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The process improvement that can be achieved can be broken down into a number of different streams.
Process efficiency and controls can be seen within the Credit Collection teams and other associated teams.
The Collection worklist ensures the correct customer is called at the right timewithin the Collection process. This will enable more customers to be called, as the volume of effort to record a customer contact is simplified into a single transaction.
Logging disputes removes manual offline processes, and reducing the time spent to log and process disputes will directly improve the cash collection process leading to more cash being received in a quicker time frame.
The new version of Credit Management provides more accurate credit data using internal and external data, reducing the potential risk for bad debts.
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From India, Chennai
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