CASE STUDY: The Change Agent - organization development.. CiteHR

paromita26 Started The Discussion:


Swetha is the marketing department manager.

She has noticed that her staff seems to be pulling in seperate directions and some members have trouble cooperating with others.

She feels team building will help her department function in a more positive and productive way.

Swetha interviews several OD consultants to find the change agent she thinks will be right for what she needs.

Swetha decides on Karthik, an organization development consultant that best answered the question, "How will this change agent build a group into a team?"

Karthik meets with Swetha to discuss the problems.

Karthik and Swetha define the problem as Swetha sees it.

They discuss specific questions to ask and data that will be collected from interviews with team members.

Karthik interviews Swetha's staff and immediately a number of issues surface that appear counterproductive to effective functioning.

Lack of communication is identificed as the most serious problem, and many of the the other major issues are the are the direct result of the communication break down.

Karthik reports the general findings back to Swetha without mentioning any names.

After discussiong the problem and possible ways to solve it, they decided on the two-day team building retreat.

The goal of the retreat is to get the group to work through the issues that are causing the biggest problems.

Before the retreat, Karthik puts together an agenda and shares it with Swetha.

Upon approval, the agenda is given to all group members.

Karthik purposelly leaves the agenda quite open so that the group will get more involved in the problem- solving process and gain greater ownership in the process of working to achieve positive and productive change.



Paromita Mukherjee

dreamguy -  Member Since: Feb 2007

i think the approach is ok with the situaTION.

in addition, swetha can adopt one more approach, i.e., THE GROUP MOTIVATION EXERCISE.

its quite like looking at the positives of self & others and do not look at the negatives at all.

the purpose is too build on the positives and do not discuss negatives as they already have issues against each other.

let them write the name of their ideal with the qualities becaUSE WHICH they admire him/her.

the they shold write their own qualities on a second sheet of paper.

then make the groups and let them discuss their points.

if you go by JOHARI WINDOW, this will solve three quadrants,

the self which is known to one but unknown to others,
the self which is known to both the parties
the self which is not known to one but known to others.

your views and observations are welcome.


dreamguy -  Member Since: Feb 2007
my pleasure dear.

that was a nice case.

i think we should have some more cases like this, or , why not have a whole sub forum on this.

what say guyz????

moderators & administrators??????????????????


philipose -  Member Since: Jun 2007
I would suggest that the entire team go through a Team & Self Motivation session which includes positive strokes, have fun at work(Fish Philosophy) and "Lessons from the Geese" and post the session monitor the group closely to ensure that they are practising what they learnt in the session, post about a couple of weeks there definitely should be some changes in the team.


Phillipose John

paromita26 -  Member Since: Jul 2007
Good suggestion gaurav......We can definitely have Case studies as another sub-forum. Mr. John: Thanks for your suggestion


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