Dear Cherie,
Please elaborate on your post. What is your designation, what is the nature of industry, what kind of needs managers project to you etc. Have you done any "Need Analysis"? How many needs are projected per annum and why do they do it?
When you say "toolkit", do you mean to say that you want to prepare a template for the replies?
We the members of this forum are outsiders and do not know about internal administration of your company. With tad of information we are also lost, as much you are!
Thanks,
Dinesh Divekar