Hello,
Can anybody please help me with the quality management form that the Team Leaders would be using to monitor the calls of the agents? I want to use various parameters like Opening calls/Closing calls/Wrap up time/positive attitude/Call Dropped, etc. I work in an international Call Center in HR; it would be good if you could help me out with this!
Thanks and regards,
Ayona
From India, Delhi
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17Can anybody please help me with the quality management form that the Team Leaders would be using to monitor the calls of the agents? I want to use various parameters like Opening calls/Closing calls/Wrap up time/positive attitude/Call Dropped, etc. I work in an international Call Center in HR; it would be good if you could help me out with this!
Thanks and regards,
Ayona
From India, Delhi
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