Hi seniors,

I have just joined as the Head HR for a startup which offers extended warranty programs for consumer electronics & appliances.

Its a customer service company in the electronics after sales space. They partner with retailers and service centers with the objective of improving the service that customers get post sale. In the process they also create powerful customer loyalty tools for their retail partners.

Request your help on the following :

a. Develop Reward and Recognition schemes

b. Identify competencies, prepare career growth prospects and recommend personnel actions, such as promotions, transfers as a retention technique

c. Analyze training needs to develop new training programs or modify and improve existing programs

- Plan, develop and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops

d. Organization Development initiatives such as, competency based scorecards, succession planning and talent management.

- Leadership Development Programs and career management for high potential employees

- Facilitate performance management process, review effectiveness from time to time to increase performance level. Create awareness about appraisal cycles.


From India, Mumbai
Dear Imrqur,
You have asked help on the entire gamut of HR function. What is left out now? Almost nothing. Against this background, I recommend you hiring HR consultant.
Secondly, if yours is just a start up, then why you wanted to do so many things at a time? Let HR evolve as the company evolves. At this stage, the most important thing for you is establishment of Performance Management System (PMS). If you do that then you will have PMS based recruitment, employee training, rewards, promotions, salary increase and so on. What PMS does is to lay the foundation. Therefore, concentrate on building the foundation first. Structure can be built later. If you wish to refer my earlier post on PMS, then you click the following link:
Dinesh Divekar
Management Training Consultant

From India, Bangalore
Could you pls suggest a step by step plan as to how I can implement and set up an HR function from scratch? What is it that I should focus on first and how should I go about it ?
From India, Mumbai
Dear seniors...have attached my thoughts on setting up HR function ...request your guidance and inputs on the same pls.
From India, Mumbai

Attached Files (Download Requires Membership)
File Type: docx abc.docx (20.3 KB, 61 views)

dear seniors...waiting for your reply....sincerely appreciate yuor inputs on the doc attached.
From India, Mumbai

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