A quality circle is a volunteer group composed of workers who meet together to discuss workplace improvement, and make presentations to management with their ideas. Typical topics are improving safety, improving product design, and improvement in manufacturing process.

The genesis of Quality Circle was in war ravaged Japan in the l940s, which was struggling to survive in the industrial world. Prof. Ishikawa, who believed in tapping the creative potential of workers, innovated the Quality Circle movement to give Japanese industry that extra edge in creativity. A Quality Circle is a small group of employees from the same work area who voluntarily meet at regular intervals to identify, analyze, and resolve work related problems. This not only improves the performance of any organization, it also motivates and enriches the work life of employees

The Quality Circle concept is firmly entrenched in Tata Steel, and the target is to involve all workers in the quality movement through their participation in QC activities.

What is quality circle?

Voluntary groups of employees who work on similar tasks or share an area of responsibility

Agree to meet on a regular basis to discuss & solve problems related to work.

operate on the principle that employee participation in decision-making and problem-solving improves the quality of work



Set Rules and Priorities

Decisions made by Consensus

Use of organized approaches to Problem-Solving

All members of a Circle need to receive training

Members need to be empowered

Members need to have the support of Senior Management

Advantages of quality circles

Increase Productivity

Improve Quality

Boost Employee Morale

Disadvantages/problems with QC

Inadequate Training

Unsure of Purpose

Not truly Voluntary

Lack of Management Interest

Quality Circles are not really empowered to make decisions.
4th April 2007 From India, Delhi

John Chiang
China, Shanghai
India, Delhi
Mba Final Semester Student

Quality - that's the bottom line. Management may call your plant's current quality effort total quality management (TQM), or ISO 9000, but should the name of the program make a difference to you, as long as you achieve bottom-line results? The answer is "yes".
- Quoted from the book of Quality Depends on You." - Writer: David Dee
5th April 2007 From China, Shanghai

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