Feedback and Warning Letter Process
Before issuing a warning letter, it is important to provide feedback in person. The warning letter should be based on the facts that emerge during the feedback session. This is crucial because the individual might completely deny any wrongdoing. Do you have evidence of the actions this person has committed?
Let the feedback session be conducted by management or another senior person. Have instances of his misdemeanors ready. Explain that office etiquette or workplace etiquette cannot be codified to the last detail. Discretion requires drawing a line to avoid encroachment of personal space. Currently, disciplinary action is not initiated; however, recurrence of these acts will lead to severe disciplinary action under the provisions of the Sexual Harassment Act.
The essence of feedback lies in maintaining the employee's motivation level. We are not here to demoralize him. He should not become further incensed due to criticism. Therefore, negative criticism has no place in the feedback session. Emphasize that following workplace etiquette is crucial for a healthy workplace culture, which maintains employee motivation and ultimately satisfies our customers.
Lastly, the feedback session should conclude with obtaining agreement from the other party. He should summarize his actions and agree not to repeat them in the future. He should maintain a reasonable distance from you.
If the employee acknowledges his wrongdoing, there is no need to issue a warning letter. A simple letter summarizing what has been discussed is sufficient. However, documentation is very important.
If the employee is unyielding or unrelenting, inform him that you will be forced to make an official complaint under the provisions of sexual harassment laws. The recently enacted laws on sexual harassment are far more stringent, and he will face dire consequences. However, you need to be doubly cautious with this person thereafter.
Thanks,
Dinesh Divekar