Dear All,
Please find a presentation on the importance of "Emotional Intelligence for Managers" which I have developed in light of its usefulness for self-management, managing others, retaining employees, and creating a friendly culture resulting in motivation, retention, and success.
Regards,
Shalini Singh
From India, Pune
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34Please find a presentation on the importance of "Emotional Intelligence for Managers" which I have developed in light of its usefulness for self-management, managing others, retaining employees, and creating a friendly culture resulting in motivation, retention, and success.
Regards,
Shalini Singh
From India, Pune
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Very comprehensive, colorful and interesting presentation.
It is said that a great cricket or Tennis player is one who can play well in a majority of diverse conditions if not all conditions. Similarly, the basic thrust should be how to ensure that emotional intelligence is sustained in a majority of work situations. At higher levels it gets tougher because of the complexities involved. I don't think that emotional intelligence can be made functional in a majority of circumstances if people are not passionate about their jobs.
Excerpts from Daniel Goleman's "Working with emotional intelligence"-
"Except for the financially desperate, people do not work for money alone. What also fuels their passion for work is a larger sense of purpose or passion. Given the opportunity, people gravitate towards what gives them meaning, to what engages to their fullest commitment, talent, energy and skill. When people know what they did best and enjoyed, their performance excelled because they made choices that kept them focused and energized.People who feel that their work is repetitive and boring have a higher risk of heart disease than those who feel that their best skills are expressed in their work."
One of India's greatest industrialists Aditya Birla used to say " Business at the bottom level is a science and at higher levels is an art". Since emotional intelligence has a strong weightage in that art, excerpts from Harvard Business Review's "The mind of a leader" are worth noting:-
“If you are looking for leaders, how can you identify people who are motivated by the drive to achieve rather than by external rewards? The first sign is a passion for the work itself — such people seek out creative challenges, love to learn and take grade pride in a job well done. They also display an unflagging energy to do things better and are forever raising the performance bar.”
Only if you have such energy can you exercise emotional intelligence with everyone else in a majority of circumstances. Often it's the people who are very successful financially who find themselves asking, "Is this all there is?" But it's more than time and it's more than money. In a recent cover story of Fortune magazine, one executive was quoted as saying "You get to the top of the ladder and find that maybe it's leaning against the wrong building." How can such people who are in conflict with their own selves exercise emotional intelligence with others. In the introductory page of http://mypyp.wordpress.com/ , there are examples of people who have written entire books on how dissatisfied they are.
Focus should be on the working knowledge of emotional intelligence.
From India, New Delhi
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It is said that a great cricket or Tennis player is one who can play well in a majority of diverse conditions if not all conditions. Similarly, the basic thrust should be how to ensure that emotional intelligence is sustained in a majority of work situations. At higher levels it gets tougher because of the complexities involved. I don't think that emotional intelligence can be made functional in a majority of circumstances if people are not passionate about their jobs.
Excerpts from Daniel Goleman's "Working with emotional intelligence"-
"Except for the financially desperate, people do not work for money alone. What also fuels their passion for work is a larger sense of purpose or passion. Given the opportunity, people gravitate towards what gives them meaning, to what engages to their fullest commitment, talent, energy and skill. When people know what they did best and enjoyed, their performance excelled because they made choices that kept them focused and energized.People who feel that their work is repetitive and boring have a higher risk of heart disease than those who feel that their best skills are expressed in their work."
One of India's greatest industrialists Aditya Birla used to say " Business at the bottom level is a science and at higher levels is an art". Since emotional intelligence has a strong weightage in that art, excerpts from Harvard Business Review's "The mind of a leader" are worth noting:-
“If you are looking for leaders, how can you identify people who are motivated by the drive to achieve rather than by external rewards? The first sign is a passion for the work itself — such people seek out creative challenges, love to learn and take grade pride in a job well done. They also display an unflagging energy to do things better and are forever raising the performance bar.”
Only if you have such energy can you exercise emotional intelligence with everyone else in a majority of circumstances. Often it's the people who are very successful financially who find themselves asking, "Is this all there is?" But it's more than time and it's more than money. In a recent cover story of Fortune magazine, one executive was quoted as saying "You get to the top of the ladder and find that maybe it's leaning against the wrong building." How can such people who are in conflict with their own selves exercise emotional intelligence with others. In the introductory page of http://mypyp.wordpress.com/ , there are examples of people who have written entire books on how dissatisfied they are.
