How Do You Set Effective KRAs for Field Service Engineers in a Maintenance Company?

Hi, I am working for a UPS maintenance company. We have a group of engineers to take care of after-sales services and also have targets for consumable sales. Could you please provide me with a template for KRA for Field Service Engineers? This will be used to prepare the KRA for the current year.

Please provide details of their field activities such as what they do, with whom they interact, and what kind of problems they handle. It will be helpful if you can also include any comments.

Thank you.

Regards,
DVD

Key Result Areas (KRAs):
- Punctuality
- Attendance
- Teamwork
- Sales Targets
- Customer Service
- Documentation

You can also consider factors like personal hygiene, as these individuals represent the company and are the face of the company to customers.

Aligning KRAs with Organizational Needs

KRAs are based on your organization's needs and should align with the candidate's profile. In general, Mr. Ramnaresh's suggestion is very good. Focus on your most performed tasks and duties as it will help you.

Regards,
Amit Trada