you have to review about the role of the department to fulfill company goal & objectives and how internal & external customer get affected by the flow of job/task in the same department. its like to identify, measure & mapping of department competence.
10th February 2010 From India, Delhi
11th February 2010 From Pakistan, Karachi
Your format is quite comprehensive but I am not too sure if it will give you the inputs you are seeking. My suggestion is that based on the feedback you get from this formats, you must prepare a more detailed feedback form which will drill down the specifics of the issue to be addressed in training.
Example: You will definitely get a feedback that Communication is to be improved. Can you then drill it down as under (just my interpretations, you will have to do it from your organizational point of view)
- can it be standardized
- is it training on using the Internal email more effectively that is your priority
- is it training on basic English grammar and usage that is your immediate need
- is it training on drafting skills the area to focused upon
You can ask them to also rate the importance of the specific requirement and when you tabulate the results I am sure you can get the right inputs that your seeking.
As you are in HR you might also be interested in some Inspirational and Motivational material available on the following blogs:
www.actspot.wordpress.com - Daily Blog
www.poweract.blogspot.com - Weekly Blog
Trust my inputs help you in your quest to assess the right training needs and offer the most suitable training inputs.
www.actspot.com - Website
12th February 2010 From India, Mumbai
12th February 2010 From Pakistan, Islamabad