Focus should be on the working knowledge of emotional intelligence.
From India, New Delhi
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Dear Shalini,
Greetings!!
It's really nice creating a friendly environment in the office, making their job interesting. Keep it up. All the best!
Thanks & Regards,
Gururaj
+919845555499
Guru.hrp@gmail.com
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Greetings!!
It's really nice creating a friendly environment in the office, making their job interesting. Keep it up. All the best!
Thanks & Regards,
Gururaj
+919845555499
Guru.hrp@gmail.com
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Thanks, Shalini. Something more came as an afterthought. To do voluntary work for a cause also requires emotional commitment of a different kind. I know three parents of mentally challenged children who have floated NGOs to help others or former Pakistan captain Imran Khan building a cancer hospital for the poor because his mother died of cancer. It cannot be called intelligence, perhaps, but the deep commitment often comes when your own emotions are stirred because of personal suffering, though it may not always be so.
From India, New Delhi
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From India, New Delhi
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Dear Shalini, You have done a good job. its really useful and informative too. Keep it up. All the best. Regards, Ganga
From India, Bangalore
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From India, Bangalore
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hey shalini, its a fab job tht you have done and very kind to share it with all of us, especially with many of young babies like me who have just entred the Hr stream. thnks agagin Shruti Bhandari :D
From India, Hyderabad
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From India, Hyderabad
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Hi Shalini,
Very well presented.
Best Regards
http://hyderabaditcareers.blogspot.com
From Kuwait, Kuwait
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Very well presented.
Best Regards
http://hyderabaditcareers.blogspot.com
From Kuwait, Kuwait
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Intelligent presentation. Made complex subject into a simple one.
My sincere appreciation.
Regards,
Anil Kaushik
Chief Editor, Business Manager
Smriti Sadan, 28, Raghu Marg, Alwar-301001 (Raj), India
Mobile: 09829133699
From India, Delhi
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My sincere appreciation.
Regards,
Anil Kaushik
Chief Editor, Business Manager
Smriti Sadan, 28, Raghu Marg, Alwar-301001 (Raj), India
Mobile: 09829133699
From India, Delhi
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thanks a lot!! really good one.... read the attached article by CCL - "stress of leadership". do we make an attempt to use EI and reduce stress of leadership? regards sridhar
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Hi Shalini,
That was a good presentation. Thanks a lot. I am also designing a training program on leadership and planning to design a program for emotional intelligence. Please find time to forward any suggestions or materials concerning these two programs.
Regards,
Vijay
email: vijayavailable18@gmail.com
From India, Bangalore
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That was a good presentation. Thanks a lot. I am also designing a training program on leadership and planning to design a program for emotional intelligence. Please find time to forward any suggestions or materials concerning these two programs.
Regards,
Vijay
email: vijayavailable18@gmail.com
From India, Bangalore
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Dear Shalini Singh, It is really very good effort. It is very good. Keep it up and wish you all the best. With Regards, Prasad.
From India, Bangalore
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From India, Bangalore
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Hi... An eye catching ppt with loads of graphics which speaks alot w/o any trainer or supporting book .
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Hi Shalini,
Excellent presentation. Keep up the good work and I hope to see more presentations from you on various topics that are impacting the industry, as well as the challenges that HR professionals face. You are doing great, so please continue with your efforts.
Looking forward to more presentations from your side.
Regards,
Viraj
From India, Hyderabad
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Excellent presentation. Keep up the good work and I hope to see more presentations from you on various topics that are impacting the industry, as well as the challenges that HR professionals face. You are doing great, so please continue with your efforts.
Looking forward to more presentations from your side.
Regards,
Viraj
From India, Hyderabad
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nice one i also have a ppt on EI and other materials attached is the ppt but if you are interested i hte other materilas you can send me ur e-mail address its lola
From Nigeria, Ibadan
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From Nigeria, Ibadan
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Very nice presentation, Lola, especially the one about consciously limiting the effect of unpleasant emotions.
Unfortunately, real life does not always work like that. Sometimes, the so-called leader behaves like an autocratic boss deliberately and gets away with it. Emotional intelligence goes out of the window when vested interests operate.
