3P
A 3D model of TQM, having People, Product and Process as the 3 axis.
For Implementing TQM, all the 3 parameters should be improved.
1. People: Satisfaction of both Internal and External customer.
2. Product: Conforming to the requirements specified.
3. Process: Continuous Improvement of all the operations and activities is at the heart of TQM.
5S
is the Japanese concept for House Keeping.
1.) Sort (Seiri)
2.) Straighten (Seiton)
3.) Shine (Seiso)
4.) Standardize (Seiketsu)
5.) Sustain (Shitsuke)
5Z
This standard defines the procedure of “5Z Accreditation” which is the scheme to promote, evaluate, maintain and improve process control using the Genba Kanri principles.
“5Z” is a general term for the following five actions ending with “ZU”…meaning “Don't” in Japanese.
-UKETORAZU (Don't accept defects)
-TSUKURAZU (Don't make defects)
-BARATSUKASAZU (Don't create variation)
-KURIKAESAZU (Don't repeat mistakes)
-NAGASAZU (Don't supply defects)
6 Ms
The traditional 6Ms are:
* Machines
* Methods
* Materials
* Measurements
* Mother Nature (Environment)
* Manpower (People)
6W
Your project planning should answer following question:
WHAT : What will you make/do this?
WHY : Why will you make/do this?
WHERE : Where will you make/do this?
WHO : Who will make/do this?
WHEN : When will you start/stop this (time scheduling)?
WHICH : Which will you make/do this (process, tooling, material sources etc…)?
7 QC Tools
Histograms
Cause and Effect Diagram
Check Sheets
Pareto Diagrams
Graphs
Control Charts
Scatter Diagrams
These are 7 QC tools also known as ISHIKAWAS 7QC tools which revolutionized the Japan & the World in Sixties & Seventies
These tools make wonders by leading u to "WORLD CLASS"
Chandrasekar
From India, Pune
Acknowledge(0)
Amend(0)
7A 3D model of TQM, having People, Product and Process as the 3 axis.
For Implementing TQM, all the 3 parameters should be improved.
1. People: Satisfaction of both Internal and External customer.
2. Product: Conforming to the requirements specified.
3. Process: Continuous Improvement of all the operations and activities is at the heart of TQM.
5S
is the Japanese concept for House Keeping.
1.) Sort (Seiri)
2.) Straighten (Seiton)
3.) Shine (Seiso)
4.) Standardize (Seiketsu)
5.) Sustain (Shitsuke)
5Z
This standard defines the procedure of “5Z Accreditation” which is the scheme to promote, evaluate, maintain and improve process control using the Genba Kanri principles.
“5Z” is a general term for the following five actions ending with “ZU”…meaning “Don't” in Japanese.
-UKETORAZU (Don't accept defects)
-TSUKURAZU (Don't make defects)
-BARATSUKASAZU (Don't create variation)
-KURIKAESAZU (Don't repeat mistakes)
-NAGASAZU (Don't supply defects)
6 Ms
The traditional 6Ms are:
* Machines
* Methods
* Materials
* Measurements
* Mother Nature (Environment)
* Manpower (People)
6W
Your project planning should answer following question:
WHAT : What will you make/do this?
WHY : Why will you make/do this?
WHERE : Where will you make/do this?
WHO : Who will make/do this?
WHEN : When will you start/stop this (time scheduling)?
WHICH : Which will you make/do this (process, tooling, material sources etc…)?
7 QC Tools
Histograms
Cause and Effect Diagram
Check Sheets
Pareto Diagrams
Graphs
Control Charts
Scatter Diagrams
These are 7 QC tools also known as ISHIKAWAS 7QC tools which revolutionized the Japan & the World in Sixties & Seventies
These tools make wonders by leading u to "WORLD CLASS"
Chandrasekar
From India, Pune
Acknowledge(0)Amend(0)
Request to all Cite HR members,
Being a TQM professional for the past 16 years, in my experience, each and every employee should know and practice these tools. I will guarantee you that 50% of your day-to-day problems, firefighting, and HR issues will reduce if you practice this with real spirit. It is great if you add these tools to your new employee induction program.
Dear Chandrashekar - Thanks for sharing this golden information.
