Hello,
Can anybody pls help me with the quality management form that the Team Leaders would be using to monitor the calls of the agents?
I want to use the various parameters like: Opening calls/Closing calls/Wrap up time/positive attitude/Call Dropped, etc.
I work in an international Call Center in the HR, it would be good if you could help me out with this!
Thanks and regards,
Ayona
From India, Delhi
15Can anybody pls help me with the quality management form that the Team Leaders would be using to monitor the calls of the agents?
I want to use the various parameters like: Opening calls/Closing calls/Wrap up time/positive attitude/Call Dropped, etc.
I work in an international Call Center in the HR, it would be good if you could help me out with this!
Thanks and regards,
Ayona
From India, Delhi
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