Some people are naturally empathetic, but a lot of empathy also arises from personal suffering. A psychologist attached to one of the best psychiatrists in Delhi once told me, in the context of social stigma, "People's opinions change drastically when their own loved ones are involved." In cases like Jessica Lall, for instance, many people were empathetic and sympathetic because the same thing could happen to you tomorrow. Everybody is not like that, but many times, it happens that way.
In a company's context, the best example of emotional intelligence is in the book "First, Break All the Rules," where a boss tells his subordinates, "I love you, and therefore I am firing you," and places them in roles that suit their capabilities. The same book also reveals that not everybody is cut out for man management and emotional intelligence. It is a survey of the world's top managers.
Emotional intelligence needs tools to fructify. This forum is an excellent tool because I have seen so many verbal conversations being reduced to arguments, and even a person like Mother Teresa expressing the limitations of verbal conversations.
These conceptual presentations are very fascinating, but it would be more interesting to know how they apply to different kinds of people under varied circumstances.
From India, New Delhi
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Unfortunately, real life does not always work like that. Sometimes, the so-called leader behaves like an autocratic boss deliberately and gets away with it. Emotional intelligence goes out of the window when vested interests operate.
Some people are naturally empathetic, but a lot of empathy also arises from personal suffering. A psychologist attached to one of the best psychiatrists in Delhi once told me, in the context of social stigma, "People's opinions change drastically when their own loved ones are involved." In cases like Jessica Lall, for instance, many people were empathetic and sympathetic because the same thing could happen to you tomorrow. Everybody is not like that, but many times, it happens that way.
In a company's context, the best example of emotional intelligence is in the book "First, Break All the Rules," where a boss tells his subordinates, "I love you, and therefore I am firing you," and places them in roles that suit their capabilities. The same book also reveals that not everybody is cut out for man management and emotional intelligence. It is a survey of the world's top managers.
Emotional intelligence needs tools to fructify. This forum is an excellent tool because I have seen so many verbal conversations being reduced to arguments, and even a person like Mother Teresa expressing the limitations of verbal conversations.
These conceptual presentations are very fascinating, but it would be more interesting to know how they apply to different kinds of people under varied circumstances.
From India, New Delhi
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EMOTIONAL INTELLIGENCE
Hein Definition of Emotional Intelligence
I define emotional intelligence as follows:
Emotional intelligence is the innate potential to feel, use, communicate, recognize, remember, learn from, manage and understand emotions.
This is a new definition as of June 1, 2005. It is based on the academic work of the leading researchers in emotional intelligence, Jack Mayer and Peter Salovey. With my new definition, though, I want to emphasize a few things which distinguish my defnition from Jack and Peter's.
For example, I want to emphasize that I believe emotional intelligence
- Is an innate potential.
- Depends on the ability to feel emotions
- Includes the ability to remember feelings
To explain further, I believe each baby is born with a certain, unique potential for emotional sensitivity, emotional memory, emotional processing and emotional learning ability. It is these four inborn components which I believe form the core of one's emotional intelligence.
I also believe it is important to make a distinction a person's innate potential versus what actually happens to that potential over their lifetime. For a discussion of this, Potential EI vs. Actual EI Skills (EI vs EQ)
________________________________________
Applying the Hein Definition of EI to a Baby
As a practical example of emotional intelligence, and to see how even one baby's innate level of emotional can be different than another's, let's look at a baby's feelings of fear.
Fear, of course, is a natural feeling. Its purpose, as designed by nature, is to help the baby survive. A baby has a natural fear of abandonment because the baby knows its life depends on others. When it is left alone, it feels afraid. A baby is also afraid of being separated from its parents, so if a stranger tries to take the baby away from them, it is natural for the baby to feel afraid. But not all babies respond to fear in exactly the same way. Let's consider a baby's fear as we look at each of the components of emotional intelligence. First, here is a reminder of my definition of EI.
Emotional intelligence is the innate potential to feel, use, communicate, recognize, remember, learn from, manage and understand emotions.
