Clinical Hypnotherapist, Psychological Counselor,
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Hi CiteHR'ians,
I am doing my final MBA and about to start my project. My specialization is HR and i have decided to do, " HR INTERVENTIONS IN TQM". I googled about this topic but i need some more guidelines. I have already posted about this on (30-12-2010) but no replies. Can anyone help me. How can i go further in this topic. Is it an HR topic ?. Please do me a favour.

From India, Madras
My dear Indra,
All the best to you. When you select a topic for project, your should be little careful. The topic should have elasticity in a sense to provide you with more data, case studies etc. It would have sounded well had you frazed your project title "HR ROLE IN FACILITATING TQM ACTIVITIES" which is more appealing. Intervention is normally done when there is a problem.
HR's role in activities like TQM, QC, 5S etc., is essential in motivating and encouraging employees to involve more in these activities as they are done in addition to their routine jobs.
HR's help is certainly needed in solving Overtime issues, non involvement of employees, lack of team spirit, one-upmanship and ego issues etc.
Your project should touch these areas so that you can make a very interesting as well as useful report.
However,I should appreciate you for selecting this unique title.
My best wishes to you.

From India, Tiruppur
Dear Indra,

HR has an important role in supporting TQM initiatives. As rightly pointed out by Mr. Ganesh TQM encompasses Total Employee involvement in the form of 5S housekeeping practices, Employee Suggestion Schemes, Daily Work Management, Quality Circles, Cross Functional teams etc.

All these activities involve all levels of employees and hence HR intervention becomes evident.

There will be scope for HR to motivate employees and minimise non value adding activities in the process. For example by practising 5S the shop is set in order and the search time is greatly reduced and things are kept in respective places and reviewed on an ongoing basis. Monthly audits are conducted to ensure sustenance.

Likewise Employee Suggestion Schemes bring about great employee involvement as the suggestions can be work related small improvements which is categorised as JDI (Just Do It). Here the suggestion of the employee is so simple that it is implemented by the employee himself after consulting his superior. The next category of suggestion is Work Related Improvements wherein the suggestion involves more than one department's help. Here the suggestion is analysed and implemented if found feasible. All these suggestion carries rewards.

The Quality Circle is a team of employees at the shopfloor level who try and solve problems identified by them while they review their activities in the form of Daily Work Management and the most frequent problems encountered are chosen by teams and solved using the QC story method. Here again competitions are conducted internally and also amongst group companies and recognitions and rewards are announced.

The Cross Functional Team generally comprise of Middle and Senior Management employees who try and solve problems of strategic importance to the organisation.

These initiatives take time to take roots but once these are established you will be surprised that many problems are solved at the lower levels with some support from the higher level employees.



From India, Madras
Dear Indra
Hr has a very important role in TQM because it is through its people an organisation achieves quality. Let me explain with a simple example in the aviation sector. Take two airlines Bangla Biman Vs Singapore airlines; what distinguishes the two. It is the quality of the services and this quality is achieved through the quality of the people. All other factor i.e technology and the equipments and the systems can be replicated but people cannot be.

From India, Mumbai
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