest of the crowd. Thanks again. Looking forward to seeing more similar ones from your end.
Regards,
Sandeep
From India, Bangalore
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I just downloaded your PPT, and well, being a trainer myself, it is certainly going to be very helpful. I went through it and found a lot of information that I need to share with the rest of the crowd. Thanks again. Looking forward to seeing more similar ones from your end.
Regards,
Sandeep
From India, Bangalore
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Hi!
I was looking for some information on customer complaints and came across this customer service presentation. Good one! As a suggestion, just like you have a couple of slides for "Don'ts," I would have also included a couple for "Dos" (positive language).
Thank you.
From Spain, Madrid
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I was looking for some information on customer complaints and came across this customer service presentation. Good one! As a suggestion, just like you have a couple of slides for "Don'ts," I would have also included a couple for "Dos" (positive language).
Thank you.
From Spain, Madrid
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Hi dude, This is Mohan sharma from ahmdabad i have downloaded the PPT slide it’s really good it will help me a lot in my traning session
From India, Vadodara
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From India, Vadodara
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Hi; I have gone through it and found it to be valuable. I am going to work on it and with your permission i would upload what I did. thanks again Amde
From Ethiopia, Addis Abeba
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From Ethiopia, Addis Abeba
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Dear Himanshu,
Thank you for sharing your training program. I have just downloaded it but have yet to see it, but wanted to say thank you just the same. For me, it would serve more as a way to compare ideas from another professional in the same field.
Thank you once again.
Regards,
Alan
From Malaysia, Johor Bahru
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Thank you for sharing your training program. I have just downloaded it but have yet to see it, but wanted to say thank you just the same. For me, it would serve more as a way to compare ideas from another professional in the same field.
Thank you once again.
Regards,
Alan
From Malaysia, Johor Bahru
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Hi Guys,
I require your assistance in providing a comprehensive competency directory for the financial sector, which houses competencies, competency definitions, and their behavioral indicators (i.e., proficiency levels: Entry, Basic, Intermediate, Advanced, and Mastery).
I will appreciate your feedback soon.
Thanks as usual.
JABBY!
From Nigeria, Lagos
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I require your assistance in providing a comprehensive competency directory for the financial sector, which houses competencies, competency definitions, and their behavioral indicators (i.e., proficiency levels: Entry, Basic, Intermediate, Advanced, and Mastery).
I will appreciate your feedback soon.
Thanks as usual.
JABBY!
From Nigeria, Lagos
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Dear Himanshu excellent ppt.thanks for sharing ,just one thing you can do to make it more effective is by adding few pics.It holds viewers interest. Thanks Mitali
From India, New Delhi
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From India, New Delhi
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Hi Himanshu, Was working on a training module on Customer Focus. Found your presentation at the right time. With your permission, will customise it to suit my training needs. Thanks. Manna
From India
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From India
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Hi,
Thank you very much for sharing this amazing material.
I work for a private school in Costa Rica and have been giving workshops for the front line to improve customer service. Your presentation will be of great help for this year's seminar. I guess, as I'm visual, that some images or cliparts could be useful to make it "lighter."
Thanks again for this presentation!
Best regards from Costa Rica.
From Costa Rica, San José
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Thank you very much for sharing this amazing material.
I work for a private school in Costa Rica and have been giving workshops for the front line to improve customer service. Your presentation will be of great help for this year's seminar. I guess, as I'm visual, that some images or cliparts could be useful to make it "lighter."
Thanks again for this presentation!
Best regards from Costa Rica.
From Costa Rica, San José
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Hi Himanshu,
I have just downloaded the PPT. Great one! You can make it a bit more colorful by adding pictures. It will make it attractive too. If I find the time, I will add pictures and send it to you for approval. Is that okay with you?
Thank you.
From India, Chennai
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I have just downloaded the PPT. Great one! You can make it a bit more colorful by adding pictures. It will make it attractive too. If I find the time, I will add pictures and send it to you for approval. Is that okay with you?
Thank you.
From India, Chennai
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Thanks — we’re going to add some additional information to the presentation and use for health-care customer service. This is a great start — thanks, again!
