I came across a wonderful customer service ppt that lists approximately 80 tools that one can use in difference scenarios. Some of the tools like:
Above and Beyond the Call of Duty
Acknowledge Customer’s Needs
Acknowledge without encouraging
Active Listening
Admitting Mistakes
Allowing Venting
Appropriate Nonverbal
Appropriate Smiles
Arranging Follow-Up
Assurances of Effort
Assurances of Results
Audience Removal
Bonus Buyoff
Best of all that is a free download. <link outdated-removed> ( Search On Cite | Search On Google )

From India, Hyderabad

Here is a comprehensive customer service presentation for the benefit of all. Hope you will find it useful
From India, Hyderabad

Attached Files (Download Requires Membership)
File Type: pdf Customer Service Tools.pdf (905.9 KB, 2585 views)

Thank you so much. this really helpful. my Laptop crashed and i lost all my data.. all this is so helpful to rebuild all my data.
From India, Mumbai

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