Hello, Im looking forward to create an ESS in my company. Though i learned through a few discussion and documents on this platform and others on how to come with up with an ESS questionnaire and the areas to concentrate upon. I'm still doubtful on how to rate the scores and how to analyze it and interpret the results.
I request the delegates on this platform to guide me on my request.
Reg, Aishwarya

From India, Bengaluru
Dear Aishwarya,
It all depends upon the type of survey (Closed- ended or open-ended) that you will conduct?
Hence, please check the web and let us know, which type you will use and why. I have used both types for measuring Service quality and also for assessing students' expectation and satisfaction with teaching sessions.
Please read some scholarly articles available on the web. For example https://pdfs.semanticscholar.org/ce2...1debd5d797.pdf
More at https://www.google.co.uk/search?ei=Q....0.iok4pNYvKK0

From United Kingdom

If you are knowledgeable about any fact, resource or experience related to this topic - please add your views using the reply box below. For articles and copyrighted material please only cite the original source link. Each contribution will make this page a resource useful for everyone.

Please Login To Add Reply

About Us Advertise Contact Us
Privacy Policy Disclaimer Terms Of Service

All rights reserved @ 2021 Cite.Co™

All Material Copyright And Trademarks Posted Held By Respective Owners.
Panel Selection For Threads Are Automated - Members Notified Via CiteMailer Server