Legal Analyst, Hrm
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What are the techniques to conduct a workload analysis? to determine that the current strength of staff is adequate, surplus or insufficient.
From Pakistan, Karachi
Your question about Workload Analysis (WLA) is like "How long is a piece of string?" or "How do I go to Delhi and how far is it?".
As you have not given the context one can only give a link to Google, where you will find more links such as Workload analysis: first stage of the rostering process <link updated to site home> ( Search On Cite | Search On Google ) Also, which has good templates for using with WLA.
The Google link is Google
Have a nice day.

From United Kingdom
Dear Mobeen,

Workload analysis is not a simple process or even a single day's process unless proper industrial engineering or work study techniques are employed over a period of time to arrive at appropriate time factor for each job/activity of a worker, as a prelude to workload analysis.

These techniques are:

1) Activity Analysis for each activity of all individual workers for several days (a complex job):

2) Creation of a job list (a very simple process);

3) Preparation of job description sheet with each fragmented step of activity for each job type listed in the job list (somewhat complex job);

4) Time test for measurable jobs to be conducted on selected population of workers at various places for time taken by each worker for each individual step of every job segment out of the job description sheet (The most complex part);

5) Work measurement (quantification) of total No. of different jobs entrusted to each workers with time intervals, i.e., daily, weekly, monthly, yearly, or casually;

6) Analytical estimation of time for jobs that cannot be time tested easily and arriving at a workable standard time for such jobs (a tough job);

7) Arriving at the average time taken by each individual time test performer for each step of job and job as a whole separately to arrive at some measurable time factor for each job;

8 ) Working out some sufficient coefficient for the unforeseen items of work and events, like interruptions, distrubances, inward calls, visitors, personal attendance on call by superiors, attending to call of nature, attending to queries from internal audit, statutory audit, tax audit, vigilance inquiries, and so on;
and finally--

9) Application of time factors as arrived at against ites 6, 7, and 8 above.

In other words, the activity of workload analysis initially may need all the aforesaid acts, which may take even more than a year when you would be able to include annual events to arrive at time factor for such items. For example in banking/financial institutions six-monthly or annual interest calculation, checking & verification can be a major event, which cannot be overlooked. Fraud investigations, internal audit, etc. may also take a major chunk of time. However, once the work standards and norms are fixed, there would not be much botheration in making workload analysis on annual basis.

SO BETTER TAKE THE HELP OF A TEAM OF QUALIFIED WORKSTUDY PROFESSIONALS. You can also remember to contact our organization [[email protected]], if you feel our services could benefit your organization in any way.

From India, Delhi
Process Modeling is the most common method. What PSD has listed out are parts of the process modeling exercise.
A word of caution: It is not something you should normally handle internally. The methods require knowledge of highly specialized faculties that are often absent in most organizations. Moreover, there is a lot of political decision-making involved when internal folks handle it.
We do this in a professional capacity.

From United States, Daphne
Mr. P. S. Dhingra has nicely explained the process of Work Load Study.
There are experienced Industrial Engineers & experts available whoes help can be sought of.
In case you need any further help, please communicate.
Best Luck.

From India, Mumbai
Dear Gurjar,
It would be nice of you if you can jot down the process of workload assessment and analysis without fixing itemised standards of work of employees and the organization, as a whole. This would definitely help not only me, but also the members of this community as a whole, to enhance their knowledge.

From India, Delhi
Dear all
Can you explain the methods/norms of doing workload analysis/ workforce planning for people working in service departments like supply chain, marketing, Quality and Research &Development in engineering industry.

From India, Madras
Dear, please see the comments of Mr. Dhingra I think they are applicable to any function or department. Regards Mobeen
From Pakistan, Karachi
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