Dinesh Divekar
Business Mentor, Consultant And Trainer
Calcutta University
Hr Head With Pmi
Manish Shrimali
Regional Admin, Jharkhand In Mnc (life Insurance

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I am a non-HR personal running small business setup. I strongly believe in good & healthy HR system. It is always a dilemma to how to set KRA for staff in departments like accounts, admin etc. where nclear targets can be set for like for sales. Can anyone suggest how to KRA for such departments for annual appraisals?
It depends on the job description and job design of the individual post. Proper Description about the different post , will help you analyses the competencies required for the performance of the post, and likewise you will frame the KRA s of the individual , so that it may help in attainment of the organizational goals
Ihave posted this stuffs earlier, kindly if u can , go through my earlier posts, you will find some kpi related dictionary for diffrnt departments. actually presently i am unable to find those..but if i get time i will search for you..
Dear Mr Dev,

Admin profile depends on the size, nature & requirement of the organisation. However pls find KRA for admin (weightage can be given according to your organisation's requirement)

· Cost control :- To Ensure optimum utilisation of available resources. Keeping the actual admin expenditures within budgeted expense ratio

· Office Management – To maintain good working atmosphare in the office, ensuring that all staff follow office etiquets / discipline

· Assets Management – To enusre that all the assets are in good working conditions, regular maintainance / Executing AMCs etc.

· Printed Stationery Management –

· House Keeping & Security Management – If serivces of House keepers & Security guards are taken frm third party

· Vendor Management – Searching new vendors, tie ups, rate negotiations procurements, bill processing & paments follow ups

· Safety Management - To Ensure safety of office premises as well as employees

· Communication Facilities (mobile & fixed Line) – ensuring un interupted communication facilities (cug mobile connections, Fixed lines, PRI/Centrix/EPBEX) etc

· Compliance Management – To ensure that organisation / branches meets all local as well as central compliances according to different applicable laws.

· Roll Out: - opening / closure / shifting of offices.

· Travel Management – Booking of tickets/ cabs / hotels for the for the employees travelling for the Co.

· Event Management – Organising various event – meeting / conferences, party, picnic, annual meets etc.

With Best Regards,

Manish Shrimali

Regional Admin in MNC

to find the KRA of any position ask yourself "what is the primary purpose of this job"
the answer lies within this question only.
next comes JD,
correct term is standard position description.
check dictionary of occupational titles for layman terms
if you aim for a world class SPD then "Onet" would be a good reference point
keep dynamic KPIs..let them change over time
eg today your company may be spending 0 rs/ number of hours on employee training.. so this kpi is handy..
later on ROI would be a better one

for any factor keep minimum 3 KPIs.. one of them should be cost, 2nd- quality and so on..
then wgile benchmarking, do so against minimum 5 leading companies from 3 different geographical regions.
read APQC process classification framework or MBNQA to improve your understanding

Dear Mr Manish Shrimali,
What you have given is Job Description (JD) and not KPIs. Both the concepts are quite different. Please click here <link updated to site home> to read my reply on one of the exactly similar mistakes.
So how to design KRAs? Click here <link updated to site home> to get the example.
Dinesh V Divekar
Beware of false knowledge; it is more dangerous than ignorance.

Helpful analysis , I Appreciate the insight ! Does anyone know if my business might find a fillable DS-1031 A copy to work with ?
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