Guidance needed in preparing the policy for a BPO

Hi All,

i am working as a HR in a Call center. its a newly opened one so i got the opportunity to prepare the polices for the new centre could you help me in preparing leave policy, staff welfare policy,conveyance, and other policies.

Thanks and Regards,
Rekha

Hi,

I think the content of policies will be more dependent on your Co's Philosophy, the size of your organisation, the level of workforce etc. etc. .

In my view, one can have their own templates that reflect organisation requirement.

Vineet

Hi Rekha,
You need to take the statutory provisions first in terms of number of days leave, as applicable to your state.
Most likely your are guided by Shops & Establishments Act. of your state and it will have the leaves stipulated in it, like Earned Leave, Sick leave, Maternity leave & Casual leave. In some of the cases, the modus operandi of sanctioning of the leave is also prescribed in the statute.
Now, the 2 golden rules as per as the leaves are concerned:
1. You can always give more than the statutory provisions but not less.
2. Leave is a privilege and not a right.
Thus, except maternity leave, no other leaves will have any rigid binding on the management. Thus while preparing the policy you must ensure the mode of application with such time frame, so that management is not disturbed and has sufficient time to decide. Also you must have the provision of information in case of non sanctioning of the leave, to keep the image clear.
You need to have tight scrutiny on Sick & Casual leave.I shall always opt for having a provision of not prefixing or suffixing the CL with weekly off or any other holiday.
In IT industry compensatory off and the off during foreign tours are also very important.
Hope this will help you.
Regards
Manas Das

__________________
MANASH DAS
Head - HR
Century Laminating Company Ltd.

Hi Reka,
It's good you have got opportunity in making policies for the org.
Reka, I am working as a busi. devpt. executive for on multinational BPO company and looking after the temp staffing services.
If you are thinking over outsourcing the staffing activity then kindly revert to me for the any further information about my co. and services.
Kindly reply.
Regards....

Mandar Pande
Mumbai

__________________
Mandar Pande
Business Devpt. Exe.
Prolease India Ltd.
Mumbai.

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Regards,
Charles Burke