Ramesh Rajagopal
Sr. Manager-business Excellence
Tapash Dey


A 3D model of TQM, having People, Product and Process as the 3 axis.

For Implementing TQM, all the 3 parameters should be improved.

1. People: Satisfaction of both Internal and External customer.

2. Product: Conforming to the requirements specified.

3. Process: Continuous Improvement of all the operations and activities is at the heart of TQM.


is the Japanese concept for House Keeping.

1.) Sort (Seiri)

2.) Straighten (Seiton)

3.) Shine (Seiso)

4.) Standardize (Seiketsu)

5.) Sustain (Shitsuke)


This standard defines the procedure of “5Z Accreditation” which is the scheme to promote, evaluate, maintain and improve process control using the Genba Kanri principles.

“5Z” is a general term for the following five actions ending with “ZU”…meaning “Don’t” in Japanese.

-UKETORAZU (Don’t accept defects)

-TSUKURAZU (Don’t make defects)

-BARATSUKASAZU (Don’t create variation)

-KURIKAESAZU (Don’t repeat mistakes)

-NAGASAZU (Don’t supply defects)

6 Ms

The traditional 6Ms are:

* Machines

* Methods

* Materials

* Measurements

* Mother Nature (Environment)

* Manpower (People)


Your project planning should answer following question:

WHAT : What will you make/do this?

WHY : Why will you make/do this?

WHERE : Where will you make/do this?

WHO : Who will make/do this?

WHEN : When will you start/stop this (time scheduling)?

WHICH : Which will you make/do this (process, tooling, material sources etc…)?

7 QC Tools


Cause and Effect Diagram

Check Sheets

Pareto Diagrams


Control Charts

Scatter Diagrams

These are 7 QC tools also known as ISHIKAWAS 7QC tools which revolutionized the Japan & the World in Sixties & Seventies

These tools make wonders by leading u to "WORLD CLASS"


From India, Pune
Request to all Cite HR members,
Being a TQM professional for past 16 years, in my experience each and every employee should know and practice these tools and I will guarentee you 50 % of your day to day problems , firefighting and HR issues will reduce if you practice this with real spirit. It is great if you add these tools in your new employee induction program.
Dear Chandrashekar - Thanks for sharing this golden information.
Regards - Ramesh

From Singapore, Singapore
Hi Ramesh, I am new to this forum. I want to know TQM stands for what and what is its role in HR? Rgds, Rajni Singh

Dear Rajni,
TQM means Total Quality Management. To make it simple for understanding I define TQM as follows,
- TQM is a strategy or Means used to achieve Business Excellence
- TQM focuses on improvement of Process quality - in TQM language HRM is a Process
- TQM helped many Japanese companies to become successful.
Please go to www.deming.org where you will get formal definition and explanations for TQM. Deming award is the one given to companies which excel in TQM. At present only 8 or 9 companies in India achieved this award.
TQM brings cultural changes in the organisation. That is why it is closely related to HR. In other words we cannot separate HR & TQM. You can solve many HR issues using TQM approach.
Thanks for your interest. Please note - There are very few HR professionals who practice TQM, if you adopt this, there is no doubt that yourself & your organization will be ahead of all others.

From Singapore, Singapore
Dear chandrasekhar and ramesh
grateful to u for your insertions on tqm
a) 3p model
b) 5 Z
5Z we can take care of thru lean mfg concept and 6 sigma
what about 3p model
do u hv any sop or policy in terms of systems and processes
a) implement process and systems and map internal & external customer satisfaction
b) product confirmity to specification
c) building various processes & systems
pls reply to

From India, Mumbai
Dear Tapas,
We cannot address only few systems & processes in isolation. Few SOPs will not help. That is why ISO 9000 systems came in to existance. Unfortunately many organisations think ISO 9000 is just a documentation process & not add any value to their business. In my view ISO 9000 systems and 5S are foundation for TQM and Business Excellence. You can call it Lean or TQM or Sixsigma or TPM , you need a strong foundation of systems to sustain the improvements gained.

From Singapore, Singapore
I need further details on the above tools Please mail me or post any website for the above tool Regards. Sathish

This discussion thread is closed. If you want to continue this discussion or have a follow up question, please post it on the network.
Add the url of this thread if you want to cite this discussion.

About Us Advertise Contact Us
Privacy Policy Disclaimer Terms Of Service

All rights reserved @ 2021 Cite.Co™