QUERIES
Hi All
I am working on the Job Description for various departments in my company.
It would be a great help for me if anyone has a Template or format which I can make use of it I also need the JD's for Accounts Department & Admin Department for various positions like
Accounts
Deputy Manager Accounts
Deputy Manager Finance
Sr.Executive - Payroll
Executive - Accounts
Admin
Executive - Admin
Admin Assistant
Hope to hear from you all soon
Regards
Gaura

23rd August 2007 From India, Madras

PARTICIPATING IN DISCUSSION:
Gaura2000
Director - Human Resources
John Chiang
Consultant
Sh_0411
Hr Managre
Aartianand
Hr Manager

Hi, Gaura,

Job Title: Accountant

Department:

Reports To:

FLSA Status:

Prepared By:

Prepared Date:

Approved By:

Approved Date:

Comments

Summary Applies principles of accounting to analyze financial information and prepare financial reports by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Compiles and analyzes financial information to prepare entries to accounts, such as general ledger accounts, documenting business transactions.

Distributes expenditures, encumbrances, receipts, and receivables according to schedules.

Performs statistical analyses to determine trends, estimates, and significant changes, and writes narrative reports explaining findings.

Analyzes financial information detailing assets, liabilities, and capital, and prepares balance sheet, profit and loss statement, and other reports to summarize and interpret current and projected company financial position for other managers.

Audits contracts, orders, and vouchers, and prepares reports to substantiate individual transactions prior to settlement.

Determines proper handling of financial transactions and approves transactions within designated limits.

Monitors compliance with generally accepted accounting principles and company procedures.

Reviews, investigates, and corrects errors and inconsistencies in financial entries, documents, and reports.

Installs, modifies, documents, and coordinates implementation of accounting systems and accounting control procedures.

Devises and implements system for general accounting.

Makes recommendations regarding the accounting of reserves, assets, and expenditures.

Conducts studies and submits recommendations for improving the organization's accounting operation.

Collects appropriate data and prepares federal, state, and local reports and tax returns.

Supervisory Responsibilities

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Language Skills

Reasoning Ability

Computer Skills

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Job Title: Deputy Manager Accounts

Department:

Reports To:

FLSA Status:

Prepared By:

Prepared Date:

Approved By:

Approved Date:

Comments

Summary Supervises and coordinates activities of workers engaged in calculating, posting, and verifying duties to obtain and record financial data for use in maintaining accounting and statistical records by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Compiles composite reports from individual reports of subordinates required by management or government agencies.

Supervises and participates in preparing and auditing materials requiring analyses of supporting documents and insures that all entries are entered into the system properly.

Identifies and resolves problems and inconsistencies, determining appropriate corrective procedures.

Communicates and coordinates accounting policies, practices, and procedures with department and company managers and officials, vendors, reporting agencies, clients, customers, and the public.

Determines work procedures, prepares work schedules, and expedites workflow.

Issues written and oral instructions.

Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

Studies and standardizes procedures to improve efficiency of subordinates.

Maintains harmony among workers and resolves grievances.

Adjusts errors and complaints.

Performs Accounting Clerk and Bookkeeper duties

Deputy Manager Accounts Responsibilities

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Language Skills

Reasoning Ability

Computer Skills

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Deputy Manager Finance

Department:

Reports To:

FLSA Status:

Prepared By:

Prepared Date:

Approved By:

Approved Date:

Comments

Summary Plans and directs accounting activities within a finance department or division of an organization by performing the following duties, personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Assists in the development and implementation of goals, policies, priorities, and procedures relating to financial management, budget, accounting, and/or payroll.

Supervises and participates in the preparation of various financial statements and reports.

Directs the installation and maintenance of accounting records to show receipts and expenditures.

Directs the maintenance of general and subsidiary ledgers, accounts receivable, revenue distribution, depreciation, cost, property, and operating expenses, and insurance records.

Directs and participates in cost analyses and rate studies.

Prepares statements and reports of estimated future costs and revenues.

Directs internal audits involving review of accounting and administrative controls.

Establishes system controls for new financial systems and develops procedures to improve existing systems.

Coordinates preparation of external audit materials and external financial reporting.

Reviews financial statements with management personnel.

Directs the installation and maintenance of new accounting, timekeeping, payroll, inventory, property, and other related procedures and controls.

