Hi, Can someone help me understand the ideal average training days for employees in a non voice bpo, where process trainings are not included. Regards, Abhay
From India, Gurgaon
Hi Abhay,
There are no fixed standards. It varies from company to company. As per my experience the average training days for employees were (where i worked):
Level 1: Executive and Sr. Executive: 6 days/year
Level 2: TL and AM: 8 days/year
Level 3: Managers and Sr. Mgrs: 8days/year
Level 4: AVP and VP: 8 days/year
These days were deduced after a complete TNI based on competency mapping process.

From India, Delhi

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