Hi Smitha,
KRA for Receptionist,
Voice modulation,
communication skills,
presentation skills,
Attending to calls and transferring the same
Noting down the the calls for important personalities and passing on to them aptly.
Attending to the customers/guests at the counter
Peon
Attending to the works given by various departments like transferring the files effectively.
Maintaining House keeping activities like cleaning and supplying coffee/tea/snacks/food to the concerned department staff.
should handle the individuals and groups very aptly and diplomatically
not to divulge in unnecessary gossips, carrying tales on others.
prioritization of works allotted to him
Effectively maintaining of time at each specific works allotted.
You can rate this specification from 01 to 05 01 being the least and 05
being the highest for Receptionist and for peon you can give gradation form A to D wherein "A" is excellent and "D" is poor
Regards,
B.V. Raghunath
Sr. Manager - HR & Admin