Potential EI vs. Actual EI Skills (EI vs EQ)
As written in my defintion section, I believe each child enters the world with a unique potential for these components of emotional intelligence:
1. Emotional sensitivity
2. Emotional memory
3. Emotional processing and problem solving ability
4. Emotional learning ability.
The way we are raised dramatically affects what happens to our potential in each of these areas. For example a baby might be born with a very high potential for music -- he or she might be a potential Mozart -- but if that child's potential is never recognized, nurtured, and encouraged, and if the child is never given the chance to develop their musical potential, they will never become a talented musician later in life. The world will then miss out on this person's special gift to humanity.
Also, a child being raised in an emotionally abusive home can be expected to use their emotional potential in unhealthy ways later in life. (See the "Dark Side of Emotional Intelligence")
Because of these possibilities, I encourage you to make a distinction between a person's inborn emotional potential versus their actual emotional skills and use of emotional intelligence later in life. I suggest we use the term "emotional intelligence" only for a person's inborn emotional potential. When we want to talk about their actual emotional skills and emotional management as we see by their behavior, I suggest we use the term "EQ" since it is already often being used talk about a person's practical emotional skills.
Here is more writing on this idea of mine from a couple years ago....
And here is a bit of history on what seems to be the first published use of the term EQ, written by Keith Beasley in 1987 for Mensa Magazine in England. I like Keith's concept of EQ. It is more practical than the academic concept of emotional intelligence and more humanitarian than the corportate concept promoted by Dan Goleman.
________________________________________
Innate Emotional Intelligence vs "EQ"
Most writers interchange the terms "EQ" and "emotional intelligence". I believe, however, it is useful to try to make distinction between a person's person's innate potential versus what actually happens to that potential over their lifetime. I believe each baby is born with a certain potential for emotional sensitivity, emotional memory, emotional processing and emotional learning ability. It is these four inborn components which I believe form the core of one's emotional intelligence.
This innate intelligence can be either developed or damaged with life experiences, particularly by the emotional lessons taught by the parents, teachers, caregivers and family during childhood and adolescence. The impact of these lessons results in what I refer to as one's level of "EQ." in other words, as I use the term, "EQ" represents a relative measure of a person's healthy or unhealthy development of their innate emotional intelligence.
When I say "EQ" I am not talking about a numerical test score like IQ. It is simply a convenient name I am using. As far as I know, I am the only writer who is making a distinction between inborn potential and later development or damage. I believe it is possible for a child to begin life with a high level of innate emotional intelligence, but then learn unhealthy emotional habits from living in an abusive home. Such a child will grow up to have what I would call low EQ. I would suspect that abused, neglected and emotionally damaged children will score much lower on the existing emotional intelligence tests compared to others having the same actual original emotional intelligence at birth.
As I see it, I believe, then, that it is possible for a person to start out with high EI, but then be emotionally damaged in early childhood, causing a low EQ later in life. On the other hand, I believe it is possible for a child to start out with relatively low EI, but receive healthy emotional modeling, nurturing etc., which will result in moderately high EQ. Let me stress however that I believe it is much easier to damage a high EI child than to develop the EQ of a low EI child. This follows the principle that it is generally easier to destroy than create.
In comparison to say, mathematical intelligence, it is important to note that relatively few people start out with high innate mathematical abilities and then have this ability damaged through misleading or false math training or modeling. I say relatively few because I mean in comparison to the number of emotionally sensitive children who receive unhealthy and self-destructive emotional imprinting from any number of sources. Parents and television shows don't generally teach that 2+2=968. But they do often teach emotional lessons which are as equivalent in unhealthiness as this equation is in inaccuracy. Or we might say which would be as damaging to an intimate relationship as the false equation would be to the career of an accountant.
At present, all other models of emotional intelligence, including even the most "pure" of the group, the Mayer/Salovey/Caruso model, combine the measurement of the innate emotional variables (sensitivity, memory, processing and learning) with the environmental affects on those same variables. Certain writers have defined intelligence in general as "potential." I agree with this and this is why I want to distinguish between EI and EQ.
________________________________________
The Mayer - Salovey Academic Definition of EI
Jack Mayer and Peter Salovey have been the leading researchers in emotional intelligence since 1990. In that year they suggested that emotional intelligence is a true form of intelligence which had not been scientifically measured until they began their research work.
Here is how they defined emotional intelligence in 1990
We define emotional intelligence as the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions.
