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I stepped into a Team leader role recently. My previous role was completely into the technical side where I was responsible to provide the solution to the critical issues in the projects. But my new role demands interacting with team members and plan a task , monitor them and control them if necessary. I see everyone is different from others and attitude towards work is different. I could not find the right phrases and words to express their behavior both good and bad. I hope someone could help me out here definitely to get familiarize with the common bad traits team members has and how to tackle them as a leader at the same time when things turned positive how to motivate them.

What are common work related conversations with some real time usecase examples would be helpful for me I feel. I am basically from engineering background. I have not studied about the peoples behavior :-( i understood it is an art. But I need some guidance here to excel at giving feedback on team members behavior to meet the goals of the projects.

Some questions pondering my mind ..

what are the different personalities one could possess ?

How to handle the people with the different skills and traits ?

I want to be prepared for any situation which occurs during the project execution . I do not want to fall short of words to express my thinking.

Any interesting blogs with the live examples in the project handling would help me a lot to refer

Please guide me here.

My second query is

How to instantly communicate in the group meeting where my peers and boss are there. I am good at writing but when it comes to talking instantly i fall short of words. How to overcome this problem ?

Please provide your valuable suggestion and tips which I could adapt in my work.

Dinesh Divekar

Dear friend,

Some time in our career we have to move from individual role to team leader's role. As you grow, you need to manage people. In fact you could have prepared yourself for the future role well in advance. Nevertheless, even now also you may read the books on the following subjects:

a) Communication skills

b) Listening skills

c) Questioning skills

d) Conflict handling skills

e) Interpersonal skills

f) Team building skills

After reading the books on the above subjects, you need to build these skills in you. Mere reading books and apprising with the subject cannot be your objective. Lastly, at this stage imitation is also important. Therefore, you may remember how your manager or some team leader handled people related issue. Write it down the instances. As you start reading the books, you may try to relate the instance with the theory mentioned in book. This will help you analysing and understanding whether the particular issue was handled professionally or not.

Last but not the least, command over language is also important. Therefore, you may master business writing skills. The way you have written your post shows that there is a great scope of improvement. You need to understand when to be formal and when to be informal. Those who demarcate between these two fail miserably at the managerial level.

Please be aware that you have to manage people who report to you and this cannot be done by just learning common phrases. You have to do lot more than that.

All the best!

Dinesh Divekar

From India, Bangalore
Hello Dinesh, Thank you for your suggestion. Can you please suggest me some good books on this topics. Thanks.


I appreciate for this initiative. "One's strength lies in what he realises as his weaknessess". I could suggest the following from the net which I thought of some help to you. Put to good use friend, all the very best.

The Top Three Skills of a Project Team Leader

Sample Phrases and Suggestions | Greyhound Life | Eastern New Mexico University - Eastern New Mexico University

Sample Phrases and Suggestions

< Return to Resume Resources Information

Communication Skills

Excellent written and verbal communication skills

Confident, articulate, and professional speaking abilities (and experience)

Empathic listener and persuasive speaker

Writing creative or factual

Speaking in public, to groups, or via electronic media

Excellent presentation and negotiation skills

Business/Sales Skills

Possess entrepreneurial spirit

Competitive attitude

Problem Solving Skills

Combine patience, determination, and persistence to troubleshoot client issues

Dynamic, results-oriented problem solver

Easily understand and solve technical problems

Handling complaints from parents, clients, customers, or citizens

Skilled at evaluating options and generating solutions

Strong problem-solving and analytical skills

Troubleshooting equipment or situations

Multicultural/Diversity Skills

Culturally sensitive and internationally traveled leader

Experienced in successful management of diverse groups of people

Proven adaptability to differing cultural and business environments

Ability to talk and conduct business in __________ languages

Teamwork/Team Player skills

Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times

Thrive in a team environment and work well with others

Enjoy working as a team member as well as independently

Team leader and team player

Data Management/Office Organization Skills

Calculating numbers

Compiling data or facts

Record keeping

Updating information or records

Well-versed in all aspects of customer conversion and accounting

Management/Supervisory Skills

Able to lead others in high-demand situations

Coaching, guiding, or tacking

Delegating tasks or responsibilities

Demonstrated leadership

Evaluating performance, programs, processes, or events

Extensive experience providing project management and consulting services in _______

Group facilitating, managing group interactions

Planning, budgeting, goal setting, or scheduling

Proven leadership and organizational abilities

Strongly committed to team-building and staff development

Supervising people or processes

A genuine desire to achieve, excel and evolve

Ability to grasp new ideas and integrate them into desired results

Ability to work independently in a fast-paced environment

Able to coordinate several tasks simultaneously

Able to handle challenges, with proven history of increased productivity

Able to prioritize and operate proactively

Analyzing situations or data

Assembling equipment or data

Commended for reliability and trustworthiness

Committed to implementing quality improvement techniques

Consistent record of forging strong relationships

Constructing objects or buildings

Coordinating activities or events

Corresponding, answering, or initiating

Counseling, advising, or listening

Creating new ideas, new ways of doing things

Deciding alternatives, resources, or material

Designing products or form

Displaying ideas, products, and equipment

Editing newsletters, letters

Enjoy working with public and diverse populations

Establish genuine rapport with prospects and clients

Estimating costs, income, or physical space

Excellent common sense, judgment, and decision-making abilities

Excellent interpersonal and analytical skills

Excellent liaison and troubleshooting skills

Extensive experience in _______________

Fundraising one to one or through direct mail

Goal-oriented and results-driven

In-depth knowledge of _______________

In-depth understanding of emerging technologies and their commercial applications

