Hi, I need some help. Please guide me, guys. I am using a 5-point scale to measure new joiner satisfaction through a set of 12 structured questions. I want to know which statistical tool I should use, as I need to check satisfaction on an individual basis, and my sample consists of 4-5 new joiners.
Another thing, I want the final answer presented in a manner like 5/10 or 7/10, etc. Please help me.
From India, Kolhapur
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Another thing, I want the final answer presented in a manner like 5/10 or 7/10, etc. Please help me.
From India, Kolhapur
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With only 12 questions and 4 to 5 responses, any statistical analysis would be meaning less. Is the tool that you are going to use a standard one or designed by you?
From United Kingdom
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1639From United Kingdom
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Thank you for your response. Actually, it will contain 12-15 questions on the following parameters:
1. Orientation
2. Training
3. Work culture & environment
4. Growth opportunities
5. Relationship with colleagues and managers
6. Job profile & responsibilities
7. Autonomy
I am considering using the Employee Satisfaction Index tool to calculate the rating of new joiners. Please suggest an alternative if this approach is not useful.
Regards
From India, Kolhapur
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1. Orientation
2. Training
3. Work culture & environment
4. Growth opportunities
5. Relationship with colleagues and managers
6. Job profile & responsibilities
7. Autonomy
I am considering using the Employee Satisfaction Index tool to calculate the rating of new joiners. Please suggest an alternative if this approach is not useful.
Regards
From India, Kolhapur
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Thank you, Simhan. Please find the Excel sheet attached, which is the source I used to come to the conclusion to use this tool. Kindly let me know which method is the best, and I obtained this method from citehr. I filled out this questionnaire for understanding.
Methods in Use
There are two methods in use:
1. Average of rating
2. ESI
Please let me know which one is good.
From India, Kolhapur
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Methods in Use
There are two methods in use:
1. Average of rating
2. ESI
Please let me know which one is good.
From India, Kolhapur
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Hey, for ESI, I had to use the formula, i.e., total rating * number of questions / 100. The filled questions were hypothetical. I just want to confirm before giving it to the employee: can it be used to understand satisfaction levels?
Thank you.
From India, Kolhapur
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Thank you.
From India, Kolhapur
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That's wrong. It should be (Total of rating / (Number of questions * 5)) * 100 if you were using equal weights for all the questions. That's what you have done in the other questionnaire (Total of rating / (Number of questions * 10)) * 100; 10 being the Max Rating for each question.
Please read the contents in the links that I provided in my earlier post.
From United Kingdom
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Please read the contents in the links that I provided in my earlier post.
From United Kingdom
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Contradictory Posts on Satisfaction Index
Your last two posts contradict each other. If everyone answers "5," does it not mean that all of them are extremely satisfied, giving 100% satisfaction? Any index should not depend upon the number of responses.
Please see [ACSI (American Customer Satisfaction Index) Score & Its Calculation](http://verint.com) <link updated to site home> ([Search On Cite](https://www.citehr.com//results.php?q=ACSI%20(American%20Customer%20Satisf action%20Index)%20Score%20&amp;amp;%20Its%20Ca lculation) | [Search On Google](https://www.google.com/search?q=ACSI%20(American%20Customer%20Satisfactio n%20Index)%20Score%20&amp;amp;%20Its%20Calcula tion))
Also, see [Student Satisfaction Index](http://www.amstat.org/publications/jse/v18n3/barone.pdf)
From United Kingdom
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Your last two posts contradict each other. If everyone answers "5," does it not mean that all of them are extremely satisfied, giving 100% satisfaction? Any index should not depend upon the number of responses.
Please see [ACSI (American Customer Satisfaction Index) Score & Its Calculation](http://verint.com) <link updated to site home> ([Search On Cite](https://www.citehr.com//results.php?q=ACSI%20(American%20Customer%20Satisf action%20Index)%20Score%20&amp;amp;%20Its%20Ca lculation) | [Search On Google](https://www.google.com/search?q=ACSI%20(American%20Customer%20Satisfactio n%20Index)%20Score%20&amp;amp;%20Its%20Calcula tion))
Also, see [Student Satisfaction Index](http://www.amstat.org/publications/jse/v18n3/barone.pdf)
From United Kingdom
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Employee Satisfaction Survey[1].doc