In the abstract of the 1990 article they also wrote:
This article presents a framework for emotional intelligence, a set of skills hypothsized to contribute to the accurate appraisal and expression of emotion in oneself and in others, the effective regulation of emotion in self and others, and the use of feelings to motivate, plan and achieve in one's life.
They and their colleagues have used various definitions of EI in their academic journal articles since 1990, but their 1997 defintion is they one they use the most now. First, here are a few other definitions they have used, then a full presentation fo the 1997 defintion is shown.
From Nigeria, Ibadan
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Hein Definition of Emotional Intelligence
I define emotional intelligence as follows:
Emotional intelligence is the innate potential to feel, use, communicate, recognize, remember, learn from, manage and understand emotions.
This is a new definition as of June 1, 2005. It is based on the academic work of the leading researchers in emotional intelligence, Jack Mayer and Peter Salovey. With my new definition, though, I want to emphasize a few things which distinguish my defnition from Jack and Peter's.
For example, I want to emphasize that I believe emotional intelligence
- Is an innate potential.
- Depends on the ability to feel emotions
- Includes the ability to remember feelings
To explain further, I believe each baby is born with a certain, unique potential for emotional sensitivity, emotional memory, emotional processing and emotional learning ability. It is these four inborn components which I believe form the core of one's emotional intelligence.
I also believe it is important to make a distinction a person's innate potential versus what actually happens to that potential over their lifetime. For a discussion of this, Potential EI vs. Actual EI Skills (EI vs EQ)
________________________________________
Applying the Hein Definition of EI to a Baby
As a practical example of emotional intelligence, and to see how even one baby's innate level of emotional can be different than another's, let's look at a baby's feelings of fear.
Fear, of course, is a natural feeling. Its purpose, as designed by nature, is to help the baby survive. A baby has a natural fear of abandonment because the baby knows its life depends on others. When it is left alone, it feels afraid. A baby is also afraid of being separated from its parents, so if a stranger tries to take the baby away from them, it is natural for the baby to feel afraid. But not all babies respond to fear in exactly the same way. Let's consider a baby's fear as we look at each of the components of emotional intelligence. First, here is a reminder of my definition of EI.
Emotional intelligence is the innate potential to feel, use, communicate, recognize, remember, learn from, manage and understand emotions.
Potential EI vs. Actual EI Skills (EI vs EQ)
As written in my defintion section, I believe each child enters the world with a unique potential for these components of emotional intelligence:
1. Emotional sensitivity
2. Emotional memory
3. Emotional processing and problem solving ability
4. Emotional learning ability.
The way we are raised dramatically affects what happens to our potential in each of these areas. For example a baby might be born with a very high potential for music -- he or she might be a potential Mozart -- but if that child's potential is never recognized, nurtured, and encouraged, and if the child is never given the chance to develop their musical potential, they will never become a talented musician later in life. The world will then miss out on this person's special gift to humanity.
Also, a child being raised in an emotionally abusive home can be expected to use their emotional potential in unhealthy ways later in life. (See the "Dark Side of Emotional Intelligence")
Because of these possibilities, I encourage you to make a distinction between a person's inborn emotional potential versus their actual emotional skills and use of emotional intelligence later in life. I suggest we use the term "emotional intelligence" only for a person's inborn emotional potential. When we want to talk about their actual emotional skills and emotional management as we see by their behavior, I suggest we use the term "EQ" since it is already often being used talk about a person's practical emotional skills.
Here is more writing on this idea of mine from a couple years ago....
And here is a bit of history on what seems to be the first published use of the term EQ, written by Keith Beasley in 1987 for Mensa Magazine in England. I like Keith's concept of EQ. It is more practical than the academic concept of emotional intelligence and more humanitarian than the corportate concept promoted by Dan Goleman.
________________________________________
Innate Emotional Intelligence vs "EQ"
Most writers interchange the terms "EQ" and "emotional intelligence". I believe, however, it is useful to try to make distinction between a person's person's innate potential versus what actually happens to that potential over their lifetime. I believe each baby is born with a certain potential for emotional sensitivity, emotional memory, emotional processing and emotional learning ability. It is these four inborn components which I believe form the core of one's emotional intelligence.
