Ladies and Gentlemen, Hope this year has announced itself with a lot of grace and confidence for all of us! I have customer service training coming up soon. Does anyone have any interesting case scenarios, studies, or games that I can incorporate? I would be immensely grateful. Thanks in advance.
From Mauritius
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1From Mauritius
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Quintessential Case Studies for Customer Service
Here are a few quintessential case studies for customer service:
- [Starbucks Case Analysis](http://www.slideshare.net/Spartanski/starbucks-case-analysis)
- [Customer Service Case Studies](http://whatis.bitpipe.com/rlist/term/Customer-Service.html)
Regards
From India, Mumbai
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Here are a few quintessential case studies for customer service:
- [Starbucks Case Analysis](http://www.slideshare.net/Spartanski/starbucks-case-analysis)
- [Customer Service Case Studies](http://whatis.bitpipe.com/rlist/term/Customer-Service.html)
Regards
From India, Mumbai
Acknowledge(0)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
Training for Customer Service & Team Building.ppt
ISTD Training methodology I - Case Studies or Situations.doc