Hi, Please I need a communication improvement program on how to conduct and how to measure, how to identify the training program as implemented or not. how to analyze it. Kindly advise me. Thanking you

From India, Hyderabad
Dinesh Divekar
Business Mentor, Consultant And Trainer
Doctor Siva Global Hr

Dear Ve-Ni,

As for as training on communication is concerned, most of the time the focus is always on personal communication. Nevertheless, while working in the organisation, more than communication, non-communication is a big problem. Therefore, the focus should be on how to create a grid of communication where there is a free flow of communication - upward, downward and sideways.

Organisations incur a huge cost of non-communication. Therefore, identify the instances of non-communication in your organisation and find the cost of the non-communication. Organise the training programme based on this. The measurement of ROI on the training would be the cost of non-communication before the training and after the training.

Nevertheless, personal communication is important. Its importance cannot be undermined in any way. However, rather than wasting the time on conducting the training on this topic, just provide the material and let the employees learn on their own. After all, learning the principles of communication is not rocket science. These can be very well be learnt on one's own also.

My above suggestions are against the grain of what happens in the training industry. Nevertheless, I do not wish you to commit mistake of other HR/Training professionals. Hence the suggestion.


Dinesh Divekar

From India, Bangalore
Dear Colleague,
Very well narrated by our Colleague. To add:

Communication in an organization is broadly 1) Formal Communication 2) Informal Communication.

Further Communication Training should focus :

1. Personal Communication :
The communication skills and effectiveness in the case of Supervisory and Managerial Executives of your company who extract work from other Employees. How effective they are in 1) Oral Communication 2) Written Communication 3) Group Communication or Public Speaking 4) Presentation Skills 5) Negotiation Skills 6) Effective use of Transactional Analysis in Communication like Parent / Adult / Child Ego in communication process and a full understanding 7) Preparation for Effective Communication - The Tools 8) Listening Skills as part of Effective Communication and so on

2. Organization Communication:
In this Organization Communication the program and your focus to be on 1) Design of Mass Communication / Business Communication 2) The Channels of Communication - Upward, Downward, Lateral and its effective use 3) Use of various tools of communication like e-mails, conferences, Conclaves, Meetings, Agenda for each meeting, 4) Use of Standard Templates for communication 5) Communication Matrix to avoid confusion and who has to communicate what with clear Delegation of Authority ( DOA) 6) Channels and Authority for External Communication 7) Channels and Authority to communicate to Stake Holders are to be focused. You may add more ....

From India, Chennai
Hai , Please I need the communication programme acitivites to be execute for 2months, how to execute for 2months.. Kindly advise me Thank you Rupa
From India, Hyderabad

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