Dear All,
I am working for an auto firm where is wish to design a training module for the sales representatives of the company.
In the training module i wish to check participants level of customer understanding i.e. psychology of customers and his role in it.
Please suggest some test.
23rd August 2012 From India, Bhubaneswar
Dear Saloni_123, Please give me a ring on 8800666770 on Friday and I’ll help you work something out. Cheers!
23rd August 2012 From India, Gurgaon
this will be of little help if u didnt call 88.....770
1.divide training part into two 1.product training 2.sales skills training
in case of product training, teach thoroughly about the product and then ask them to do a demo/explain infront of a group. group should act as devils advocate i.e they should ask difficult questions about a product.
2.sales skills training
i would suggest role play method. make a panel of people who would act as customers(psychologically)..then ask the executives to do role play of selling product to them. record it and replay it infornt of the executive so they learn their mistakes.
23rd August 2012 From India, Kochi
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