Hi Everyone,
One of our ex-employees defaulted on his loan payments multiple times, and we keep receiving calls from various banks and finance companies inquiring about the whereabouts of the employee. Despite informing them numerous times that the individual no longer works here, they persist in calling from different numbers. Additionally, the language they use during these calls is often rude. We are becoming increasingly frustrated with their persistent calls and are unsure of what steps to take next.
Has anyone else experienced a similar situation? Are there any suggestions or ideas that could help us resolve this issue?
Thanks,
Ravi
From India, Mumbai
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1One of our ex-employees defaulted on his loan payments multiple times, and we keep receiving calls from various banks and finance companies inquiring about the whereabouts of the employee. Despite informing them numerous times that the individual no longer works here, they persist in calling from different numbers. Additionally, the language they use during these calls is often rude. We are becoming increasingly frustrated with their persistent calls and are unsure of what steps to take next.
Has anyone else experienced a similar situation? Are there any suggestions or ideas that could help us resolve this issue?
Thanks,
Ravi
From India, Mumbai
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Install a caller ID facility on your telephone. Tell any caller who inquires that Mr. X is no longer an employee, and we have no connection with him anymore. If calls persist, write a letter to the concerned bank and ask them to stop telephonic harassment.
From India, Pune
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From India, Pune
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you can register a police complaint against them also who are calling and abusing you. share the details of ex employee, the name of finance companies and recovery numbers they are calling from you.
From India, New Delhi
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From India, New Delhi
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The next time you get such a call, inform your reception or whoever takes the call to tell the caller that you will be making a police complaint, giving the number from which you received the call (assuming you have CLI facility).
Another way is to ask the caller politely to come to the office personally, as you don't want to discuss this over the phone. Once the caller(s) arrive, confirm his/her official ID, take a photocopy of it, and tell him/her bluntly that you have called the police and they should wait until they arrive. This has worked for me earlier in a different context (I didn't even have to actually inform the police). I guess that will be the last you will hear from them.
All the best.
Regards, TS
From India, Hyderabad
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Another way is to ask the caller politely to come to the office personally, as you don't want to discuss this over the phone. Once the caller(s) arrive, confirm his/her official ID, take a photocopy of it, and tell him/her bluntly that you have called the police and they should wait until they arrive. This has worked for me earlier in a different context (I didn't even have to actually inform the police). I guess that will be the last you will hear from them.
All the best.
Regards, TS
From India, Hyderabad
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Call the bank and if you have details of employees like account number etc., and have them update this in their records that he is no longer available at your firm.
From India, Delhi
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From India, Delhi
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The same has happened with us in the past. I was receiving calls on a daily basis from different banks and finance companies. I repeated the same information to everyone over the phone. This went on for a couple of months. Representatives from a few banks also visited, but I reiterated that "He is absconding, we don't have any information about him."
After a few months, the calls stopped. It is important to handle them very politely.
From India, Chandigarh
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After a few months, the calls stopped. It is important to handle them very politely.
From India, Chandigarh
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Dear Ravi,
Please confirm whether your company has given any undertaking to remit that ex-employee's salary to that bank and/or agreed to inform the bank when that employee is submitting resignation. If such an undertaking is available, you will be in trouble. Otherwise, go for legal actions.
Thanks.
From Sri Lanka, Colombo
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Please confirm whether your company has given any undertaking to remit that ex-employee's salary to that bank and/or agreed to inform the bank when that employee is submitting resignation. If such an undertaking is available, you will be in trouble. Otherwise, go for legal actions.
Thanks.
From Sri Lanka, Colombo
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Hello,
We have not signed any undertaking like that. Also, the update on this: the calls have stopped. I guess the ex-employee must have paid all the dues or they must have realized that he does not work here anymore.
Thanks, everyone, for the help again.
Ravi
From India, Mumbai
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We have not signed any undertaking like that. Also, the update on this: the calls have stopped. I guess the ex-employee must have paid all the dues or they must have realized that he does not work here anymore.
Thanks, everyone, for the help again.
Ravi
From India, Mumbai
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(Fact Checked)-The user reply is accurate. It aligns with best practices to handle persistent calls from banks regarding a former employee's loan default. (1 Acknowledge point)