Regards - Ramesh
From Singapore, Singapore
Acknowledge(0)Amend(0)
Being a TQM professional for the past 16 years, in my experience, each and every employee should know and practice these tools. I will guarantee you that 50% of your day-to-day problems, firefighting, and HR issues will reduce if you practice this with real spirit. It is great if you add these tools to your new employee induction program.
Dear Chandrashekar - Thanks for sharing this golden information.
Regards - Ramesh
From Singapore, Singapore
Acknowledge(0)Amend(0)
Hi Ramesh, I am new to this forum. I want to know TQM stands for what and what is its role in HR? Rgds, Rajni Singh
Acknowledge(0)Amend(0)
Acknowledge(0)Amend(0)
Dear Rajni,
TQM stands for Total Quality Management. To simplify understanding, I define TQM as follows:
- TQM is a strategy or means used to achieve Business Excellence.
- TQM focuses on the improvement of process quality - in TQM language, HRM is a process.
- TQM has helped many Japanese companies become successful.
Please visit www.deming.org where you will find a formal definition and explanations for TQM. The Deming award is given to companies that excel in TQM. Currently, only 8 or 9 companies in India have achieved this award.
TQM brings cultural changes in the organization, which is why it is closely related to HR. In other words, we cannot separate HR and TQM. You can solve many HR issues using the TQM approach.
Thank you for your interest. Please note - There are very few HR professionals who practice TQM. If you adopt this approach, there is no doubt that you and your organization will be ahead of all others.
From Singapore, Singapore
Acknowledge(0)Amend(0)
TQM stands for Total Quality Management. To simplify understanding, I define TQM as follows:
- TQM is a strategy or means used to achieve Business Excellence.
- TQM focuses on the improvement of process quality - in TQM language, HRM is a process.
- TQM has helped many Japanese companies become successful.
Please visit www.deming.org where you will find a formal definition and explanations for TQM. The Deming award is given to companies that excel in TQM. Currently, only 8 or 9 companies in India have achieved this award.
TQM brings cultural changes in the organization, which is why it is closely related to HR. In other words, we cannot separate HR and TQM. You can solve many HR issues using the TQM approach.
Thank you for your interest. Please note - There are very few HR professionals who practice TQM. If you adopt this approach, there is no doubt that you and your organization will be ahead of all others.
From Singapore, Singapore
Acknowledge(0)Amend(0)
Dear Chandrasekhar and Ramesh,
I am grateful to you for your insights on TQM. Regarding the 3P model and 5Z, we can address 5Z through the lean manufacturing concept and Six Sigma. However, what about the 3P model? Do you have any SOP or policy concerning systems and processes?
a) Implement processes and systems and map internal & external customer satisfaction.
b) Ensure product conformity to specifications.
c) Establish various processes & systems.
Please reply to
.
Regards,
Tapas
From India, Mumbai
Acknowledge(0)Amend(0)
I am grateful to you for your insights on TQM. Regarding the 3P model and 5Z, we can address 5Z through the lean manufacturing concept and Six Sigma. However, what about the 3P model? Do you have any SOP or policy concerning systems and processes?
a) Implement processes and systems and map internal & external customer satisfaction.
b) Ensure product conformity to specifications.
c) Establish various processes & systems.
Please reply to
Regards,
Tapas
From India, Mumbai
Acknowledge(0)Amend(0)
Dear Tapas,
We cannot address only a few systems and processes in isolation. A few SOPs will not help. That is why ISO 9000 systems came into existence. Unfortunately, many organizations think ISO 9000 is just a documentation process and does not add any value to their business. In my view, ISO 9000 systems and 5S are the foundation for TQM and Business Excellence. Whether you call it Lean, TQM, Six Sigma, or TPM, you need a strong foundation of systems to sustain the improvements gained.
Regards,
Ramesh
From Singapore, Singapore
Acknowledge(0)Amend(0)
We cannot address only a few systems and processes in isolation. A few SOPs will not help. That is why ISO 9000 systems came into existence. Unfortunately, many organizations think ISO 9000 is just a documentation process and does not add any value to their business. In my view, ISO 9000 systems and 5S are the foundation for TQM and Business Excellence. Whether you call it Lean, TQM, Six Sigma, or TPM, you need a strong foundation of systems to sustain the improvements gained.
Regards,
Ramesh
From Singapore, Singapore
Acknowledge(0)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
Process Improvement.pdf
2-RECRUITMENT PROCESS-2.doc