I came across a wonderful customer service ppt that lists approximately 80 tools that one can use in difference scenarios. Some of the tools like:
Above and Beyond the Call of Duty
Acknowledge Customer’s Needs
Acknowledge without encouraging
Assurances of Effort
Assurances of Results
Best of all that is a free download. <link outdated-removed>( Search On Cite | Search On Google ) From India, Hyderabad
Thank you so much. this really helpful. my Laptop crashed and i lost all my data.. all this is so helpful to rebuild all my data.
From India, Mumbai
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