Inspecting or examining physical objects, financial statements

Internship experience in related fields

Interpreting data


Investigating private information, underlying causes, or sequence of events

Making layouts for printed media or public displays


Meeting the public



Observing physical phenomena, human behavior, or changing situations

Operating equipment, machines, or vehicles

Organized, goal oriented

Organizing people, information, or events

Organizing time or events

Proficient in using technology to enhance data and information management

Programming equipment


Proven ability to maintain cost-effective operations

Proven ability to run successful programs on ______________

Proven history of improving operations and increasing profitability

Proven track record of success


Remains calm in stressful situations

Repairing equipment, vehicles



Results-driven professional with extensive experience in ______________

Self-motivated, hard-working individual

Self-starter, who applies individual initiative to get the job done

Selling ideas, products

Serving a product or individual

Sketching pictures, diagrams

Skilled at increasing profits and reducing costs by ______________

Skilled in negotiations and people management

Skilled staff trainer and motivator

Strong educational background

Strong interpersonal skills and positive work ethic

Strong work ethic

Successful record of leading teams

Teaching formal or informal

Top-producing sales expert with _____ years of experience in ______________

Up-to-date with changes in technology and the business implications/applications of new technologies

Well-developed skills in ______________

With broad experience in ______________

With cross-functional expertise in ______________

Work independently, successfully meeting quotas

Works efficiently under pressure

Fully committed to providing the highest possible standards of customer service and support

Team leader with a proven ability to train, supervise, motivate, and evaluate customer service representatives

People oriented; enjoy working directly with customers and the general public

Self-starter; can be depended on to complete a task under minimal supervision

Understands and appreciates the importance of a job well done

Mechanically inclined: electrical, mechanical, plumbing, and automotive

Languages: fluently reads and writes English, Spanish and Italian

Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently

Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations

Well developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills

Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting and maintaining strong interpersonal relations. Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances

Qualified in Industrial First-Aid Level II application and care

Excellent analytical skills with the ability to analyze situations accurately and effectively

Strong computer skills in Microsoft Word and SPSS for Windows


"Proven year background in sales with special emphasis on customer care. Solid track record in relationship and business management, developing and maximizing new business and marketing strategies. Excellent communication, leadership, motivational skills and can interact effectively with clients, business prospects and staff"


"An innovative marketing administrator and national events expert with proven creative and management ability in hospitality and entertainment. Able to conceptualize and launch marketing campaigns and successfully facilitate smooth running of major national events, delivering results on time and to impeccable standards. Aggressive, confident, well-spoken negotiator and solutions - evolver"

Example - (for someone changing careers):

"Expert administrator now seeking to harness twenty years' experience in recruitment, employee relations, and personnel management within a human resources capacity. Highly enthusiastic for this career change goal, and eager to proactively spearhead the long-term success of an HR department in the telecommunications industry"

Respected leader, equipped with powerful communication, coordination and analysis skills. Fully committed to providing and implementing dynamic, compelling solutions to the ongoing objectives of the charitable organization.

Works well in challenging, fast-paced, high-stress and deadline-oriented environments individually or as part of a team. Proficient in project management and digital technology as well as operational supply chains; also heavily experienced with customer and employee relationships as well as technical support. Knowledgeable in creating detailed reports, documents and presentations. Focused on consistent quality work and a desire to simplify and innovate the daily operations of corporate culture and the industries of music and technology.

Accomplished sales professional known for delivering strong revenue and profit gains in highly competitive markets, seeking a Regional Sales Manager position. Bring years of solid experience and select strengths that encompasses sales territory management and key account development. Equally effective at relationship building, program development, and team leadership.

Accomplished management professional with experience in sales/marketing leadership positions. Record of success in developing campaigns, strategies, and solutions that have generated - and -figure revenue growth. Recognized for ability to build relationships with key personnel and close large sales in heavily competitive markets. Well-versed in sales lifecycles and skilled strategist/negotiator. Exceptional trainer and mentor with skills to motivate peak individual performance from team members while driving sustained forward growth momentum.

Areas of expertise include:

Outgoing campus leader and successful fundraiser ready for the challenges of a full-time marketing position with an emphasis in market research and product planning. Biologist employing creative strategies to integrate environmental science into elementary classrooms. Success in developing parent and community partnerships for a practical application of science unit.


From India, Bangalore

Dear friend,

You are not alone like this, there are crores who could not speak or express or put across their mind subtly when interacting with people, especially with educated lot. There are ways to improve your interpersonal interactions. Few things among them I could suggest are-

1) Strengthen your vocabulary and memorise key words, phrases and idioms, which are useful many a time and had to be used frequently;

2) Listen to English news and closely observe the way and their style, body language the presenters/anchors are showing on the screen;

3) Spend some time before the full length mirror with your choice of news paper. Read aloud some of the news columns with accurate pronunciation and punctuation/pauses. And If I'm not mistaken, use this method before attending group discussion, presentations. Practice them using appropriate materials holding them in front.

4) Stick to English only in conversation with your colleagues and even at home.

5) Try to take tuition (free classes) to school and college students which not only help the students but also improve your free flow of English speaking.

Not that these are unknown to you but I meant prompting you.

I would be happy if my suggestions would be useful to you. All the best.

From India, Bangalore
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