Hi,
How should a sensitive employee be handled at the workplace? We recently had an employee leave our organization because another team member made sarcastic jokes. Additionally, senior employees sometimes insult juniors in front of other team members without considering the impact and later fail to acknowledge their behavior. How can we address and eliminate these issues in the office? Is it possible to create policies to prevent such occurrences?
Thanks in advance.
Deepa Sharma
From India, New Delhi
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How should a sensitive employee be handled at the workplace? We recently had an employee leave our organization because another team member made sarcastic jokes. Additionally, senior employees sometimes insult juniors in front of other team members without considering the impact and later fail to acknowledge their behavior. How can we address and eliminate these issues in the office? Is it possible to create policies to prevent such occurrences?
Thanks in advance.
Deepa Sharma
From India, New Delhi
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Deepa,
You can draft a Code of Conduct wherein such types of acts would be treated as misconduct and the employees would be liable to face disciplinary action if they commit these types of misconduct. All employees should be required to sign this Code of Conduct so that it could be binding upon them.
- S.K. Mittal
9319956443
From India, Faridabad
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56You can draft a Code of Conduct wherein such types of acts would be treated as misconduct and the employees would be liable to face disciplinary action if they commit these types of misconduct. All employees should be required to sign this Code of Conduct so that it could be binding upon them.
- S.K. Mittal
9319956443
From India, Faridabad
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Dear Deepa Sharma,
If one of the employees left the company because someone passed a sarcastic comment against him or seniors insulted their juniors in front of other team members, then it clearly shows that your company has not bothered to give a specific shape to the company's culture.
Immediately discuss with the top management and find out ways on how to create a culture of respect at the workplace. One of the means is to train ALL the employees on business etiquette and interpersonal skills. Another means is to conduct a survey on the interpersonal environment in the company.
The seniors must be told emphatically that it is their duty to maintain the motivation of their subordinates and their affronts are demotivating the juniors. Their demotivation could be resulting in more errors by them which, in turn, could be resulting in customer dissatisfaction.
What you have quoted are just two visible cases. Nevertheless, there could be cases where an employee does not leave in a huff but neither gives his/her best. Such employees work only to protect their employment but they do not show any affiliation to the company.
Lastly, please look at your recruitment practices also. Has your company employed low-IQ persons in your company? If yes, then they will continue to commit mistakes and no amount of sarcasm or shouting will reduce errors by them. Find out whether it is a recruitment problem. If yes, then start filling the posts with persons with higher grasping power.
In one of the companies, there was a problem with the Manager abusing his subordinates. Once an external consultant questioned him on his abusive conduct. He replied bluntly that give me a staff who understands the polite language. If the staff does not work unless I shout or abuse them, then what can I do?
The challenge that your company is facing is out of the purview of framing a policy. If policies were to change the behavior of the employees so easily, then the world would have been a far nicer place to live in. Even if you prepare a policy, there could be a change for a temporary period, and things could come back to square after a while.
Thanks and feel free to approach me for the assistance of any kind.
Dinesh Divekar
From India, Bangalore
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If one of the employees left the company because someone passed a sarcastic comment against him or seniors insulted their juniors in front of other team members, then it clearly shows that your company has not bothered to give a specific shape to the company's culture.
Immediately discuss with the top management and find out ways on how to create a culture of respect at the workplace. One of the means is to train ALL the employees on business etiquette and interpersonal skills. Another means is to conduct a survey on the interpersonal environment in the company.
The seniors must be told emphatically that it is their duty to maintain the motivation of their subordinates and their affronts are demotivating the juniors. Their demotivation could be resulting in more errors by them which, in turn, could be resulting in customer dissatisfaction.
What you have quoted are just two visible cases. Nevertheless, there could be cases where an employee does not leave in a huff but neither gives his/her best. Such employees work only to protect their employment but they do not show any affiliation to the company.
Lastly, please look at your recruitment practices also. Has your company employed low-IQ persons in your company? If yes, then they will continue to commit mistakes and no amount of sarcasm or shouting will reduce errors by them. Find out whether it is a recruitment problem. If yes, then start filling the posts with persons with higher grasping power.
In one of the companies, there was a problem with the Manager abusing his subordinates. Once an external consultant questioned him on his abusive conduct. He replied bluntly that give me a staff who understands the polite language. If the staff does not work unless I shout or abuse them, then what can I do?
The challenge that your company is facing is out of the purview of framing a policy. If policies were to change the behavior of the employees so easily, then the world would have been a far nicer place to live in. Even if you prepare a policy, there could be a change for a temporary period, and things could come back to square after a while.
Thanks and feel free to approach me for the assistance of any kind.
Dinesh Divekar
From India, Bangalore
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Dear Deepa,
Quitting of service by the employee on the grounds of indiscipline at the workplace is a sensitive issue for any business establishment. This is a beginning and should be stopped immediately by the management before things worsen. Discipline and work culture are the essence of any business entity as well as a part of goodwill. This should not be tolerated at all, and stern action should be taken against indisciplined employees.
Your management should convene a meeting of all employees to inform them that the management is serious and will not spare indiscipline behavior. Thereafter, circulate the Code of Conduct and have each employee sign it personally or issue it in their name. Employees would be liable to face disciplinary action if they violate the code of conduct.
From India, Mumbai
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Quitting of service by the employee on the grounds of indiscipline at the workplace is a sensitive issue for any business establishment. This is a beginning and should be stopped immediately by the management before things worsen. Discipline and work culture are the essence of any business entity as well as a part of goodwill. This should not be tolerated at all, and stern action should be taken against indisciplined employees.
Your management should convene a meeting of all employees to inform them that the management is serious and will not spare indiscipline behavior. Thereafter, circulate the Code of Conduct and have each employee sign it personally or issue it in their name. Employees would be liable to face disciplinary action if they violate the code of conduct.
From India, Mumbai
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