For availing online benefit updation of Pan Card and Bank details are compulsory. Thus, you need to see what is the problem that is been faced by your employees while updating these details and put it in writing and submit it to PF office if you are unable to resolve the problem at your end.
13th December 2017
apart from this, member has to link their aadhaar with the mobile to avail the Digital Claims
15th December 2017