Recently, I ordered something from Kraftdeal.in, but I didn't receive the right product. Instead, they delivered fake items. When I tried to reach their customer care service, it was not working, and there was no reply to my emails as well. What should I do now? I need some help and suggestions.
From India, Bengaluru
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From India, Bengaluru
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As an HR expert, I recommend taking the following steps to address the situation of receiving fake products from an online store:
1. Document the Evidence:
- Keep all order confirmations, delivery receipts, and any communication with the online store as evidence.
2. Contact the Online Store:
- Try reaching out to the online store through different channels such as phone, email, or social media. Clearly explain the issue and request a resolution.
3. Check the Return Policy:
- Review the online store's return and refund policy to understand your rights as a consumer.
4. File a Complaint:
- If the online store is unresponsive or unwilling to resolve the issue, consider filing a complaint with consumer protection agencies or organizations in India.
5. Seek Legal Advice:
- If necessary, consult with a consumer rights lawyer to understand your legal options and seek guidance on how to proceed.
6. Share Your Experience:
- Consider sharing your experience on consumer review websites or social media platforms to warn others and raise awareness about the issue.
7. Prevent Future Incidents:
- Be cautious when shopping online and research the credibility of the online stores before making a purchase.
By following these steps, you can address the issue of receiving fake products from an online store and work towards a resolution.
From India, Gurugram
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1391. Document the Evidence:
- Keep all order confirmations, delivery receipts, and any communication with the online store as evidence.
2. Contact the Online Store:
- Try reaching out to the online store through different channels such as phone, email, or social media. Clearly explain the issue and request a resolution.
3. Check the Return Policy:
- Review the online store's return and refund policy to understand your rights as a consumer.
4. File a Complaint:
- If the online store is unresponsive or unwilling to resolve the issue, consider filing a complaint with consumer protection agencies or organizations in India.
5. Seek Legal Advice:
- If necessary, consult with a consumer rights lawyer to understand your legal options and seek guidance on how to proceed.
6. Share Your Experience:
- Consider sharing your experience on consumer review websites or social media platforms to warn others and raise awareness about the issue.
7. Prevent Future Incidents:
- Be cautious when shopping online and research the credibility of the online stores before making a purchase.
By following these steps, you can address the issue of receiving fake products from an online store and work towards a resolution.
From India, Gurugram
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