Deputy Manager Finance Responsibilities

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Language Skills

Reasoning Ability

Computer Skills

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Sr. Executive - Payroll

Department:

Reports To:

FLSA Status:

Prepared By:

Prepared Date:

Approved By:

Approved Date:

Comments

Summary Supervises and coordinates activities of workers engaged in recording hours of work, processing time records, compiling payroll statistics, maintaining payroll control records, and calculating payrolls by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Reviews, or directs review of, personnel records to determine names, rates of pay, and occupations of newly hired workers, and changes in wage rates and occupations of employees on payroll.

Records, or directs recording of, new or changed pay rates in payroll register or computer files.

Directs computation of pay according to company policy.

Directs compilation and preparation of other payroll data such as pension, insurance, and credit union payments.

Reviews and approves payroll deductions.

Interprets company policies and government regulations affecting payroll procedures.

Directs preparation of government reports.

Reviews payroll to ensure accuracy.

Determines work procedures, prepares work schedules, and expedites workflow.

Issues written and oral instructions.

Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

Studies and standardizes procedures to improve efficiency of subordinates.

Maintains harmony among workers and resolves grievances.

Adjusts errors and complaints.

Supervisory Responsibilities

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Language Skills

Reasoning Ability

Computer Skills

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Executive - Account

Department:

Reports To:

FLSA Status:

Prepared By:

Prepared Date:

Approved By:

Approved Date:

Comments

Summary Plans and directs accounting activities within a finance department or division of an organization by performing the following duties, personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Assists in the development and implementation of goals, policies, priorities, and procedures relating to financial management, budget, accounting, and/or payroll.

Supervises and participates in the preparation of various financial statements and reports.

Directs the installation and maintenance of accounting records to show receipts and expenditures.

Directs the maintenance of general and subsidiary ledgers, accounts receivable, revenue distribution, depreciation, cost, property, and operating expenses, and insurance records.

Directs and participates in cost analyses and rate studies.

Prepares statements and reports of estimated future costs and revenues.

Directs internal audits involving review of accounting and administrative controls.

Establishes system controls for new financial systems and develops procedures to improve existing systems.

Coordinates preparation of external audit materials and external financial reporting.

Reviews financial statements with management personnel.

Directs the installation and maintenance of new accounting, timekeeping, payroll, inventory, property, and other related procedures and controls.

Supervisory Responsibilities

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Language Skills

Reasoning Ability

Computer Skills

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Administrative Clerk

Department:

Reports To:

FLSA Status:

Prepared By:

Prepared Date:

Approved By:

Approved Date:

Comments

Summary Compiles and maintains records of business transactions and office activities of establishment by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Copies data and compiles records and reports.

Tabulates and posts data in record books.

Computes wages, taxes, premiums, commissions, and payments.

Records orders for merchandise or service.

Gives information to and interviews customers, claimants, employees, and sales personnel.

Receives, counts, and pays out cash.

Prepares, issues, and sends out receipts, bills, policies, invoices, statements, and checks.

Prepares stock inventory.

Adjusts complaints.

Operates computer terminal to input and retrieve data.

Operates office machines such as typewriter, adding, calculating, and duplicating machines.

Opens and routes incoming mail, answers correspondence, and prepares outgoing mail.

Greets and assists visitors.

Prepares payroll.

Keeps books.

Purchases supplies.

Supervisory Responsibilities

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Language Skills

Reasoning Ability

Computer Skills

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Executive Admin

Department:

Reports To:

FLSA Status:

Prepared By:

Prepared Date:

Approved By:

Approved Date:

Comments

Summary Aids executive in staff capacity by analyzing and coordinating office services such as personnel, budget preparation and control, fiscal affairs, equipment utilization, records control, and special management studies by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Studies management methods in order to improve the effectiveness and efficiency of workflow and reporting procedures.

Reviews and analyzes budget reports, and prepares and develops budget modifications and recommendations.

Identifies administrative needs and develops appropriate solutions or recommendations.

Conducts research and analytical studies, preparing reports that include cost analyses, comparative financial data, and informational data to support findings.

Conducts cost/benefit analyses and evaluations of programs, staffing, and equipment utilization.

Analyzes procedures and workflow of a division or program, and recommends improvements in such areas as purchasing, accounting, budget development, and administration.

Studies methods of improving work measurements or performance standards.

