Dear Sowkat Hussain and Mahmoud Onsy,
Very often, we receive queries on PMS on this forum. I have replied to this post. Click the following link to refer to the reply:
https://www.citehr.com/577456-formul...ml#post2228293
Though the heading of the post is for IT companies, the reply applies to all types of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.
Sample KPI and KRA Manual: If you wish to know the format of the KPI and KRA Manual, then you may click the following link. The Excel Workbook has multiple sheets. Each sheet has KRAs for various functions. Though these are not related to your industry, overall these will give you an idea of the format, structure, and design of the manual.
https://www.citehr.com/520630-samle-kpi-kra-manual.html
Videos on PMS: To clarify on PMS, I have uploaded the following videos:
https://www.youtube.com/watch?v=fTe8Pu6yioo
https://www.youtube.com/watch?v=NMEj...p;amp;amp;t=1s
For further doubts, feel free to contact me.
Thanks,
Dinesh Divekar