Hi Frenz,
I have very recently joined a BPO in Delhi NCR and I have a big task up my sleaves of making a lot changes in the organization, processes and a lot of other things.
I thought I will ask all my friends out here for some nice ideas to start the task well and perform efficiently!!!
Thanks a lot in anticipation!!!

From India, Faridabad
Hi, Please, if someone can send me the format of an HR Handbook / Policy Manual for BPOs or projects HR BPOs Please send it tome also Thanks in advance
From India
64 Views and not even a single reply!!! Not bad HR Colleagues!!! I thought we wanted to help each other:?:
From India, Faridabad
Ok Sachet,
Here is what I am working on...
I have joined a BPO which is relatively new (5 years old) and like a few other BPOs, we have a few issues here like:
  1. Attendance - We have a Biometric System (Finger Print Reader) for the attendance purposes and the Management wants it to be the final basis for marking the attendance of the employees. Now since this is a new system at our office, we are facing a lot of issues regarding the salaries. The salaries are being deducted for agents because their attendance is not marked on the Biometric. I need to know if someone can help me manage the Biometric in a better manner.
  2. Salary - I need to know if there is a good payroll software where we can process salaries for 400 - 500 employees. Possibly a plain package with minimum or no cost (online)
  3. Induction Manual and HR Handbook for a BPO required - As a sample so that I can work on ours

From India, Faridabad

Sumit, This is a sample HR manual. Please check out this could be useful for you or not. Regards, Shijit.
From India, Kochi
I thought people helping each others in forum like this can enlighten a lot of other people than replying to just humurous posts. Common frenz, this is good HR stuff to help each other...
From India, Faridabad
Dear Sumit,
I have a Payroll software I hope it may help you out.
Now a days I am at my client site.It will take some time as its on my PC in my office.
As soon as i will be at office I will send i to you.Its very simple software I dont know whether it will help you or not.
please check as per your convinience.

From India, Indore
Hi Sumit,

I had uploaded an attachment in another thread for HR manual. Pls check this link and see the attachment (not able to upload now :()


Well with regard to best practrise in BPO sector... U could formulate around the following:

An employee is working during nite hours, he is completely away from family and frens. . this creates loneliness and feeling of being detached. But u can conduct some fun sessions on Friday evenings that leave them energetic and happy.
Once in a quarter - u could take them for a JLT (Just Like That) - probably for trekking, or lunch together in a 5 star Hotel . . this makes them feel that they are having enough time for themselves too.
Once in year u can have Family Day wherein all family members are invited for a programme . . .the employees can take part in competition and participate in family involved game activities.

Then reg Health:
Its common to lose the appetite for good food after working in nite shifts. . . so u can make arrangements for availability of Nutritious food in teh canteen. avoid junk food - becos ppl tend to love on it. They dpnt eat anything in the morning and jus come and have a burger or a pack of lays to fill their stomach b4 work. So - make sure nutritious food is available

Have a good work culture beign practised. Let them be very professional in their approach to BPO (u very well know - we need to be PERFECT to survive in BPO - u cant play around. Gone are those stories where BPO means just fun. . . it is not so!)

I have spoken of things other than wat u asked for (like payroll. . . biometric management. . . but I feel this must also be taken care of) :)

From India, Madras
Hey Sumit, Feel free to call me on 9820160888 and I will help you... regards Kenneth Lewis
From India, Mumbai
Hi Friends,
Can anyone send me the payroll software(Free),
i m working as a HR Head, in Shivalik.
In this company, first time, i m going to start HR Department.
I Need Help for this.
How Can i start HR Working in this company?
Mostly we have Marketing Staff, and Few back office staff..
How Can i Control over marketing Staff?

From India, Dehra Dun

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