Dear Prashant,
A lot of seniors have given their advice; however, here are my two cents.
Focus on the Incident, Not the Person
Your confusion is because your focus is on persons. Shift your focus to the incident. We order a domestic enquiry to investigate the incident. Absence from work, abuse to the superiors, theft of company property, etc., all these are incidents that merit investigation.
Conducting the Enquiry
In the course of the enquiry, the Enquiry Officer (EO) should chart out the sequence of events and go on investigating. As and when required, the EO can summon required employees to depose before the enquiry and record their evidence. While investigating, focus should be on:
- What happened?
- Where it happened.
- When it happened?
- Who was involved in the incident? Who were the internal parties? Who were the external parties? Was there any agent provocateur?
- Was there injury to any person?
- Was there damage to any company property?
- Did the incident tarnish the image of the company?
- Was there any transgression of laid-down rules, regulations, SOPs, etc.?
Ok...
Dinesh V Divekar