Coordinates collection and preparation of operating reports such as time and attendance records, terminations, new hires, transfers, budget expenditures, and statistical records of performance data.

Issues and interprets operating policies. Reviews and answers correspondence.

Directs services such as computer and office equipment maintenance and repair, supplies, mail, and files.

Designs, implements, and monitors management data storage and retrieval system.

Interprets and applies laws, rules, and regulations applicable to the organization.

Supervisory Responsibilities

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Language Skills

Reasoning Ability

Computer Skills

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Administrative Assist

Department:

Reports To:

FLSA Status:

Prepared By:

Prepared Date:

Approved By:

Approved Date:

Comments

Summary Keeps official corporation records and executes administrative policies determined by or in conjunction with other officials by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Manages supervisor's calendar and independently schedules appointments.

Screens incoming calls and correspondence and responds independently when possible.

Prepares memorandums outlining and explaining administrative procedures and policies to supervisory workers, and monitors compliance.

Arranges programs, events, or conferences by arranging for facilities and caterer, issuing information or invitations, coordinating speakers, and controlling event budget.

Directs preparation of records such as agenda, notices, minutes, and resolutions for corporate meetings.

Monitors and directs recording of company stock issues and transfers.

Acts as custodian of corporate documents and records.

Directs preparation and filing of corporate legal documents with government agencies to conform with statutes.

Takes and transcribes dictation, and composes and prepares confidential correspondence, reports, and other complex documents.

Creates and maintains database and spreadsheet files.

Arranges complex and detailed travel plans and itineraries, compiles documents for travel-related meetings, and accompanies supervisor when requested.

Supervisory Responsibilities

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Language Skills

Reasoning Ability

Computer Skills

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

B. regards,

John
23rd August 2007 From China, Shanghai
Dear John Thanks alot it was indeed kind of you to send me the JD so quickly I have just one doubts what does FLSA Status means ? Please Clarify Regards Gaura
23rd August 2007 From India, Madras
It stands for Fair Labor Standards Act. In USA, they caleld Federal Labor Standards Act. Hope this help. Rgds, John
23rd August 2007 From China, Shanghai
Dear John
By any chance do you have any JD for the below appended positions ?
Business Development Manager
Senior Business Development Executive
Business Development Executive
Marketing Executive
Executive Marketing Co-ordinator
Awaiting your reply at the earliest.
Thanks in Advance
Regards
Harikrishna Gaura
24th August 2007 From India, Madras
Business Development Manager

Job Title: (Multimedia) Business Development ManagerDepartment:

Reports To:

FLSA Status:

Prepared By:

Prepared Date:

Approved By:

Approved Date:

Summary Builds partnerships and business relationships with other content providers in order to acquire content for multimedia titles or online products by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Develops strategies for establishing partnerships with other multimedia content providers and for acquiring media for specific products.

Develops and validates viable business models for business partnerships and acquisitions.

Seeks out and researches prospective projects through phone calls, travel, attending conferences, and utilizing the Internet.

Works closely with internal departments, such as marketing and engineering, and external partners and allies in the development and implementation of strategies, plans, and business models.

Creates financial projections for growth and profitability of future titles and series acquisitions.

Estimates demand for proposed projects based on market research and consumer trends.

Works to ensure requirements are defined and met according to plan.

Provides support to upper management in deal negotiations, contract development, due diligence, and other business development or alliance development projects.

Provides guidance and support to junior business development staff.

Ensures that products are on time and within budget.

Works with marketing to plan marketing and promotion, including advertising, review media, specials sales, and subsidiary rights.

Supervisory Responsibilities

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Language Skills

Mathematical Skills

Reasoning Ability

Computer Skills

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Senior Business Development Executive

(Omit)

Business Development Executive

(Omit)

Marketing Executive

Job Title: Marketing Executive

Department:

Reports To:

FLSA Status:

Prepared By:

Prepared Date:

Approved By:

Approved Date:

Summary Plans and directs marketing of organization's products and services by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Establishes strategic marketing plans to achieve corporate objectives for products and services.

Develops and executes comprehensive marketing plans and programs, both short and long range, to support sales and revenue objectives of organization.

Researches, analyzes, and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity.

Develops and manages marketing operating budget.

Plans and oversees advertising and promotion activities including print, online, electronic media, and direct mail.

Evaluates and recommends distribution channel development programs.

