Hr Head With Pmi
Learning & Teaching Fellow (retired)
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Hi All,
I am trying to implement TQM / Six Sigma Methodology in an education institution.
Iíve aimed at academic achievement as my first project. I would like to get ideas from the members on what are the areas that could be targeted in such a setup and how to handle the repulsive behavior from the lecturers.
I am beginning with the aim of understand the delivery model of the lecturers. And then going to the students in order to understand their requirement.
Ideas are welcome .

17th November 2011 From India, Madras
One of the skeptical views of the lecturersis that they know what the problem is and according to them it cant be rectified , they are blaming the student community.
Now my idea is straeamline the delivery system. If there are any HR associated with educational sector, in the forum can you pelase share the model used for selection of staffs and if there are anny principle that is used for delivering education to the students.
17th November 2011 From India, Madras
Types and level of courses run are B.Sc ( microbiology, Visual communication, Electronics science etc ) M.Sc IT etc ..
2. I am an alumini of the same college passed out in the year 2007 . I dont have much influence, however college management, ceo and vice principal are in favour and are open to change, which i think is good for me . Moreover college is currently in the process of acquiring NAAC accrediation process .
3. As of now i don't know anything about learning theories . However i am constantly looking for sources over the internet.
Thanks Simhan for providing me with the above articles . I shall read them tonight and get back to you .
17th November 2011 From India, Madras
My friend and I have been trained on six sigma lately in of the govermental organization here in India, after which we decided to take a project in the college from where we graduated. We are basically getting involved in this exercise so that we can deelop our management skills .
Most of our experiements are from books or google .
I do agree that most of the lecturers in higher educational insistution are not trained formally. they either complete their Masters course or M.Phil and then they continue teaching .
18th November 2011 From India, Madras
Hi Simhan
I am not able to access the full documents from site , If you have access to those documents could you please mail me the pdf copy or word file of that document .
It would help me a lot .

18th November 2011 From India, Madras
Please write to the authors. Though I can access the document as The Book Reviewer for the TQM Journal, and as an ex-Regional Advisor (India) for the Emerald Group Publishing, I am not allowed to distribute copies of the same.
May I also know as to where the institution in question is based and how large it is.
Have a nice day.
18th November 2011 From United Kingdom
okay I shall do so .
The college is based in Chennai, Tamilnadu . Has about 1000 - 1200 (Co-ed) Students studying from various parts of india and about 2 -3 % from africa and Bhutan, Nepal etc .
From your experience as an educational proffesional , what do you think i should target primarily for achieving success of the project.
18th November 2011 From India, Madras
From the exchanges that we have had here, I presume that this is a project you are undertaking to obtain certification of SS training (Like Green Belt and Black Belt) that you have undergone. If so, I would suggest that you try and concentrate on Administration or the Library units where it is easy to obtain quantitative data and draw process charts, etc. Please see and

Academics would be very reluctant to work with non-academics, especially if they do not have any knowledge of learning theories. As an academic, I have worked with fellow lecturers in conducting Gap Analysis (Similar to LibQual used in the article cited above, etc., without any problem. However, I have had no co-operation from academics in India whom I did not know. If the management is keen in obtaining NAAC accreditation then they may be able to influence academics to work with you.

I am still not clear about the objectives of your exercises and how many alumni will be working on this project, etc.

Have a nice day.
18th November 2011 From United Kingdom
Yes Simhan , WE are trying t oget ourselves certified in SS rather to gain knowledge by applying SS. Which indirectly would help us to rise high in the career path. As of now the team is of just two people my friend and I .

The management is very helpful and they want us to drive SS . Its only few of the well learned lecturers whi are actually P.hd's showing little non-cooperation when pusing for data such as past years results .

At this point i would also like to tell you that both of us are employed in reputed IT industry and we are doing this project as a part time project. and we spent a day or two discussing this and spending some time at college.

Our primary objective :-

1. To find out current passing percentage year by year of the students for the last 5 years .

2. Finding ways to improve the passsing percentage to a significant extend , say for example from 65% to 68 - 70 % .

Our second project is on improving college placements .

Now we are in a situation to identify the CTQ's that are realy critical for imroving learning and hence getting good passing percentage of students.

Next semester is about start in december and we are planning to begin with identifying the planning model that is in place with the college that a lecturer uses to begin the semester.
19th November 2011 From India, Madras
I wonder why you did not do a project in your own company!! Unless it's an autonomus institution, the lecturers may not have the record of the pass rate for the past years. As I worked in a University and set my own papers, and marked my students' work, I kept records of the past results. However, the institution may be able to give you that if they keep records. Unlike in the industry (I have worked in both manufacturing and service industries), in academia there are various factors that determine the results (For example, the differences in the intake; setting of exam papers; change of lecturers mid course, etc). Hence, it will not be possible to identify the cause of either decline in the pass rate or an improvement in the pass rate. That's why, I suggested that you take up exercises which have less variables that affect the performance.
Have a nice day
19th November 2011 From United Kingdom
The place where work, i dont have much influence neither are they ready to support as they have a separate team for it .
Somehow i managed to gather data as they are maininting the records in papers and for few years in computerized form.
since I've studied there for 5 years, i know that changing of teachers is not a problem as they continue for atleast an years and things are stabilized w.r.t manpower . It's other variables that I've to focus on .
19th November 2011 From India, Madras
Would you be able to give us an idea about what could be measureable areas for teachers and students as per your expereince .
19th November 2011 From India, Madras
If you tell me what all statistical methods and tests you have to use and display your capabilities, I can give you some idea. Please see Six Sigma Green Belt Certification Body of Knowledge - ASQ
19th November 2011 From United Kingdom
Dear Sundeep Kumar,
What have you done so far? May be I have asked this question before; where are you based?
Have a nice day
Leaning and Teaching Fellow (Retd)
The University of Bolton, UK
Chief Advisor, Promentor-consulting

17th January 2012 From United Kingdom
I’ve collected last five years university marks and currently i’m in the process of understanding the college’s teaching model . I am based in Chennai,TamilNadu India.
17th January 2012 From India, Madras
Dear Sundeep Kumar Thank you for the info. Please see the attached presentation and see if it is of any help. Simhan
17th January 2012 From United Kingdom

Attached Files
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File Type: ppt Improving Learning through creative Assessment...ICFAI.ppt (236.0 KB, 126 views)
File Type: ppt Learning in Higher Education & Beyond Sept 2003.ppt (277.5 KB, 104 views)

am a certified six sigma champion & CIQA- QMS 9001/ EMS 14001/ OHSAS 18001/ 27001 etc..
understand your own limitations first eg there are certain areas which come in the domain of UGC and other regulatory bodies, dont try to intervene there.
you cannot implement your suggestions there.
next comes what to do ?
the solution is in six sigma itself "voice of customer"
understand what are most important things which are lacking from a student perspective
spend your time on things which are critical to the organisation and where you may be given a free hand in implementing also.
another alternative, if u r doing this as a part of your green belt projects, pick a services or manufacturing company instead of the college.
it will stand you in better stead when you switch jobs later.
give me a brief on the projects which you have identified, i will help in identifying n implemnting the same.
17th January 2012 From India, Delhi
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