AnonymousI stepped into a Team leader role recently. My previous role was completely into the technical side where I was responsible to provide the solution to the critical issues in the projects. But my new role demands interacting with team members and plan a task , monitor them and control them if necessary. I see everyone is different from others and attitude towards work is different. I could not find the right phrases and words to express their behavior both good and bad. I hope someone could help me out here definitely to get familiarize with the common bad traits team members has and how to tackle them as a leader at the same time when things turned positive how to motivate them.
What are common work related conversations with some real time usecase examples would be helpful for me I feel. I am basically from engineering background. I have not studied about the peoples behavior :-( i understood it is an art. But I need some guidance here to excel at giving feedback on team members behavior to meet the goals of the projects.
Some questions pondering my mind ..
what are the different personalities one could possess ?
How to handle the people with the different skills and traits ?
I want to be prepared for any situation which occurs during the project execution . I do not want to fall short of words to express my thinking.
Any interesting blogs with the live examples in the project handling would help me a lot to refer
Please guide me here.
My second query is
How to instantly communicate in the group meeting where my peers and boss are there. I am good at writing but when it comes to talking instantly i fall short of words. How to overcome this problem ?
Please provide your valuable suggestion and tips which I could adapt in my work.
PROFESSIONALS AND BUSINESSES PARTICIPATING IN DISCUSSION
Business Mentor, Consultant And Trainer
Asso.prof.(commerce & Management)
Dinesh DivekarDear friend,
Some time in our career we have to move from individual role to team leader's role. As you grow, you need to manage people. In fact you could have prepared yourself for the future role well in advance. Nevertheless, even now also you may read the books on the following subjects:
a) Communication skills
b) Listening skills
c) Questioning skills
d) Conflict handling skills
e) Interpersonal skills
f) Team building skills
After reading the books on the above subjects, you need to build these skills in you. Mere reading books and apprising with the subject cannot be your objective. Lastly, at this stage imitation is also important. Therefore, you may remember how your manager or some team leader handled people related issue. Write it down the instances. As you start reading the books, you may try to relate the instance with the theory mentioned in book. This will help you analysing and understanding whether the particular issue was handled professionally or not.
Last but not the least, command over language is also important. Therefore, you may master business writing skills. The way you have written your post shows that there is a great scope of improvement. You need to understand when to be formal and when to be informal. Those who demarcate between these two fail miserably at the managerial level.
Please be aware that you have to manage people who report to you and this cannot be done by just learning common phrases. You have to do lot more than that.
All the best!
From India, Bangalore
HRASPIRE_CBEHello Dinesh, Thank you for your suggestion. Can you please suggest me some good books on this topics. Thanks.
loginmiraclelogisticsI appreciate for this initiative. "One's strength lies in what he realises as his weaknessess". I could suggest the following from the net which I thought of some help to you. Put to good use friend, all the very best.
The Top Three Skills of a Project Team Leader
Sample Phrases and Suggestions | Greyhound Life | Eastern New Mexico University - Eastern New Mexico University
Sample Phrases and Suggestions
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Excellent written and verbal communication skills
Confident, articulate, and professional speaking abilities (and experience)
Empathic listener and persuasive speaker
Writing creative or factual
Speaking in public, to groups, or via electronic media
Excellent presentation and negotiation skills
Possess entrepreneurial spirit
Problem Solving Skills
Combine patience, determination, and persistence to troubleshoot client issues
Dynamic, results-oriented problem solver
Easily understand and solve technical problems
Handling complaints from parents, clients, customers, or citizens
Skilled at evaluating options and generating solutions
Strong problem-solving and analytical skills
Troubleshooting equipment or situations
Culturally sensitive and internationally traveled leader
Experienced in successful management of diverse groups of people
Proven adaptability to differing cultural and business environments
Ability to talk and conduct business in __________ languages
Teamwork/Team Player skills
Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
Thrive in a team environment and work well with others
Enjoy working as a team member as well as independently
Team leader and team player
Data Management/Office Organization Skills
Compiling data or facts
Updating information or records
Well-versed in all aspects of customer conversion and accounting
Able to lead others in high-demand situations
Coaching, guiding, or tacking
Delegating tasks or responsibilities
Evaluating performance, programs, processes, or events
Extensive experience providing project management and consulting services in _______
Group facilitating, managing group interactions
Planning, budgeting, goal setting, or scheduling
Proven leadership and organizational abilities
Strongly committed to team-building and staff development
Supervising people or processes
A genuine desire to achieve, excel and evolve
Ability to grasp new ideas and integrate them into desired results
Ability to work independently in a fast-paced environment
Able to coordinate several tasks simultaneously
Able to handle challenges, with proven history of increased productivity
Able to prioritize and operate proactively
Analyzing situations or data
Assembling equipment or data
Commended for reliability and trustworthiness
Committed to implementing quality improvement techniques
Consistent record of forging strong relationships
Constructing objects or buildings
Coordinating activities or events
Corresponding, answering, or initiating
Counseling, advising, or listening
Creating new ideas, new ways of doing things
Deciding alternatives, resources, or material
Designing products or form
Displaying ideas, products, and equipment
Editing newsletters, letters
Enjoy working with public and diverse populations
Establish genuine rapport with prospects and clients
Estimating costs, income, or physical space
Excellent common sense, judgment, and decision-making abilities
Excellent interpersonal and analytical skills
Excellent liaison and troubleshooting skills
Extensive experience in _______________
Fundraising one to one or through direct mail
Goal-oriented and results-driven
In-depth knowledge of _______________
In-depth understanding of emerging technologies and their commercial applications
