How to answer the customer if he ask how did you get my number
From India, Madras
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From India, Madras
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I am new in the marketing field so I don't know how to answer the customer if he asks, "How did you get my number?" And how to answer the customer if he says, "Please take off my name from your list." They may repeat some responses like "I am not interested," "I am busy right now," or "Don't call me again." I don't know how to respond to these types of replies. Please help me.
From India, Madras
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From India, Madras
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To be very frank in replying to the query you posted, I still don't know the trick. I will surely keep scratching my head for the entire lifetime to find the answer. I will especially make a regular follow-up on this post to read the answers provided by the readers.
From India, Mumbai
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166From India, Mumbai
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I am not interested, I am busy right now, don't call me again, etc. Whoever says the above dialogues are called Customers. Being a Marketer, you should know how to answer and convince them. I guess your experience will teach you about how to handle these kinds of customers. Learn from your experience.
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Dear CALLER,
While welcoming you to CITEHR, I must inform you that I have merged both your threads into one, as one was a part of another.
Coming to your query; I am at the receiving end of such pesky calls at least 10 times a day, whether I am busy, eating, driving, or in a washroom. Imagine my patience! However, not every customer may be so polite or favorably indisposed.
Therefore, responses like "I am not interested, I am busy right now, don't call me again..." are probably the mildest form of refusal.
So the FIRST thing is to be UNDERSTANDING and SENSITIVE to the customer, that he may be terribly BUSY or UNDER STRESS.
The best response, in my opinion, could be the following:
"Oh! I am terribly SORRY to hear it, Sir/Ma'am. I shall call you later when you are free and relaxed."
Don't worry, the caller will not ask you back how you would know when he will be free. If he does, the script may go like this:
You: Good Morning/Afternoon/Evening... This is YY from XX company.
Customer: I am not interested, I am busy right now, don't call me again.
You: Oh! I am terribly SORRY to hear it, Sir/Ma'am. I shall call you later when you are free and relaxed.
Customer: How do you know when I will be free?
You: Perhaps you would like to tell me, Sir/Ma'am, if you do not mind.
If you can reach this far, you will have the Customer's attention, and it is most likely that he will let you go through your SALES PITCH.
TRUTH is a great weapon, and being TRUTHFUL may help you answer the Customer's query "How did you get my number?". You can say: "I was given/provided with a Call List, and your name and mobile number figure in it."
What puts off the Customer is when telecallers act smart by saying "Your name was taken from a LUCKY draw," etc. Remember the famous quote: "She is not a moron. She is your customer."
When the Customer says, "please take off my name from your list," you can reply truthfully, "I shall do my best," and REALLY try to get it done. However, if it is not possible, tell the Customer, "It may not be possible for me, as I am not empowered to do so; however, I shall convey your concern."
Hope you will find the above suggestions helpful. Do revert back in case of any queries/clarifications.
Warm regards.
From India, Delhi
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While welcoming you to CITEHR, I must inform you that I have merged both your threads into one, as one was a part of another.
Coming to your query; I am at the receiving end of such pesky calls at least 10 times a day, whether I am busy, eating, driving, or in a washroom. Imagine my patience! However, not every customer may be so polite or favorably indisposed.
Therefore, responses like "I am not interested, I am busy right now, don't call me again..." are probably the mildest form of refusal.
So the FIRST thing is to be UNDERSTANDING and SENSITIVE to the customer, that he may be terribly BUSY or UNDER STRESS.
The best response, in my opinion, could be the following:
"Oh! I am terribly SORRY to hear it, Sir/Ma'am. I shall call you later when you are free and relaxed."
Don't worry, the caller will not ask you back how you would know when he will be free. If he does, the script may go like this:
You: Good Morning/Afternoon/Evening... This is YY from XX company.
Customer: I am not interested, I am busy right now, don't call me again.
You: Oh! I am terribly SORRY to hear it, Sir/Ma'am. I shall call you later when you are free and relaxed.
Customer: How do you know when I will be free?
You: Perhaps you would like to tell me, Sir/Ma'am, if you do not mind.
If you can reach this far, you will have the Customer's attention, and it is most likely that he will let you go through your SALES PITCH.
TRUTH is a great weapon, and being TRUTHFUL may help you answer the Customer's query "How did you get my number?". You can say: "I was given/provided with a Call List, and your name and mobile number figure in it."
What puts off the Customer is when telecallers act smart by saying "Your name was taken from a LUCKY draw," etc. Remember the famous quote: "She is not a moron. She is your customer."
When the Customer says, "please take off my name from your list," you can reply truthfully, "I shall do my best," and REALLY try to get it done. However, if it is not possible, tell the Customer, "It may not be possible for me, as I am not empowered to do so; however, I shall convey your concern."
Hope you will find the above suggestions helpful. Do revert back in case of any queries/clarifications.
Warm regards.
From India, Delhi
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Dear Caller,
Raj Kumar Hansdah has given you sound advice. I used to get such calls back home. I am so glad nobody disturbs me now that I am holidaying in India.
One of the most annoying bits about "cold callers" is that they ask for persons by name without disclosing who they are or whom they represent. Another annoying thing is that they do not take "No" or "Not interested" for an answer. I have stopped being polite now and just shut the connection off.
Why do you think everyone you call should be interested and have the patience to listen to you? As RKH has said, apologize first and then try to do what the respondent requests you.
Have a nice day.
Simhan
From United Kingdom
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Raj Kumar Hansdah has given you sound advice. I used to get such calls back home. I am so glad nobody disturbs me now that I am holidaying in India.
One of the most annoying bits about "cold callers" is that they ask for persons by name without disclosing who they are or whom they represent. Another annoying thing is that they do not take "No" or "Not interested" for an answer. I have stopped being polite now and just shut the connection off.
Why do you think everyone you call should be interested and have the patience to listen to you? As RKH has said, apologize first and then try to do what the respondent requests you.
Have a nice day.
Simhan
From United Kingdom
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This is the question faced by all telecallers and salespeople: there is always some resistance from customers to listen, making it difficult to achieve the objectives. According to Philip Kotler, marketing is perception. We sell what we perceive. To overcome these hurdles, we can follow these steps:
1. Greet the customer with "Good morning/evening/goodnight."
2. Attract attention by starting with quotes that raise awareness of the portfolio you are working on.
3. Maintain interest by using persuasive language to highlight the benefits.
4. Close the call with a level of commitment.
From India, Vadodara
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1. Greet the customer with "Good morning/evening/goodnight."
2. Attract attention by starting with quotes that raise awareness of the portfolio you are working on.
3. Maintain interest by using persuasive language to highlight the benefits.
4. Close the call with a level of commitment.
From India, Vadodara
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