In your case, far from showing a faith or pretending about it, you have advised to customer to go against the company! For every company, how to convert customers into positive spokesperson is a big challenge. In your case, far from making positive spokesperson, you tried making the customer negative. Which company will accept it?
If you had few reservations about how the customers are handled then why you did not raise these internally? What was the hold up?
Now the company has given you the show cause notice and you have replied to it too. The ground is sufficient to terminate your services. Your all the other questions are irrelevant. Nothing of that sort will happen. However, if your company issues a service-cum-employment certificate with negative remarks for separation, then this certificate has practically no value. It will render your tender at Amazon useless.
9th August 2018 From India, Bangalore
2. As an employee, if you are not satisfied with the service or product of your company, you must give feedback to the company on the lapses for improvement, for which, your company will appreciate your concern on improvement.
3. Instead, you have instigated your customer prompting him to file complaint against Company. This is wrong and violation of standing orders of your employment and code of conduct.
Never go against Company in future. Be faithful and loyal to organisation.
9th August 2018 From India, Bengaluru
If you don't amend your ways, it will be difficult for you to get any decent job in future.
10th August 2018 From India, Mumbai
Employers give job and ensure employee satisfaction for retention.
How come some one like you speak ill about your one company.
It will spoil your own repute and credentials as good employee.
Given the proof,you are likely to face serious consequence also.
12th August 2018 From India, Vadodara