Recruitment/talent Acquisition, Career Counselling
Statutory Complaince/labour & Employment
First of all ensure that you put everything on record--including her absence & the incomplete status of the handing-over.
Inform her that the certificates can be given once she completes the necessary formalities, "as per the needs of the role she was into" [pl remember to put the last few words for sure, or something to that effect, since that would pre-empt HER--rather than the Company--from deciding that she has handed-over everything--NOT THAT SHE WILL DO IT, but why take a chance]. In this context, suggest NOT TO USE the words like--"to the satisfaction of the Company", since that could be a red herring to her in the present situation. And also ensure you or anyone from the Company doesn't take advantage of her in this situation--it's pretty easy to get into that trap [to teach her a lesson, so to say]. Just be fair & to-the-point.
Also, ensure you choose someone who will take-over from her without leaving any gaps--since that would be important in the long-run.
Another thing that strikes me is this: Why would someone who worked for 2+ yrs do such a thing so abruptly? Maybe something happened @ the working level [which HR doesn't know about]? Suggest have a informal telecon or F2F with her to get the real reasons [chose someone who was pally with her when she worked in your company to talk to her]. That is not to say that some people could behave like she did--just want to ensure that you make full use of this situation to benefit the company in all ways.
27th September 2010 From India, Hyderabad
Please send a letter to her asking her to appear for an exit interview.If not hold the exit interview over phone and close the issue.If the hand over is not of sensitive nature no pint in holding her F & F and Certificates.Think of the good things she has done for your Company.
E-mail : rajanassociates@eth,net,
Mobile : 9025792684.
27th September 2010 From India, Bangalore
27th September 2010
28th September 2010 From India, Jalandhar