Installs and supports both hardware and software components for user group.
Performs preventive maintenance, test and repair of equipment.
Evaluates system configuration and software to ensure effective use of hardware resources.
Addresses and resolves hardware, software and customer issues.
Engages users to determine their potential future business requirements.
Provides positive customer experience with each customer interaction.
Responsible for installation and maintenance of less complex hardware/software systems and supporting smaller user groups.
Provides ongoing support of the standard hardware/software needs of the company.
Provides basic one-on-one training to user community.
Impact is on a defined area, function or process.
Responsible for single application or part of an application
May develop new techniques and procedures.
Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations.
Recommends and assists in the implementation of changes to policies / procedures as appropriate.
Graduation a Must
Service Desk Experience required
2-4 years of relevant experience
Knowledge of a wide range of policies and procedures for the work area.
Integrates knowledge and experience as a skilled specialist.
Possesses broad knowledge of related processes, disciplines and/or technologies and their interdependencies.
Possesses deep technical knowledge in area of specialization.
Applies advanced principles,theories, concepts, and technologies as well as knowledge of related disciplines to solve problems and deliver solutions.
Develops solutions to complex technical problems, which may impact multiple work areas.
Probes beyond the stated situation to identify underlying issues and consider possible alternatives.
Recognizes and acts on inconsistencies in data.
Able to accurately and effectively communicate subject-matter specific and/or technical topics to an audience unfamiliar with the nuances of the discipline
Applies communication skills to interpret technical information or to provide technical advice/guidance.