This innate intelligence can be either developed or damaged with life experiences, particularly by the emotional lessons taught by the parents, teachers, caregivers and family during childhood and adolescence. The impact of these lessons results in what I refer to as one's level of "EQ." in other words, as I use the term, "EQ" represents a relative measure of a person's healthy or unhealthy development of their innate emotional intelligence.
When I say "EQ" I am not talking about a numerical test score like IQ. It is simply a convenient name I am using. As far as I know, I am the only writer who is making a distinction between inborn potential and later development or damage. I believe it is possible for a child to begin life with a high level of innate emotional intelligence, but then learn unhealthy emotional habits from living in an abusive home. Such a child will grow up to have what I would call low EQ. I would suspect that abused, neglected and emotionally damaged children will score much lower on the existing emotional intelligence tests compared to others having the same actual original emotional intelligence at birth.
As I see it, I believe, then, that it is possible for a person to start out with high EI, but then be emotionally damaged in early childhood, causing a low EQ later in life. On the other hand, I believe it is possible for a child to start out with relatively low EI, but receive healthy emotional modeling, nurturing etc., which will result in moderately high EQ. Let me stress however that I believe it is much easier to damage a high EI child than to develop the EQ of a low EI child. This follows the principle that it is generally easier to destroy than create.
In comparison to say, mathematical intelligence, it is important to note that relatively few people start out with high innate mathematical abilities and then have this ability damaged through misleading or false math training or modeling. I say relatively few because I mean in comparison to the number of emotionally sensitive children who receive unhealthy and self-destructive emotional imprinting from any number of sources. Parents and television shows don't generally teach that 2+2=968. But they do often teach emotional lessons which are as equivalent in unhealthiness as this equation is in inaccuracy. Or we might say which would be as damaging to an intimate relationship as the false equation would be to the career of an accountant.
At present, all other models of emotional intelligence, including even the most "pure" of the group, the Mayer/Salovey/Caruso model, combine the measurement of the innate emotional variables (sensitivity, memory, processing and learning) with the environmental affects on those same variables. Certain writers have defined intelligence in general as "potential." I agree with this and this is why I want to distinguish between EI and EQ.
________________________________________
The Mayer - Salovey Academic Definition of EI
Jack Mayer and Peter Salovey have been the leading researchers in emotional intelligence since 1990. In that year they suggested that emotional intelligence is a true form of intelligence which had not been scientifically measured until they began their research work.
Here is how they defined emotional intelligence in 1990
We define emotional intelligence as the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions.
In the abstract of the 1990 article they also wrote:
This article presents a framework for emotional intelligence, a set of skills hypothsized to contribute to the accurate appraisal and expression of emotion in oneself and in others, the effective regulation of emotion in self and others, and the use of feelings to motivate, plan and achieve in one's life.
They and their colleagues have used various definitions of EI in their academic journal articles since 1990, but their 1997 defintion is they one they use the most now. First, here are a few other definitions they have used, then a full presentation fo the 1997 defintion is shown.
From Nigeria, Ibadan
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could you please send me these emotional intelligence powerpoints? there is an error when i opened the downloaded file. i am looking forward. thank you
From India, Madurai
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From India, Madurai
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In the backdrop of economic slow downs, cost cuttings, trimming resources and ppl... this will be good presentation for managers to cope up with situations. Good post Shalini.. Regards Kishore
From India, Hyderabad
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From India, Hyderabad
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Excellent presentation and verly valuable in the present debate on EQ worldwide! Regards, Ayaz
From Pakistan, Lahore
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From Pakistan, Lahore
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just going through ppt part 1 i feel your study and observation is very good as a trainer i would say that you have really elaborated on the subject very nicely best of best
From India, Bharat
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From India, Bharat
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Shalini,
I have seen your slides on EQ. Very simple but with more content. You have done a great job collecting information from different sources and putting it together. Good work. You have included a lot of cartoons and images as backgrounds, which is quite impressive.
I might use some of these slides as I was attracted to them.
Regards,
Naresh
From India, Bangalore
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I have seen your slides on EQ. Very simple but with more content. You have done a great job collecting information from different sources and putting it together. Good work. You have included a lot of cartoons and images as backgrounds, which is quite impressive.
I might use some of these slides as I was attracted to them.
Regards,
Naresh
From India, Bangalore
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Advice to Improve Your Emotional Intelligence.do c
Emotional Intelligence.pp t