Inspecting or examining physical objects, financial statements
Internship experience in related fields
Investigating private information, underlying causes, or sequence of events
Making layouts for printed media or public displays
Meeting the public
Observing physical phenomena, human behavior, or changing situations
Operating equipment, machines, or vehicles
Organized, goal oriented
Organizing people, information, or events
Organizing time or events
Proficient in using technology to enhance data and information management
Proven ability to maintain cost-effective operations
Proven ability to run successful programs on ______________
Proven history of improving operations and increasing profitability
Proven track record of success
Remains calm in stressful situations
Repairing equipment, vehicles
Results-driven professional with extensive experience in ______________
Self-motivated, hard-working individual
Self-starter, who applies individual initiative to get the job done
Selling ideas, products
Serving a product or individual
Sketching pictures, diagrams
Skilled at increasing profits and reducing costs by ______________
Skilled in negotiations and people management
Skilled staff trainer and motivator
Strong educational background
Strong interpersonal skills and positive work ethic
Strong work ethic
Successful record of leading teams
Teaching formal or informal
Top-producing sales expert with _____ years of experience in ______________
Up-to-date with changes in technology and the business implications/applications of new technologies
Well-developed skills in ______________
With broad experience in ______________
With cross-functional expertise in ______________
Work independently, successfully meeting quotas
Works efficiently under pressure
Fully committed to providing the highest possible standards of customer service and support
Team leader with a proven ability to train, supervise, motivate, and evaluate customer service representatives
People oriented; enjoy working directly with customers and the general public
Self-starter; can be depended on to complete a task under minimal supervision
Understands and appreciates the importance of a job well done
Mechanically inclined: electrical, mechanical, plumbing, and automotive
Languages: fluently reads and writes English, Spanish and Italian
Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently
Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations
Well developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills
Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting and maintaining strong interpersonal relations. Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances
Qualified in Industrial First-Aid Level II application and care
Excellent analytical skills with the ability to analyze situations accurately and effectively
Strong computer skills in Microsoft Word and SPSS for Windows
"Proven year background in sales with special emphasis on customer care. Solid track record in relationship and business management, developing and maximizing new business and marketing strategies. Excellent communication, leadership, motivational skills and can interact effectively with clients, business prospects and staff"
"An innovative marketing administrator and national events expert with proven creative and management ability in hospitality and entertainment. Able to conceptualize and launch marketing campaigns and successfully facilitate smooth running of major national events, delivering results on time and to impeccable standards. Aggressive, confident, well-spoken negotiator and solutions - evolver"
Example - (for someone changing careers):
"Expert administrator now seeking to harness twenty years' experience in recruitment, employee relations, and personnel management within a human resources capacity. Highly enthusiastic for this career change goal, and eager to proactively spearhead the long-term success of an HR department in the telecommunications industry"
Respected leader, equipped with powerful communication, coordination and analysis skills. Fully committed to providing and implementing dynamic, compelling solutions to the ongoing objectives of the charitable organization.
Works well in challenging, fast-paced, high-stress and deadline-oriented environments individually or as part of a team. Proficient in project management and digital technology as well as operational supply chains; also heavily experienced with customer and employee relationships as well as technical support. Knowledgeable in creating detailed reports, documents and presentations. Focused on consistent quality work and a desire to simplify and innovate the daily operations of corporate culture and the industries of music and technology.
Accomplished sales professional known for delivering strong revenue and profit gains in highly competitive markets, seeking a Regional Sales Manager position. Bring years of solid experience and select strengths that encompasses sales territory management and key account development. Equally effective at relationship building, program development, and team leadership.
Accomplished management professional with experience in sales/marketing leadership positions. Record of success in developing campaigns, strategies, and solutions that have generated - and -figure revenue growth. Recognized for ability to build relationships with key personnel and close large sales in heavily competitive markets. Well-versed in sales lifecycles and skilled strategist/negotiator. Exceptional trainer and mentor with skills to motivate peak individual performance from team members while driving sustained forward growth momentum.
Areas of expertise include:
Outgoing campus leader and successful fundraiser ready for the challenges of a full-time marketing position with an emphasis in market research and product planning. Biologist employing creative strategies to integrate environmental science into elementary classrooms. Success in developing parent and community partnerships for a practical application of science unit.
From India, Bangalore
You are not alone like this, there are crores who could not speak or express or put across their mind subtly when interacting with people, especially with educated lot. There are ways to improve your interpersonal interactions. Few things among them I could suggest are-
1) Strengthen your vocabulary and memorise key words, phrases and idioms, which are useful many a time and had to be used frequently;
2) Listen to English news and closely observe the way and their style, body language the presenters/anchors are showing on the screen;
3) Spend some time before the full length mirror with your choice of news paper. Read aloud some of the news columns with accurate pronunciation and punctuation/pauses. And If I'm not mistaken, use this method before attending group discussion, presentations. Practice them using appropriate materials holding them in front.
4) Stick to English only in conversation with your colleagues and even at home.
5) Try to take tuition (free classes) to school and college students which not only help the students but also improve your free flow of English speaking.
Not that these are unknown to you but I meant prompting you.
I would be happy if my suggestions would be useful to you. All the best.
From India, Bangalore