From United States, Wichita
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From United States, Wichita
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I reviewed this presentation, and it is good at the start but becomes boring in the middle. What we need to do is to shorten it so that the audience's interest remains from the beginning. Nonetheless, it is a good presentation. We can utilize this PowerPoint to train our people effectively in order to provide high-quality services to our customers.
Best regards,
Ashfaq
Training Executive
MTBC (Pvt) Ltd
From Pakistan
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Best regards,
Ashfaq
Training Executive
MTBC (Pvt) Ltd
From Pakistan
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Hi Himanshu,
I am Tanveer, newly joined this forum. I have gone through your PPT, and you have mostly covered all points of CS, which is very good. People can use it according to their requirements.
Thanks,
Tanveer
National Training Executive
From India, Pune
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I am Tanveer, newly joined this forum. I have gone through your PPT, and you have mostly covered all points of CS, which is very good. People can use it according to their requirements.
Thanks,
Tanveer
National Training Executive
From India, Pune
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Hi Himanshu,
I'm Leela, and I'm a trainer in the soft skills area. Looking at your slides, if you don't mind, all the necessary content is there, but it's just words. You need to add a lot of pictures as using VAK principles in our slides enhances our presentation and creates attraction for the audience to both see and listen effectively. The background color of your slide should also be energetic. It's just my opinion, but you have indeed put a lot of effort into it.
Cheers.
From Malaysia, Melaka
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I'm Leela, and I'm a trainer in the soft skills area. Looking at your slides, if you don't mind, all the necessary content is there, but it's just words. You need to add a lot of pictures as using VAK principles in our slides enhances our presentation and creates attraction for the audience to both see and listen effectively. The background color of your slide should also be energetic. It's just my opinion, but you have indeed put a lot of effort into it.
Cheers.
From Malaysia, Melaka
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Dear Himanshu,
I have just downloaded the PPT. It looks good as I had a brief look at it. I will comment more later or provide my input to you. I am a trainer and mainly train personnel for call centers and customer service. I would like to thank you for this great work.
Regards,
Aysha Khan
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I have just downloaded the PPT. It looks good as I had a brief look at it. I will comment more later or provide my input to you. I am a trainer and mainly train personnel for call centers and customer service. I would like to thank you for this great work.
Regards,
Aysha Khan
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Hi Himanshu,
I am new in customer care. I have just downloaded the presentation. It appears to me to be pretty comprehensive.
I was wondering if it is possible, by any chance, to provide me with any articles that you might think are worth considering for developing a nice CC presentation. If you have any book suggestions, that would be good too.
You can send all the necessary information to my email tketev@gmail.com.
Regards,
toniketev
From Macedonia, Skopje
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I am new in customer care. I have just downloaded the presentation. It appears to me to be pretty comprehensive.
I was wondering if it is possible, by any chance, to provide me with any articles that you might think are worth considering for developing a nice CC presentation. If you have any book suggestions, that would be good too.
You can send all the necessary information to my email tketev@gmail.com.
Regards,
toniketev
From Macedonia, Skopje
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Hi,
I have gone through the PPT. I'll say the content is good, but there should be something creative as well. For example, if some pictures are added, it becomes more appealing. Nonetheless, the content is really good.
Thanks for sharing.
From India, Ghaziabad
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I have gone through the PPT. I'll say the content is good, but there should be something creative as well. For example, if some pictures are added, it becomes more appealing. Nonetheless, the content is really good.
Thanks for sharing.
From India, Ghaziabad
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Hi Himanshu,
I am working with a domestic call center. The presentation is good, though I think that certain examples in this would also be helpful. Additionally, everyone in today's time knows that these are the 10 things to be done to improve the XYZ problem. However, while training (where we use PowerPoint), we should focus more on how to do it along with what to do.
Thank you.
From India, Calcutta
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I am working with a domestic call center. The presentation is good, though I think that certain examples in this would also be helpful. Additionally, everyone in today's time knows that these are the 10 things to be done to improve the XYZ problem. However, while training (where we use PowerPoint), we should focus more on how to do it along with what to do.
Thank you.
From India, Calcutta
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