Seeking Help: What Are the Key Responsibilities and KPIs for Counselors, Receptionists, and Peons?

Can anyone please provide KRA, KPA, and respective KPIs for a Counselor, Receptionist, and Peon?

Thanks,
Smita

For a receptionist, one can prescribe KRAs and KPAs that work to some extent. For a peon, it is difficult to prescribe specific KRAs as they are expected to handle all odd jobs.

I have corrected the spelling, grammar, and formatting in your text. Let me know if you need any further assistance.

For lower-level staff like peons, office attendants, etc., instead of KRA, you can define standards, i.e., tasks they have to do on a daily basis.

BHAVAN

Hi Smitha,

Key Result Areas (KRAs) for a Receptionist include:

- Voice modulation
- Communication skills
- Presentation skills
- Attending to calls and transferring them appropriately
- Taking notes of calls from important personalities and passing them on accordingly
- Assisting customers/guests at the counter
- Assisting with tasks assigned by various departments, such as effective file transfers
- Maintaining housekeeping activities like cleaning and providing coffee/tea/snacks/food to department staff
- Handling individuals and groups diplomatically
- Avoiding unnecessary gossip and refraining from spreading rumors about others
- Prioritizing assigned tasks
- Efficiently managing time for each specific task

You can rate this specification on a scale of 01 to 05, with 01 being the lowest and 05 being the highest for a Receptionist. For a peon, you can use a grading scale from A to D, where "A" represents excellent and "D" indicates poor performance.

Regards,
B.V. Raghunath
Sr. Manager - HR & Admin

Dear Mr. BV Raghunath,

What you have provided is the Job Description, not the KRA. KRA must be measurable; if it cannot be measured, then it is not KRA. To simply change the terminology, you can refer to it as Key Performance Area (KPA). Please review the attached file. I downloaded this file a couple of years ago.

Ok...

DVD

Dear Smita,

You can define the roles and responsibilities for these positions and monitor them on a day-to-day basis, rather than having them in the form of KRA, KPA, and KPI.