Determines agencies and suppliers of record, and negotiates contract terms and conditions for major services.

Serves as liaison with outside agencies on ongoing promotional campaigns.

Oversees development and production of promotional and collateral materials.

Develops and recommends product positioning, packaging, and pricing strategy to produce the highest possible long-term market share.

Achieves satisfactory profit/loss ratio and market share in relation to preset standards and industry and economic trends.

Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.

Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions.

Monitors competitive products and marketing activities.

Oversees development and maintenance of customer database.

Establishes and maintains relationships with industry influencers, key community, and strategic partners.

Resolves conflicts and facilitates changes in structure of marketing group to ensure objective fulfillment and swift response to marketing problems and opportunities.

Conducts marketing surveys on current and new product concepts, and provides feedback for future product development.

Guides preparation of marketing activity reports and presents to executive management.

Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.

Supervisory Responsibilities

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Language Skills

Mathematical Skills

Reasoning Ability

Computer Skills

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Executive Marketing Co-coordinator

Job Title: Executive Marketing Coordinator

Department:

Reports To:

FLSA Status:

Prepared By:

Prepared Date:

Approved By:

Approved Date:

Summary Coordinates projects and activities for marketing products or services by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Coordinates the creation and production of sales, marketing, and packaging materials.

Coordinates advertising schedules and placement.

Reviews specification sheets, obtains and prepares bids, and acts as liaison with vendors in such areas as delivering marketing material, scheduling proofs, and meetings.

Maintains customer database and generates internal database information, such as lists and counts for direct marketing projects.

Compiles and produces sales and marketing reports.

Tracks, collates, and maintains inventory of marketing materials.

Maintains inventory of photo work, artwork, and film, and maintains marketing literature, archive files, and sample files.

Coordinates trade show exhibits, promotions, packaging, shipping, and staff travel plans, and travels to and participates in trade shows when necessary.

Helps prepare for involvement in community organizations and events.

Supervisory Responsibilities

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Language Skills

Mathematical Skills

Reasoning Ability

Computer Skills

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
25th August 2007 From China, Shanghai
Job Title: Administrative Team

Department:

Reports To:

FLSA Status:

Prepared By:

Prepared Date:

Approved By:

Approved Date:



Summary Aids executive in staff capacity by analyzing and coordinating office services such as personnel, budget preparation and control, fiscal affairs, equipment utilization, records control, and special management studies by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Studies management methods in order to improve the effectiveness and efficiency of workfellow and reporting procedures.

Reviews and analyzes budget reports, and prepares and develops budget modifications and recommendations.

Identifies administrative needs and develops appropriate solutions or recommendations.

Conducts research and analytical studies, preparing reports that include cost analyses, comparative financial data, and informational data to support findings.

Conducts cost/benefit analyses and evaluations of programs, staffing, and equipment utilization.

Analyzes procedures and workfellow of a division or program, and recommends improvements in such areas as purchasing, accounting, budget development, and administration.

Studies methods of improving work measurements or performance standards.

Coordinates collection and preparation of operating reports such as time and attendance records, terminations, new hires, transfers, budget expenditures, and statistical records of performance data.

Issues and interprets operating policies. Reviews and answers correspondence.

Directs services such as computer and office equipment maintenance and repair, supplies, mail, and files.

Designs, implements, and monitors management data storage and retrieval system.

Interprets and applies laws, rules, and regulations applicable to the organization.

Supervisory Responsibilities

Manages five subordinate supervisors who supervise a total of three employees in the Sales, Accounting, Marketing and Operpations. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue ; Conserves organizational resources.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Human Resource systems; Internet software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software.

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include peripheral vision and depth perception.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually very quiet.
30th August 2007 From China, Shanghai
Hi All Require help in making Roles n Responsibilities for following Technical Manager - Corporate Training Sr. Corporate Trainer Corporate Trainer Trainee Please help me in this regards Samudyata
31st August 2007 From India, Bangalore
Hi John, Can you pleae help me with the JD of a HR Executive and payroll exec. Warm Regards, Aarti
6th December 2007 From India, Pune
In addition, i am working for a courier company and need to define the roles of my team members.We have more of the contracted staff so one person has to be made responsible for co-ordination with vendorr.
Just wanted a sample for the same.
My id:ananaarti@gmail.com
Warm Regards,
Aarti
6th December 2007 From India, Pune
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